New messages not loading in Thunderbird
Machine is Win 10 Pro with latest updates. Use Brave https://brave.com/latest/ to fix issue, checked server settings and deleted global-messages-db.sqlite file from my machine. Restarted Thunderbird and re-indexed. What can I try as I need to get this fixed? Thanks
Application Basics
Name: Thunderbird Version: 128.5.2esr Build ID: 20241210220830 Distribution ID:
Update Channel: esr User Agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:128.0) Gecko/20100101 Thunderbird/128.5.2 OS: Windows_NT 10.0 19045 OS Theme:
Launcher Process: Enabled
Multiprocess Windows: 0/0
Fission Windows: 0/0
Enabled by default
Remote Processes: 1
Enterprise Policies: Inactive
Google Location Service Key: Missing
Google Safebrowsing Key: Missing
Mozilla Location Service Key: Missing
Safe Mode: false
Memory Size (RAM): 15.9 GB
Disk Space Available: 21.8 GB
Mail and News Accounts
account1:
INCOMING: account1, , (pop3) mail.powerxmail.com:995, SSL, passwordCleartext
OUTGOING: , smtp.powerxmail.com:465, SSL, passwordCleartext, true
account2:
INCOMING: account2, , (none) Local Folders, 0, passwordCleartext
Libraries
Library
Status
Expected minimum version
Version in use
Path
RNP (OpenPGP)
OK
0.17.1
0.17.1.MZLA.128.5.2esr.botan
C:\Program Files\Mozilla Thunderbird\rnp.dll
OTR
Failed to load. OTR chat encryption will not work.
-
-
-
Calendar Settings
Home
Name
Value
Name:
Type: storage
Disabled:
Username:
URI:
Refresh Interval:
Read-only:
Suppress Alarms:
Cache Enabled:
iMIP Identity: id1
iMIP Disabled:
iMIP Account:
Organizer Id:
Force Email Scheduling:
Popup Alarms Supported:
Alarms on Invitation Supported:
Max Alarms Per Event:
Attachment Supported:
Max Categories:
Privacy State Supported:
Priority Supported: true
Event Supported:
Task Supported:
Local Time Supported:
UTC/GMT Supported:
Auto-Scheduling Supported:
Crash Reports for the Last 3 Days
Remote Processes
Type: Count
GPU: 1
Add-ons
Name
Type
Version
Enabled
ID
Amazon.com extension 1.1 true amazondotcom@search.mozilla.org
Bing
extension
1.0
true
bing@search.mozilla.org
DuckDuckGo
extension
1.0
true
ddg@search.mozilla.org
Google
extension
1.0
true
google@search.mozilla.org
Wikipedia (en)
extension
1.0
true
wikipedia@search.mozilla.org
System theme — auto
theme
1.3
true
default-theme@mozilla.org
Dark
theme
1.3
false
thunderbird-compact-dark@mozilla.org
Light
theme
1.3
false
thunderbird-compact-light@mozilla.org
Security Software
Type: Name
Antivirus: AVG Antivirus
Antispyware:
Firewall: Windows Firewall
Legacy User Stylesheets
Active: false Stylesheets: No stylesheets found
Graphics
Features
Compositing: WebRender
Font Visibility Debug Info: Windows Platform
Asynchronous Pan/Zoom: wheel input enabled; scrollbar drag enabled; keyboard enabled; autoscroll enabled; smooth pinch-zoom enabled
WebGL 1 Driver WSI Info: outOfProcess: false
inProcess: true EGL_VENDOR: Google Inc. (Intel) EGL_VERSION: 1.5 (ANGLE 2.1.19739 git hash: 419cd2c3213b) EGL_EXTENSIONS: EGL_EXT_create_context_robustness EGL_ANGLE_d3d_share_handle_client_buffer EGL_ANGLE_d3d_texture_client_buffer EGL_ANGLE_surface_d3d_texture_2d_share_handle EGL_ANGLE_query_surface_pointer EGL_ANGLE_window_fixed_size EGL_ANGLE_keyed_mutex EGL_ANGLE_surface_orientation EGL_ANGLE_direct_composition EGL_ANGLE_windows_ui_composition EGL_NV_post_sub_buffer EGL_KHR_create_context EGL_KHR_image EGL_KHR_image_base EGL_KHR_gl_texture_2D_image EGL_KHR_gl_texture_cubemap_image EGL_KHR_gl_renderbuffer_image EGL_KHR_get_all_proc_addresses EGL_KHR_stream EGL_KHR_stream_consumer_gltexture EGL_NV_stream_consumer_gltexture_yuv EGL_ANGLE_stream_producer_d3d_texture EGL_ANGLE_create_context_webgl_compatibility EGL_CHROMIUM_create_context_bind_generates_resource EGL_CHROMIUM_sync_control EGL_EXT_pixel_format_float EGL_KHR_surfaceless_context EGL_ANGLE_display_texture_share_group EGL_ANGLE_display_semaphore_share_group EGL_ANGLE_create_context_client_arrays EGL_ANGLE_program_cache_control EGL_ANGLE_robust_resource_initialization EGL_ANGLE_create_context_extensions_enabled EGL_ANDROID_blob_cache EGL_ANDROID_recordable EGL_ANGLE_image_d3d11_texture EGL_ANGLE_create_context_backwards_compatible EGL_KHR_no_config_context EGL_KHR_create_context_no_error EGL_KHR_reusable_sync EGL_EXTENSIONS(nullptr): EGL_EXT_client_extensions EGL_EXT_device_query EGL_EXT_platform_base EGL_EXT_platform_device EGL_ANGLE_platform_angle EGL_ANGLE_platform_angle_d3d EGL_ANGLE_platform_angle_d3d11on12 EGL_ANGLE_platform_angle_device_id EGL_ANGLE_device_creation EGL_ANGLE_device_creation_d3d11 EGL_ANGLE_experimental_present_path EGL_KHR_client_get_all_proc_addresses EGL_KHR_debug EGL_ANGLE_feature_control
