This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Denne tråden ble arkivert. Still et nytt spørsmål dersom du trenger hjelp.

Download from mail server stuck on one message

  • 2 svar
  • 1 har dette problemet
  • 1 view
  • Siste svar av Roofcat

Roofcat
Roofcat
more options

The last e-mail I was able to download to my Thunderbird desktop e-mail client was on 7/7/2020 at 1140 EDT. I am using an ACER M3970 with Windows 10 Home. The aforementioned e-mail would normally have been moved by Thunderbird to the "Trash" folder, but I suspect the process was somehow interrupted. Consequently, whenever I open the application, or it is open already and checking for new mail, it simply downloads the same message over and over again. Is the application corrupted? Do I have to reinstall the whole thing or simply create a fresh profile? My husband has his own profile, which is functioning properly. Thanks in advance for any help.

The last e-mail I was able to download to my Thunderbird desktop e-mail client was on 7/7/2020 at 1140 EDT. I am using an ACER M3970 with Windows 10 Home. The aforementioned e-mail would normally have been moved by Thunderbird to the "Trash" folder, but I suspect the process was somehow interrupted. Consequently, whenever I open the application, or it is open already and checking for new mail, it simply downloads the same message over and over again. Is the application corrupted? Do I have to reinstall the whole thing or simply create a fresh profile? My husband has his own profile, which is functioning properly. Thanks in advance for any help.

Valgt løsning

Open the account in webmail and delete the repeating message:

https://support.mozilla.org/en-US/questions/993817

https://support.mozilla.org/en-US/questions/1158670

Les dette svaret i sammenhengen 👍 1

All Replies (2)

sfhowes
sfhowes
  • Top 10 Contributor
more options

Valgt løsning

Open the account in webmail and delete the repeating message:

https://support.mozilla.org/en-US/questions/993817

https://support.mozilla.org/en-US/questions/1158670

Roofcat
Roofcat Eieren av spørsmålet
more options

Thank you very much. Simple fix!