This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Denne tråden ble arkivert. Still et nytt spørsmål dersom du trenger hjelp.

Site hanging

  • 1 svar
  • 1 har dette problemet
  • 6 views
  • Siste svar av FredMcD

davidjgrandy
davidjgrandy
more options

I have a subscription to the NY Times and have been using their archives which they call TimesMachine. Until yesterday it worked fine. Now when I type in a specific date the "I'm thinking" screen comes up and then it hangs. This does not occur when I'm using Chrome. I just re-did Firefox but it didn't help.

I have a subscription to the NY Times and have been using their archives which they call TimesMachine. Until yesterday it worked fine. Now when I type in a specific date the "I'm thinking" screen comes up and then it hangs. This does not occur when I'm using Chrome. I just re-did Firefox but it didn't help.

All Replies (1)

FredMcD
FredMcD
more options

Many site issues can be caused by corrupt cookies or cache.

Warning ! ! This will log you out of sites you're logged in to. You may also lose any settings for that website.

If there is still a problem, Start Firefox in Safe Mode {web link}
by holding down the <Shift> (Mac=Options) key, and then starting Firefox.

A small dialog should appear. Click Start In Safe Mode (not Refresh).
Did this help?

While you are in safe mode;

Try disabling graphics hardware acceleration in Firefox. Since this feature was added to Firefox it has gradually improved but there are still a few glitches.

How to disable Hardware Acceleration {web link}