WebGL 1 Driver Renderer: Google Inc. (Intel) -- ANGLE (Intel, Intel(R) HD Graphics Direct3D11 vs_5_0 ps_5_0, D3D11-10.18.10.4252)
WebGL 1 Driver Version: OpenGL ES 2.0.0 (ANGLE 2.1.19739 git hash: 419cd2c3213b)
WebGL 1 Driver Extensions: GL_AMD_performance_monitor GL_ANGLE_base_vertex_base_instance GL_ANGLE_base_vertex_base_instance_shader_builtin GL_ANGLE_client_arrays GL_ANGLE_depth_texture GL_ANGLE_framebuffer_blit GL_ANGLE_framebuffer_multisample GL_ANGLE_get_serialized_context_string GL_ANGLE_get_tex_level_parameter GL_ANGLE_instanced_arrays GL_ANGLE_lossy_etc_decode GL_ANGLE_memory_size GL_ANGLE_multi_draw GL_ANGLE_pack_reverse_row_order GL_ANGLE_program_cache_control GL_ANGLE_provoking_vertex GL_ANGLE_request_extension GL_ANGLE_robust_client_memory GL_ANGLE_texture_compression_dxt3 GL_ANGLE_texture_compression_dxt5 GL_ANGLE_texture_usage GL_ANGLE_translated_shader_source GL_CHROMIUM_bind_generates_resource GL_CHROMIUM_bind_uniform_location GL_CHROMIUM_color_buffer_float_rgb GL_CHROMIUM_color_buffer_float_rgba GL_CHROMIUM_copy_compressed_texture GL_CHROMIUM_copy_texture GL_CHROMIUM_lose_context GL_CHROMIUM_sync_query GL_EXT_EGL_image_external_wrap_modes GL_EXT_base_instance GL_EXT_blend_func_extended GL_EXT_blend_minmax GL_EXT_clip_control GL_EXT_color_buffer_half_float GL_EXT_debug_label GL_EXT_debug_marker GL_EXT_discard_framebuffer GL_EXT_disjoint_timer_query GL_EXT_draw_buffers GL_EXT_draw_elements_base_vertex GL_EXT_float_blend GL_EXT_frag_depth GL_EXT_instanced_arrays GL_EXT_map_buffer_range GL_EXT_multi_draw_indirect GL_EXT_multisampled_render_to_texture GL_EXT_occlusion_query_boolean GL_EXT_read_format_bgra GL_EXT_robustness GL_EXT_sRGB GL_EXT_shader_texture_lod GL_EXT_texture_compression_bptc GL_EXT_texture_compression_dxt1 GL_EXT_texture_compression_rgtc GL_EXT_texture_compression_s3tc_srgb GL_EXT_texture_filter_anisotropic GL_EXT_texture_format_BGRA8888 GL_EXT_texture_norm16 GL_EXT_texture_rg GL_EXT_texture_storage GL_EXT_texture_type_2_10_10_10_REV GL_EXT_unpack_subimage GL_KHR_debug GL_KHR_parallel_shader_compile GL_KHR_robust_buffer_access_behavior GL_NV_EGL_stream_consumer_external GL_NV_fence GL_NV_framebuffer_blit GL_NV_pack_subimage GL_NV_pixel_buffer_object GL_OES_EGL_image GL_OES_EGL_image_external GL_OES_compressed_EAC_R11_signed_texture GL_OES_compressed_EAC_R11_unsigned_texture GL_OES_compressed_EAC_RG11_signed_texture GL_OES_compressed_EAC_RG11_unsigned_texture GL_OES_compressed_ETC2_RGB8_texture GL_OES_compressed_ETC2_RGBA8_texture GL_OES_compressed_ETC2_punchthroughA_RGBA8_texture GL_OES_compressed_ETC2_punchthroughA_sRGB8_alpha_texture GL_OES_compressed_ETC2_sRGB8_alpha8_texture GL_OES_compressed_ETC2_sRGB8_texture GL_OES_depth24 GL_OES_depth32 GL_OES_draw_elements_base_vertex GL_OES_element_index_uint GL_OES_fbo_render_mipmap GL_OES_get_program_binary GL_OES_mapbuffer GL_OES_packed_depth_stencil GL_OES_rgb8_rgba8 GL_OES_standard_derivatives GL_OES_surfaceless_context GL_OES_texture_border_clamp GL_OES_texture_float GL_OES_texture_float_linear GL_OES_texture_half_float GL_OES_texture_half_float_linear GL_OES_texture_npot GL_OES_texture_stencil8 GL_OES_vertex_array_object GL_WEBGL_video_texture
WebGL 1 Extensions: ANGLE_instanced_arrays EXT_blend_minmax EXT_color_buffer_half_float EXT_float_blend EXT_frag_depth EXT_shader_texture_lod EXT_sRGB EXT_texture_compression_bptc EXT_texture_compression_rgtc EXT_texture_filter_anisotropic MOZ_debug OES_element_index_uint OES_fbo_render_mipmap OES_standard_derivatives OES_texture_float OES_texture_float_linear OES_texture_half_float OES_texture_half_float_linear OES_vertex_array_object WEBGL_color_buffer_float WEBGL_compressed_texture_s3tc WEBGL_compressed_texture_s3tc_srgb WEBGL_debug_renderer_info WEBGL_debug_shaders WEBGL_depth_texture WEBGL_draw_buffers WEBGL_lose_context WEBGL_provoking_vertex
WebGL 2 Driver WSI Info: outOfProcess: false
inProcess: true EGL_VENDOR: Google Inc. (Intel) EGL_VERSION: 1.5 (ANGLE 2.1.19739 git hash: 419cd2c3213b) EGL_EXTENSIONS: EGL_EXT_create_context_robustness EGL_ANGLE_d3d_share_handle_client_buffer EGL_ANGLE_d3d_texture_client_buffer EGL_ANGLE_surface_d3d_texture_2d_share_handle EGL_ANGLE_query_surface_pointer EGL_ANGLE_window_fixed_size EGL_ANGLE_keyed_mutex EGL_ANGLE_surface_orientation EGL_ANGLE_direct_composition EGL_ANGLE_windows_ui_composition EGL_NV_post_sub_buffer EGL_KHR_create_context EGL_KHR_image EGL_KHR_image_base EGL_KHR_gl_texture_2D_image EGL_KHR_gl_texture_cubemap_image EGL_KHR_gl_renderbuffer_image EGL_KHR_get_all_proc_addresses EGL_KHR_stream EGL_KHR_stream_consumer_gltexture EGL_NV_stream_consumer_gltexture_yuv EGL_ANGLE_stream_producer_d3d_texture EGL_ANGLE_create_context_webgl_compatibility EGL_CHROMIUM_create_context_bind_generates_resource