This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

After powerfailure, firefox is giving me "Network protocol error", half loading pages, slow streaming of youtube, etc

  • 2 svar
  • 1 har dette problemet
  • 1 view
  • Siste svar av FredMcD

more options

After a power failure in my area while I was online, my Firefox is now giving me "Network protocol error", half loading pages, seldom loading images, slow streaming on YouTube, and "problem loading page"(s).

I am advised by Firefox to inform the website owners but this is surely a Firefox browser problem, not a problem with Google or Facebook or YouTube or any website.

I am on Linux Mint 17. something on a 64bit system.

How does this get fixed?

After a power failure in my area while I was online, my Firefox is now giving me "Network protocol error", half loading pages, seldom loading images, slow streaming on YouTube, and "problem loading page"(s). I am advised by Firefox to inform the website owners but this is surely a Firefox browser problem, not a problem with Google or Facebook or YouTube or any website. I am on Linux Mint 17. something on a 64bit system. How does this get fixed?

All Replies (2)

more options

Separate Security Issue: Update your Flash Player or remove it.

Flash Player Version 32.0.0.156

https://get.adobe.com/flashplayer/ Direct link scans current system and browser Note: Other software is offered in the download. <Windows Only>

https://get.adobe.com/flashplayer/otherversions/ Step 1: Select Operating System Step 2: Select A Version (Firefox, Win IE . . . .) Note: Other software is offered in the download. <Windows Only> +++++++++++++++++++ See if there are updates for your graphics drivers https://support.mozilla.org/en-US/kb/upgrade-graphics-drivers-use-hardware-acceleration

more options

Its possible files on your computer were corrupted because of the power failure. Windows has System File Check to repair system files. Does Linux?

Once you have checked your system,

Let’s do a full clean re-install;

Download Firefox For All languages And Systems {web link}

Save the file. Then Close Firefox.

Using your file browser, open the Programs Folder on your computer.

Windows: C:\Program Files C:\Program Files (x86) Note: Check Both Folders

Mac: Open the "Applications" folder. https://support.mozilla.org/en-US/kb/how-download-and-install-firefox-mac

Linux: Check your user manual. If you installed Firefox with the distro-based package manager, you should use the same way to uninstall it. See Install Firefox on Linux; https://support.mozilla.org/en-US/kb/install-firefox-linux

If you downloaded and installed the binary package from the Firefox download page, simply remove the folder Firefox in your home directory. http://www.mozilla.org/firefox#desktop ++++++++++++++++++++++++++++ Look for, and remove any Mozilla or Firefox program folders. Do not remove the Mozilla Thunderbird folder if there is one.

Do Not remove any profile folders.

After rebooting the computer, run a registry scanner if you have one. Then run the installer. +++++++++++++++++++++++++++ If there is a problem, start your Computer in safe mode and try again.

http://encyclopedia2.thefreedictionary.com/Linux+Safe+Mode This shows how to Start all Computers in Safe Mode; Free Online Encyclopedia