This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

sky broadband broke firefox

more options

recently switched to sky broadband, now half my web comics and other sites get 401d. some stupid interaction with their webshield rubbish seems to be the cause as it pops up occasionally. thing is, edge and brave have no such issue, and the trouble shooting guide for firefox not loading pages doesnt resolve the issue. restore firefox has partial effect until next time i restart my computer. but resetting my addons every time i sit down would be rediculous.

im guessing there is something in the dragons nest i need to toggle. im rather comfortable with how i use the tab sidebar and speed dial pins to be very eagre to switch browser.

recently switched to sky broadband, now half my web comics and other sites get 401d. some stupid interaction with their webshield rubbish seems to be the cause as it pops up occasionally. thing is, edge and brave have no such issue, and the trouble shooting guide for firefox not loading pages doesnt resolve the issue. restore firefox has partial effect until next time i restart my computer. but resetting my addons every time i sit down would be rediculous. im guessing there is something in the dragons nest i need to toggle. im rather comfortable with how i use the tab sidebar and speed dial pins to be very eagre to switch browser.

All Replies (1)

more options

Does the Web Shield have an option to not filter your Firefox browsing? If you can bypass that and test without it, that would be helpful in troubleshooting whether it's the external filter or perhaps a Firefox setting/add-on.

Helpful?

Still et spørsmål

You must log in to your account to reply to posts. Please start a new question, if you do not have an account yet.