EGL_CHROMIUM_sync_control EGL_EXT_pixel_format_float EGL_KHR_surfaceless_context EGL_ANGLE_display_texture_share_group EGL_ANGLE_display_semaphore_share_group EGL_ANGLE_create_context_client_arrays EGL_ANGLE_program_cache_control EGL_ANGLE_robust_resource_initialization EGL_ANGLE_create_context_extensions_enabled EGL_ANDROID_blob_cache EGL_ANDROID_recordable EGL_ANGLE_image_d3d11_texture EGL_ANGLE_create_context_backwards_compatible EGL_KHR_no_config_context EGL_KHR_create_context_no_error EGL_KHR_reusable_sync EGL_EXTENSIONS(nullptr): EGL_EXT_client_extensions EGL_EXT_device_query EGL_EXT_platform_base EGL_EXT_platform_device EGL_ANGLE_platform_angle EGL_ANGLE_platform_angle_d3d EGL_ANGLE_platform_angle_d3d11on12 EGL_ANGLE_platform_angle_device_id EGL_ANGLE_device_creation EGL_ANGLE_device_creation_d3d11 EGL_ANGLE_experimental_present_path EGL_KHR_client_get_all_proc_addresses EGL_KHR_debug EGL_ANGLE_feature_control
WebGL 2 Driver Renderer: Google Inc. (Intel) -- ANGLE (Intel, Intel(R) HD Graphics Direct3D11 vs_5_0 ps_5_0, D3D11-10.18.10.4252)
WebGL 2 Driver Version: OpenGL ES 3.0.0 (ANGLE 2.1.19739 git hash: 419cd2c3213b)
WebGL 2 Driver Extensions: GL_AMD_performance_monitor GL_ANGLE_base_vertex_base_instance GL_ANGLE_base_vertex_base_instance_shader_builtin GL_ANGLE_client_arrays GL_ANGLE_copy_texture_3d GL_ANGLE_depth_texture GL_ANGLE_framebuffer_blit GL_ANGLE_framebuffer_multisample GL_ANGLE_get_serialized_context_string GL_ANGLE_get_tex_level_parameter GL_ANGLE_instanced_arrays GL_ANGLE_lossy_etc_decode GL_ANGLE_memory_size GL_ANGLE_multi_draw GL_ANGLE_multiview_multisample GL_ANGLE_pack_reverse_row_order GL_ANGLE_program_cache_control GL_ANGLE_provoking_vertex GL_ANGLE_request_extension GL_ANGLE_robust_client_memory GL_ANGLE_texture_compression_dxt3 GL_ANGLE_texture_compression_dxt5 GL_ANGLE_texture_multisample GL_ANGLE_texture_usage GL_ANGLE_translated_shader_source GL_CHROMIUM_bind_generates_resource GL_CHROMIUM_bind_uniform_location GL_CHROMIUM_copy_compressed_texture GL_CHROMIUM_copy_texture GL_CHROMIUM_lose_context GL_CHROMIUM_sync_query GL_EXT_EGL_image_external_wrap_modes GL_EXT_base_instance GL_EXT_blend_func_extended GL_EXT_blend_minmax GL_EXT_clip_control GL_EXT_color_buffer_float GL_EXT_color_buffer_half_float GL_EXT_debug_label GL_EXT_debug_marker GL_EXT_discard_framebuffer GL_EXT_disjoint_timer_query GL_EXT_draw_buffers GL_EXT_draw_buffers_indexed GL_EXT_draw_elements_base_vertex GL_EXT_float_blend GL_EXT_frag_depth GL_EXT_instanced_arrays GL_EXT_map_buffer_range GL_EXT_multi_draw_indirect GL_EXT_multisampled_render_to_texture GL_EXT_occlusion_query_boolean GL_EXT_read_format_bgra GL_EXT_robustness GL_EXT_sRGB GL_EXT_shader_texture_lod GL_EXT_texture_compression_bptc GL_EXT_texture_compression_dxt1 GL_EXT_texture_compression_rgtc GL_EXT_texture_compression_s3tc_srgb GL_EXT_texture_filter_anisotropic GL_EXT_texture_format_BGRA8888 GL_EXT_texture_norm16 GL_EXT_texture_rg GL_EXT_texture_storage GL_EXT_texture_type_2_10_10_10_REV GL_EXT_unpack_subimage GL_KHR_debug GL_KHR_parallel_shader_compile GL_KHR_robust_buffer_access_behavior GL_NV_EGL_stream_consumer_external GL_NV_fence GL_NV_framebuffer_blit GL_NV_pack_subimage GL_NV_pixel_buffer_object GL_OES_EGL_image GL_OES_EGL_image_external GL_OES_EGL_image_external_essl3 GL_OES_compressed_EAC_R11_signed_texture GL_OES_compressed_EAC_R11_unsigned_texture GL_OES_compressed_EAC_RG11_signed_texture GL_OES_compressed_EAC_RG11_unsigned_texture GL_OES_compressed_ETC2_RGB8_texture GL_OES_compressed_ETC2_RGBA8_texture GL_OES_compressed_ETC2_punchthroughA_RGBA8_texture GL_OES_compressed_ETC2_punchthroughA_sRGB8_alpha_texture GL_OES_compressed_ETC2_sRGB8_alpha8_texture GL_OES_compressed_ETC2_sRGB8_texture GL_OES_depth24 GL_OES_depth32 GL_OES_draw_buffers_indexed GL_OES_draw_elements_base_vertex GL_OES_element_index_uint GL_OES_fbo_render_mipmap GL_OES_get_program_binary GL_OES_mapbuffer GL_OES_packed_depth_stencil GL_OES_rgb8_rgba8 GL_OES_standard_derivatives GL_OES_surfaceless_context GL_OES_texture_border_clamp GL_OES_texture_float GL_OES_texture_float_linear GL_OES_texture_half_float GL_OES_texture_half_float_linear GL_OES_texture_npot GL_OES_texture_stencil8 GL_OES_vertex_array_object GL_OVR_multiview GL_OVR_multiview2 GL_WEBGL_video_texture
WebGL 2 Extensions: EXT_color_buffer_float EXT_float_blend EXT_texture_compression_bptc EXT_texture_compression_rgtc EXT_texture_filter_anisotropic MOZ_debug OES_draw_buffers_indexed OES_texture_float_linear OVR_multiview2 WEBGL_compressed_texture_s3tc WEBGL_compressed_texture_s3tc_srgb WEBGL_debug_renderer_info WEBGL_debug_shaders WEBGL_lose_context WEBGL_provoking_vertex
Direct2D: Blocked for your graphics driver version.
