Firefox crashes
AdapterDeviceID: 0x0a16 AdapterDriverVersion: 10.18.10.3574 AdapterSubsysID: 22da103c AdapterVendorID: 0x8086 Add-ons: %7B972ce4c6-7e08-4474-a285-3208198ce6fd%7D:40.0.3 AvailablePageFile: 3557285888 AvailablePhysicalMemory: 492503040 AvailableVirtualMemory: 3805364224 BIOS_Manufacturer: Hewlett-Packard BlockedDllList: BreakpadReserveAddress: 46333952 BreakpadReserveSize: 67108864 BuildID: 20150826023504 CrashTime: 1441716422 EMCheckCompatibility: true FramePoisonBase: 00000000f0de0000 FramePoisonSize: 65536 InstallTime: 1441572791 Notes: AdapterVendorID: 0x8086, AdapterDeviceID: 0x0a16, AdapterSubsysID: 22da103c, AdapterDriverVersion: 10.18.10.3574 D2D- D2D1.1- D2D1.1+ D2D+ DWrite- DWrite+ D3D11 Layers- D3D11 Layers+ ProductID: {ec8030f7-c20a-464f-9b0e-13a3a9e97384} ProductName: Firefox ReleaseChannel: release SecondsSinceLastCrash: 582 StartupTime: 1441716421 SystemMemoryUsePercentage: 88 TelemetryEnvironment: 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1.0.0.104","version":"1.0.0.104","description":"Citrix Online App Detector Plugin","blocklisted":false,"disabled":false,"clicktoplay":true,"mimeTypes":["application/x-col-application-detector"],"updateDay":16567}],"activeGMPlugins":{"gmp-gmpopenh264":{"version":null,"userDisabled":false,"applyBackgroundUpdates":1},"gmp-eme-adobe":{"version":null,"userDisabled":false,"applyBackgroundUpdates":1}},"activeExperiment":{},"persona":null}} Theme: classic/1.0 Throttleable: 1 TotalPageFile: 8338718720 TotalPhysicalMemory: 4170301440 TotalVirtualMemory: 4294836224 URL: Vendor: Mozilla Version: 40.0.3 Winsock_LSP: MSAFD Tcpip [TCP/IP] : 2 : 1 : %SystemRoot%\system32\mswsock.dll
MSAFD Tcpip [UDP/IP] : 2 : 2 : MSAFD Tcpip [RAW/IP] : 2 : 3 : %SystemRoot%\system32\mswsock.dll MSAFD Tcpip [TCP/IPv6] : 2 : 1 : MSAFD Tcpip [UDP/IPv6] : 2 : 2 : %SystemRoot%\system32\mswsock.dll MSAFD Tcpip [RAW/IPv6] : 2 : 3 : RSVP TCPv6 Service Provider : 2 : 1 : %SystemRoot%\system32\mswsock.dll RSVP TCP Service Provider : 2 : 1 : RSVP UDPv6 Service Provider : 2 : 2 : %SystemRoot%\system32\mswsock.dll RSVP UDP Service Provider : 2 : 2 : MSAFD RfComm [Bluetooth] : 2 : 1 : %SystemRoot%\system32\mswsock.dll
useragent_locale: en-US
This report also contains technical information about the state of the application when it crashed.
All Replies (5)
We're sorry to hear that your Firefox seems to be crashing when you open it. Please perform the following steps to give us a crash report ID that helps us find out more about the cause of the crash.
- On the keyboard, press [Windows] The image "Windows key" does not exist. + [R]. This should bring up a Run window that contains a text field.
- In that text field, type %APPDATA% and press Enter. An explorer window should open.
- From that explorer window, double-click on the Mozilla folder, then double-click on Firefox and then on Crash reports. Double-click on submitted.
- Now, you should see a list of files that contain reports. Go to View > Arrange Icons by > Modified to get the most recent files at the top of the window.
- Open the most recent 5 files with a text editor and copy the IDs.
- Paste each ID with bp- into the reply window on the forums.
Thanks in advance!
You can find more information and troubleshooting steps in the Troubleshoot Firefox crashes (closing or quitting unexpectedly) article.
bp-8c1d8167-54d5-4053-a9b2-256712150908 bp-47ed8b0b-2b88-4828-9e02-d29912150906 bp-85c47a06-90ed-4908-a7c9-0246b2150908 bp-b9b74ccd-7ff9-4d8e-bfa7-abbcb2150908
The crash report flagged,
icudt52.dll = International Components for Unicode +++++++++++++++++++++++++++++++++ Total Virtual Memory 4294836224
Available Virtual Memory 3805364224
System Memory Use Percentage 88
Available Page File 3557285888
Available Physical Memory 492503040 +++++++++++++++++++++++ This is for Sumo's; Related Bugs
1181091 NEW --- Firefox 40 crashes on startup [@ @0x0 | ScopedXPCOMStartup::~ScopedXPCOMStartup() ] with Websense Endpoint
If you have problems with current Shockwave Flash plugin versions then check this:
- see if there are updates for your graphics drive drivers
https://support.mozilla.org/kb/upgrade-graphics-drivers-use-hardware-acceleration
- disable protected mode in the Flash plugin (Flash 11.3+ on Windows Vista and later)
https://forums.adobe.com/message/4468493#TemporaryWorkaround
- disable hardware acceleration in the Flash plugin
https://forums.adobe.com/thread/891337 See also:
Do you have Websense installed on your system? Disable it as a test.
Tried all but the Websense recommendation. That service is required by the organization. Unfortunately FF still crashes upon starting.
See also:
- bug 1181091 - Firefox 40 crashes on startup [@ @0x0 | ScopedXPCOMStartup::~ScopedXPCOMStartup() ] with Websense Endpoint
Please do not comment in bug reports
https://bugzilla.mozilla.org/page.cgi?id=etiquette.html