This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Denne tråden ble arkivert. Still et nytt spørsmål dersom du trenger hjelp.

I cannot send emails after latest update/release for "an unknown reason"

  • 1 svar
  • 1 har dette problemet
  • 1 view
  • Siste svar av Matt

cjhopkins
cjhopkins
more options

Sorry to duplicate, but the reply I got to my first question didn't help, and there didn't seem to be any follow up. So I am trying to be more specific. I can receive but not send emails. I have read the page of suggested Mozilla solutions (Cannot send messages), tried them all, to no avail. I have contacted Network Solutions. Everything checks out their end. Disabling my anti-virus software does not help. I can send messages from a cell phone. As an experiment, I downloaded Opera, and tried it. I can send messages from Opera. But I don't want to use Opera. I want to use Thunderbird. The exact error message I get when trying to send is... "The message could not be sent using SMTP server XXXXX for an unknown reason. Please verify that your SMTP server settings are correct and try again, or contact your network administrator." I'd be very grateful for help with this.

Sorry to duplicate, but the reply I got to my first question didn't help, and there didn't seem to be any follow up. So I am trying to be more specific. I can receive but not send emails. I have read the page of suggested Mozilla solutions (Cannot send messages), tried them all, to no avail. I have contacted Network Solutions. Everything checks out their end. Disabling my anti-virus software does not help. I can send messages from a cell phone. As an experiment, I downloaded Opera, and tried it. I can send messages from Opera. But I don't want to use Opera. I want to use Thunderbird. The exact error message I get when trying to send is... "The message could not be sent using SMTP server XXXXX for an unknown reason. Please verify that your SMTP server settings are correct and try again, or contact your network administrator." I'd be very grateful for help with this.

All Replies (1)

Matt
Matt
  • Moderator
  • Top 10 Contributor
more options

closing in favor of https://support.mozilla.org/en-US/questions/1037758

Also closed https://support.mozilla.org/en-US/questions/1037765