Target Frame Rate: 60
DirectWrite: true (10.0.19041.4355)
GPU #1
Active: Yes
Description: Intel(R) HD Graphics
Vendor ID: 0x8086
Device ID: 0x0152
Driver Version: 10.18.10.4252
Driver Date: 7-10-2015
Drivers: igdumdim64 igd10iumd64 igd10iumd64 igdumdim32 igd10iumd32 igd10iumd32
Subsys ID: 05771028
RAM: 0
GPU #2
Active: No
RAM: 0
Diagnostics
AzureCanvasBackend: skia
AzureCanvasBackend (UI Process): skia
AzureContentBackend: skia
AzureContentBackend (UI Process): skia
AzureFallbackCanvasBackend (UI Process): skia
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Display0: 1440x900@60Hz scales:1.000000|1.000000
DisplayCount: 1
HardwareStretching: both=0 window-only=0 full-screen-only=0 none=1 error=0
OverlaySupport: NV12=None YUV2=None BGRA8=Software RGB10A2=None
SwapChainTearingSupport: Supported
GPUProcessPid: 8740
Window Device Pixel Ratios: 1
ClearType Parameters: Gamma: 1.8 Pixel Structure: RGB ClearType Level: 100 Enhanced Contrast: 50
Font Visibility Debug Info: Windows Platform
WebGPU Default Adapter: [object Object]
WebGPU Fallback Adapter: [object Object]
Decision Log
HW_COMPOSITING: available by default
D3D11_COMPOSITING: available by default
DIRECT2D: available by defaultBlocklisted; failure code BLOCKLIST_FEATURE_FAILURE_DL_BLACKLIST_g984
D3D11_HW_ANGLE: available by default
GPU_PROCESS: available by default
WEBRENDER: available by default
WEBRENDER_COMPOSITOR: available by default
WEBRENDER_PARTIAL: available by default
WEBRENDER_SHADER_CACHE: available by default
WEBRENDER_OPTIMIZED_SHADERS: available by default
WEBRENDER_ANGLE: available by default
WEBRENDER_DCOMP_PRESENT: available by default
WEBRENDER_SCISSORED_CACHE_CLEARS: available by defaultblocklisted by env: Blocklisted by gfxInfo
WEBGPU: available by defaultblocked by runtime: WebGPU cannot be enabled in release or beta
WINDOW_OCCLUSION: available by default
VIDEO_HARDWARE_OVERLAY: available by default
VIDEO_SOFTWARE_OVERLAY: available by default
HW_DECODED_VIDEO_ZERO_COPY: available by default
VP8_HW_DECODE: available by default
VP9_HW_DECODE: available by default
REUSE_DECODER_DEVICE: available by default
BACKDROP_FILTER: available by defaultBlocklisted due to known issues: bug 1785366
CANVAS_RENDERER_THREAD: available by default
ACCELERATED_CANVAS2D: disabled by default: Disabled by defaultfailed by runtime: Disabled with non-zero canvas worker threads
REMOTE_CANVAS: available by default
Crash Guard Disabled Features
Workarounds
Failure Log
Media
Audio Backend: wasapi
Max Channels: 2
Preferred Sample Rate: 48000
Roundtrip latency (standard deviation): ...
Output Devices
Name
Group
Vendor
State
Preferred
Format
Channels
Rate
Latency
Speakers / Headphones (Realtek High Definition Audio)
HDAUDIO\FUNC_01&VEN_10EC&DEV_0269&SUBSYS_10280577&REV_1001\4&8428007&0&0001
Enabled
All
default: F32LE, support: S16LE F32LE
2
default: 48000, support: 48000 - 48000
144 - 480
Input Devices
Name
Group
Vendor
State
Preferred
Format
Channels
Rate
Latency
Media Capabilities
Enumerate database
Environment Variables
MOZ_CRASHREPORTER_DATA_DIRECTORY: C:\Users\User\AppData\Roaming\Thunderbird\Crash Reports MOZ_CRASHREPORTER_EVENTS_DIRECTORY: C:\Users\User\AppData\Roaming\Thunderbird\Profiles\fe36brk7.default\crashes\events MOZ_CRASHREPORTER_PING_DIRECTORY: C:\Users\User\AppData\Roaming\Thunderbird\Pending Pings MOZ_CRASHREPORTER_STRINGS_OVERRIDE: C:\Program Files\Mozilla Thunderbird\crashreporter-override.ini
Important Modified Preferences
accessibility.typeaheadfind.flashBar: 0
browser.cache.disk.amount_written: 1453393
browser.cache.disk.capacity: 1048576
browser.cache.disk.filesystem_reported: 1
browser.cache.disk.hashstats_reported: 1
browser.cache.disk.telemetry_report_ID: 2
browser.search.region: US
extensions.lastAppVersion: 128.5.2
font.internaluseonly.changed: true
font.name.sans-serif.x-western: Arial
font.name.serif.x-western: Arial
font.size.fixed.el: 14
font.size.fixed.x-cyrillic: 14
font.size.fixed.x-unicode: 14
font.size.fixed.x-western: 14
gfx.blacklist.direct2d: 3
gfx.blacklist.direct2d.failureid: FEATURE_FAILURE_DL_BLACKLIST_g984
gfx.crash-guard.d3d11layers.appVersion: 78.14.0
gfx.crash-guard.d3d11layers.deviceID: 0x0152
gfx.crash-guard.d3d11layers.driverVersion: 10.18.10.4252
gfx.crash-guard.d3d11layers.feature-d2d: false
gfx.crash-guard.d3d11layers.feature-d3d11: true
gfx.crash-guard.status.d3d11layers: 2
gfx.crash-guard.status.wmfvpxvideo: 2
gfx.crash-guard.wmfvpxvideo.appVersion: 91.13.0
gfx.crash-guard.wmfvpxvideo.deviceID: 0x0152
gfx.crash-guard.wmfvpxvideo.driverVersion: 10.18.10.4252
idle.lastDailyNotification: 1736357497
layers.mlgpu.sanity-test-failed: false
media.gmp.storage.version.observed: 1
media.hardware-video-decoding.failed: false
network.cookie.prefsMigrated: true
network.dns.disableIPv6: true
network.predictor.cleaned-up: true
network.trr.blocklist_cleanup_done: true
places.database.lastMaintenance: 1736357497
places.history.expiration.transient_current_max_pages: 78097
plugin.flash.lastmod_hi: 373
plugin.flash.lastmod_lo: -1232729837
privacy.bounceTrackingProtection.hasMigratedUserActivationData: true
privacy.purge_trackers.date_in_cookie_database: 0
security.remote_settings.crlite_filters.checked: 1633451777
security.remote_settings.intermediates.checked: 1633451777
security.sandbox.content.tempDirSuffix: {0d5ae63b-bf80-4e09-a18c-f5a92b22c6d6}
security.sandbox.plugin.tempDirSuffix: {2b1ce192-9d6a-412b-be2f-bf7ae9f1bcac}
signon.importedFromSqlite: true
storage.vacuum.last.content-prefs.sqlite: 1735407073
storage.vacuum.last.index: 1
storage.vacuum.last.places.sqlite: 1736098294
ui.osk.debug.keyboardDisplayReason: IKPOS: Touch screen not found.
Important Locked Preferences
fission.autostart.session: true
Places Database
Accessibility
Activated: false Prevent Accessibility: 0 Accessible Handler Used: Accessibility Instantiator:
Library Versions
Expected minimum version
Version in use
NSPR
4.35
4.35
NSS
3.101.1
3.101.1
NSSSMIME
3.101.1
3.101.1
NSSSSL
3.101.1
3.101.1
NSSUTIL
3.101.1
3.101.1
Sandbox
Content Process Sandbox Level: 0 Effective Content Process Sandbox Level: 1 Win32k Lockdown State for Content Process: Win32k Lockdown enabled -- default value is true GPU Process Sandbox Level: 1
Startup Cache
Disk Cache Path: C:\Users\User\AppData\Local\Thunderbird\Profiles\fe36brk7.default\startupCache\startupCache.8.little Ignore Disk Cache: false Found Disk Cache on Init: true Wrote to Disk Cache: false
Internationalization & Localization
Application Settings
Requested Locales: ["en-US"]
Available Locales: ["en-US"]
App Locales: ["en-US"]
Regional Preferences: ["en-US"]
Default Locale: "en-US"
Operating System
System Locales: ["en-US"]
Regional Preferences: ["en-US"]
Remote Debugging (Chromium Protocol)
Accepting Connections: URL:
Printing
Modified print settings
print_printer: Canon MG2500 series Printer print.printer_Canon_MG2500_series_Printer.print_bgcolor: true print.printer_Canon_MG2500_series_Printer.print_bgimages: true print.printer_Canon_MG2500_series_Printer.print_duplex: 0 print.printer_Canon_MG2500_series_Printer.print_edge_bottom: 0 print.printer_Canon_MG2500_series_Printer.print_edge_left: 0 print.printer_Canon_MG2500_series_Printer.print_edge_right: 0 print.printer_Canon_MG2500_series_Printer.print_edge_top: 0 print.printer_Canon_MG2500_series_Printer.print_evenpages: true print.printer_Canon_MG2500_series_Printer.print_footercenter: print.printer_Canon_MG2500_series_Printer.print_footerleft: &PT print.printer_Canon_MG2500_series_Printer.print_footerright: &D print.printer_Canon_MG2500_series_Printer.print_headercenter: print.printer_Canon_MG2500_series_Printer.print_headerleft: &T print.printer_Canon_MG2500_series_Printer.print_headerright: &U print.printer_Canon_MG2500_series_Printer.print_in_color: true print.printer_Canon_MG2500_series_Printer.print_margin_bottom: 0.5 print.printer_Canon_MG2500_series_Printer.print_margin_left: 0.5 print.printer_Canon_MG2500_series_Printer.print_margin_right: 0.5 print.printer_Canon_MG2500_series_Printer.print_margin_top: 0.5 print.printer_Canon_MG2500_series_Printer.print_oddpages: true print.printer_Canon_MG2500_series_Printer.print_orientation: 0 print.printer_Canon_MG2500_series_Printer.print_page_delay: 50 print.printer_Canon_MG2500_series_Printer.print_paper_data: 1 print.printer_Canon_MG2500_series_Printer.print_paper_height: -1.00 print.printer_Canon_MG2500_series_Printer.print_paper_name: print.printer_Canon_MG2500_series_Printer.print_paper_size_unit: 0 print.printer_Canon_MG2500_series_Printer.print_paper_width: -1.00 print.printer_Canon_MG2500_series_Printer.print_resolution: 600 print.printer_Canon_MG2500_series_Printer.print_reversed: false print.printer_Canon_MG2500_series_Printer.print_scaling: 1.00 print.printer_Canon_MG2500_series_Printer.print_shrink_to_fit: true print.printer_Canon_MG2500_series_Printer.print_to_file: false print.printer_Canon_MG2500_series_Printer.print_unwriteable_margin_bottom: 66 print.printer_Canon_MG2500_series_Printer.print_unwriteable_margin_left: 25 print.printer_Canon_MG2500_series_Printer.print_unwriteable_margin_right: 25 print.printer_Canon_MG2500_series_Printer.print_unwriteable_margin_top: 12
Machine is Win 10 Pro with latest updates. Use Brave https://brave.com/latest/ to fix issue, checked server settings and deleted global-messages-db.sqlite file from my machine. Restarted Thunderbird and re-indexed. What can I try as I need to get this fixed? Thanks
Application Basics
Name: Thunderbird
Version: 128.5.2esr
Build ID: 20241210220830
Distribution ID:
Update Channel: esr
User Agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:128.0) Gecko/20100101 Thunderbird/128.5.2
OS: Windows_NT 10.0 19045
OS Theme:
Launcher Process: Enabled
Multiprocess Windows: 0/0
Fission Windows: 0/0
Enabled by default
Remote Processes: 1
Enterprise Policies: Inactive
Google Location Service Key: Missing
Google Safebrowsing Key: Missing
Mozilla Location Service Key: Missing
Safe Mode: false
Memory Size (RAM): 15.9 GB
Disk Space Available: 21.8 GB
Mail and News Accounts
account1:
INCOMING: account1, , (pop3) mail.powerxmail.com:995, SSL, passwordCleartext
OUTGOING: , smtp.powerxmail.com:465, SSL, passwordCleartext, true
account2:
INCOMING: account2, , (none) Local Folders, 0, passwordCleartext
Libraries
Library
Status
Expected minimum version
Version in use
Path
RNP (OpenPGP)
OK
0.17.1
0.17.1.MZLA.128.5.2esr.botan
C:\Program Files\Mozilla Thunderbird\rnp.dll
OTR
Failed to load. OTR chat encryption will not work.
-
-
-
Calendar Settings
Home
Name
Value
Name:
Type: storage
Disabled:
Username:
URI:
Refresh Interval:
Read-only:
Suppress Alarms:
Cache Enabled:
iMIP Identity: id1
iMIP Disabled:
iMIP Account:
Organizer Id:
Force Email Scheduling:
Popup Alarms Supported:
Alarms on Invitation Supported:
Max Alarms Per Event:
Attachment Supported:
Max Categories:
Privacy State Supported:
Priority Supported: true
Event Supported:
Task Supported:
Local Time Supported:
UTC/GMT Supported:
Auto-Scheduling Supported:
Crash Reports for the Last 3 Days
Remote Processes
Type: Count
GPU: 1
Add-ons
Name
Type
Version
Enabled
ID
Amazon.com
extension
1.1
true
amazondotcom@search.mozilla.org
Bing
extension
1.0
true
bing@search.mozilla.org
DuckDuckGo
extension
1.0
true
ddg@search.mozilla.org
Google
extension
1.0
true
google@search.mozilla.org
Wikipedia (en)
extension
1.0
true
wikipedia@search.mozilla.org
System theme — auto
theme
1.3
true
default-theme@mozilla.org
Dark
theme
1.3
false
thunderbird-compact-dark@mozilla.org
Light
theme
1.3
false
thunderbird-compact-light@mozilla.org
Security Software
Type: Name
Antivirus: AVG Antivirus
Antispyware:
Firewall: Windows Firewall
Legacy User Stylesheets
Active: false
Stylesheets: No stylesheets found
Graphics
Features
Compositing: WebRender
Font Visibility Debug Info: Windows Platform
Asynchronous Pan/Zoom: wheel input enabled; scrollbar drag enabled; keyboard enabled; autoscroll enabled; smooth pinch-zoom enabled
WebGL 1 Driver WSI Info: outOfProcess: false
inProcess: true
EGL_VENDOR: Google Inc. (Intel)
EGL_VERSION: 1.5 (ANGLE 2.1.19739 git hash: 419cd2c3213b)
EGL_EXTENSIONS: EGL_EXT_create_context_robustness EGL_ANGLE_d3d_share_handle_client_buffer EGL_ANGLE_d3d_texture_client_buffer EGL_ANGLE_surface_d3d_texture_2d_share_handle EGL_ANGLE_query_surface_pointer EGL_ANGLE_window_fixed_size EGL_ANGLE_keyed_mutex EGL_ANGLE_surface_orientation EGL_ANGLE_direct_composition EGL_ANGLE_windows_ui_composition EGL_NV_post_sub_buffer EGL_KHR_create_context EGL_KHR_image EGL_KHR_image_base EGL_KHR_gl_texture_2D_image EGL_KHR_gl_texture_cubemap_image EGL_KHR_gl_renderbuffer_image EGL_KHR_get_all_proc_addresses EGL_KHR_stream EGL_KHR_stream_consumer_gltexture EGL_NV_stream_consumer_gltexture_yuv EGL_ANGLE_stream_producer_d3d_texture EGL_ANGLE_create_context_webgl_compatibility EGL_CHROMIUM_create_context_bind_generates_resource EGL_CHROMIUM_sync_control EGL_EXT_pixel_format_float EGL_KHR_surfaceless_context EGL_ANGLE_display_texture_share_group EGL_ANGLE_display_semaphore_share_group EGL_ANGLE_create_context_client_arrays EGL_ANGLE_program_cache_control EGL_ANGLE_robust_resource_initialization EGL_ANGLE_create_context_extensions_enabled EGL_ANDROID_blob_cache EGL_ANDROID_recordable EGL_ANGLE_image_d3d11_texture EGL_ANGLE_create_context_backwards_compatible EGL_KHR_no_config_context EGL_KHR_create_context_no_error EGL_KHR_reusable_sync
EGL_EXTENSIONS(nullptr): EGL_EXT_client_extensions EGL_EXT_device_query EGL_EXT_platform_base EGL_EXT_platform_device EGL_ANGLE_platform_angle EGL_ANGLE_platform_angle_d3d EGL_ANGLE_platform_angle_d3d11on12 EGL_ANGLE_platform_angle_device_id EGL_ANGLE_device_creation EGL_ANGLE_device_creation_d3d11 EGL_ANGLE_experimental_present_path EGL_KHR_client_get_all_proc_addresses EGL_KHR_debug EGL_ANGLE_feature_control
WebGL 1 Driver Renderer: Google Inc. (Intel) -- ANGLE (Intel, Intel(R) HD Graphics Direct3D11 vs_5_0 ps_5_0, D3D11-10.18.10.4252)
WebGL 1 Driver Version: OpenGL ES 2.0.0 (ANGLE 2.1.19739 git hash: 419cd2c3213b)
WebGL 1 Driver Extensions: GL_AMD_performance_monitor GL_ANGLE_base_vertex_base_instance GL_ANGLE_base_vertex_base_instance_shader_builtin GL_ANGLE_client_arrays GL_ANGLE_depth_texture GL_ANGLE_framebuffer_blit GL_ANGLE_framebuffer_multisample GL_ANGLE_get_serialized_context_string GL_ANGLE_get_tex_level_parameter GL_ANGLE_instanced_arrays GL_ANGLE_lossy_etc_decode GL_ANGLE_memory_size GL_ANGLE_multi_draw GL_ANGLE_pack_reverse_row_order GL_ANGLE_program_cache_control GL_ANGLE_provoking_vertex GL_ANGLE_request_extension GL_ANGLE_robust_client_memory GL_ANGLE_texture_compression_dxt3 GL_ANGLE_texture_compression_dxt5 GL_ANGLE_texture_usage GL_ANGLE_translated_shader_source GL_CHROMIUM_bind_generates_resource GL_CHROMIUM_bind_uniform_location GL_CHROMIUM_color_buffer_float_rgb GL_CHROMIUM_color_buffer_float_rgba GL_CHROMIUM_copy_compressed_texture GL_CHROMIUM_copy_texture GL_CHROMIUM_lose_context GL_CHROMIUM_sync_query GL_EXT_EGL_image_external_wrap_modes GL_EXT_base_instance GL_EXT_blend_func_extended GL_EXT_blend_minmax GL_EXT_clip_control GL_EXT_color_buffer_half_float GL_EXT_debug_label GL_EXT_debug_marker GL_EXT_discard_framebuffer GL_EXT_disjoint_timer_query GL_EXT_draw_buffers GL_EXT_draw_elements_base_vertex GL_EXT_float_blend GL_EXT_frag_depth GL_EXT_instanced_arrays GL_EXT_map_buffer_range GL_EXT_multi_draw_indirect GL_EXT_multisampled_render_to_texture GL_EXT_occlusion_query_boolean GL_EXT_read_format_bgra GL_EXT_robustness GL_EXT_sRGB GL_EXT_shader_texture_lod GL_EXT_texture_compression_bptc GL_EXT_texture_compression_dxt1 GL_EXT_texture_compression_rgtc GL_EXT_texture_compression_s3tc_srgb GL_EXT_texture_filter_anisotropic GL_EXT_texture_format_BGRA8888 GL_EXT_texture_norm16 GL_EXT_texture_rg GL_EXT_texture_storage GL_EXT_texture_type_2_10_10_10_REV GL_EXT_unpack_subimage GL_KHR_debug GL_KHR_parallel_shader_compile GL_KHR_robust_buffer_access_behavior GL_NV_EGL_stream_consumer_external GL_NV_fence GL_NV_framebuffer_blit GL_NV_pack_subimage GL_NV_pixel_buffer_object GL_OES_EGL_image GL_OES_EGL_image_external GL_OES_compressed_EAC_R11_signed_texture GL_OES_compressed_EAC_R11_unsigned_texture GL_OES_compressed_EAC_RG11_signed_texture GL_OES_compressed_EAC_RG11_unsigned_texture GL_OES_compressed_ETC2_RGB8_texture GL_OES_compressed_ETC2_RGBA8_texture GL_OES_compressed_ETC2_punchthroughA_RGBA8_texture GL_OES_compressed_ETC2_punchthroughA_sRGB8_alpha_texture GL_OES_compressed_ETC2_sRGB8_alpha8_texture GL_OES_compressed_ETC2_sRGB8_texture GL_OES_depth24 GL_OES_depth32 GL_OES_draw_elements_base_vertex GL_OES_element_index_uint GL_OES_fbo_render_mipmap GL_OES_get_program_binary GL_OES_mapbuffer GL_OES_packed_depth_stencil GL_OES_rgb8_rgba8 GL_OES_standard_derivatives GL_OES_surfaceless_context GL_OES_texture_border_clamp GL_OES_texture_float GL_OES_texture_float_linear GL_OES_texture_half_float GL_OES_texture_half_float_linear GL_OES_texture_npot GL_OES_texture_stencil8 GL_OES_vertex_array_object GL_WEBGL_video_texture
WebGL 1 Extensions: ANGLE_instanced_arrays EXT_blend_minmax EXT_color_buffer_half_float EXT_float_blend EXT_frag_depth EXT_shader_texture_lod EXT_sRGB EXT_texture_compression_bptc EXT_texture_compression_rgtc EXT_texture_filter_anisotropic MOZ_debug OES_element_index_uint OES_fbo_render_mipmap OES_standard_derivatives OES_texture_float OES_texture_float_linear OES_texture_half_float OES_texture_half_float_linear OES_vertex_array_object WEBGL_color_buffer_float WEBGL_compressed_texture_s3tc WEBGL_compressed_texture_s3tc_srgb WEBGL_debug_renderer_info WEBGL_debug_shaders WEBGL_depth_texture WEBGL_draw_buffers WEBGL_lose_context WEBGL_provoking_vertex
WebGL 2 Driver WSI Info: outOfProcess: false
inProcess: true
EGL_VENDOR: Google Inc. (Intel)
EGL_VERSION: 1.5 (ANGLE 2.1.19739 git hash: 419cd2c3213b)
EGL_EXTENSIONS: EGL_EXT_create_context_robustness EGL_ANGLE_d3d_share_handle_client_buffer EGL_ANGLE_d3d_texture_client_buffer EGL_ANGLE_surface_d3d_texture_2d_share_handle EGL_ANGLE_query_surface_pointer EGL_ANGLE_window_fixed_size EGL_ANGLE_keyed_mutex EGL_ANGLE_surface_orientation EGL_ANGLE_direct_composition EGL_ANGLE_windows_ui_composition EGL_NV_post_sub_buffer EGL_KHR_create_context EGL_KHR_image EGL_KHR_image_base EGL_KHR_gl_texture_2D_image EGL_KHR_gl_texture_cubemap_image EGL_KHR_gl_renderbuffer_image EGL_KHR_get_all_proc_addresses EGL_KHR_stream EGL_KHR_stream_consumer_gltexture EGL_NV_stream_consumer_gltexture_yuv EGL_ANGLE_stream_producer_d3d_texture EGL_ANGLE_create_context_webgl_compatibility EGL_CHROMIUM_create_context_bind_generates_resource EGL_CHROMIUM_sync_control EGL_EXT_pixel_format_float EGL_KHR_surfaceless_context EGL_ANGLE_display_texture_share_group EGL_ANGLE_display_semaphore_share_group EGL_ANGLE_create_context_client_arrays EGL_ANGLE_program_cache_control EGL_ANGLE_robust_resource_initialization EGL_ANGLE_create_context_extensions_enabled EGL_ANDROID_blob_cache EGL_ANDROID_recordable EGL_ANGLE_image_d3d11_texture EGL_ANGLE_create_context_backwards_compatible EGL_KHR_no_config_context EGL_KHR_create_context_no_error EGL_KHR_reusable_sync
EGL_EXTENSIONS(nullptr): EGL_EXT_client_extensions EGL_EXT_device_query EGL_EXT_platform_base EGL_EXT_platform_device EGL_ANGLE_platform_angle EGL_ANGLE_platform_angle_d3d EGL_ANGLE_platform_angle_d3d11on12 EGL_ANGLE_platform_angle_device_id EGL_ANGLE_device_creation EGL_ANGLE_device_creation_d3d11 EGL_ANGLE_experimental_present_path EGL_KHR_client_get_all_proc_addresses EGL_KHR_debug EGL_ANGLE_feature_control
WebGL 2 Driver Renderer: Google Inc. (Intel) -- ANGLE (Intel, Intel(R) HD Graphics Direct3D11 vs_5_0 ps_5_0, D3D11-10.18.10.4252)
WebGL 2 Driver Version: OpenGL ES 3.0.0 (ANGLE 2.1.19739 git hash: 419cd2c3213b)
WebGL 2 Driver Extensions: GL_AMD_performance_monitor GL_ANGLE_base_vertex_base_instance GL_ANGLE_base_vertex_base_instance_shader_builtin GL_ANGLE_client_arrays GL_ANGLE_copy_texture_3d GL_ANGLE_depth_texture GL_ANGLE_framebuffer_blit GL_ANGLE_framebuffer_multisample GL_ANGLE_get_serialized_context_string GL_ANGLE_get_tex_level_parameter GL_ANGLE_instanced_arrays GL_ANGLE_lossy_etc_decode GL_ANGLE_memory_size GL_ANGLE_multi_draw GL_ANGLE_multiview_multisample GL_ANGLE_pack_reverse_row_order GL_ANGLE_program_cache_control GL_ANGLE_provoking_vertex GL_ANGLE_request_extension GL_ANGLE_robust_client_memory GL_ANGLE_texture_compression_dxt3 GL_ANGLE_texture_compression_dxt5 GL_ANGLE_texture_multisample GL_ANGLE_texture_usage GL_ANGLE_translated_shader_source GL_CHROMIUM_bind_generates_resource GL_CHROMIUM_bind_uniform_location GL_CHROMIUM_copy_compressed_texture GL_CHROMIUM_copy_texture GL_CHROMIUM_lose_context GL_CHROMIUM_sync_query GL_EXT_EGL_image_external_wrap_modes GL_EXT_base_instance GL_EXT_blend_func_extended GL_EXT_blend_minmax GL_EXT_clip_control GL_EXT_color_buffer_float GL_EXT_color_buffer_half_float GL_EXT_debug_label GL_EXT_debug_marker GL_EXT_discard_framebuffer GL_EXT_disjoint_timer_query GL_EXT_draw_buffers GL_EXT_draw_buffers_indexed GL_EXT_draw_elements_base_vertex GL_EXT_float_blend GL_EXT_frag_depth GL_EXT_instanced_arrays GL_EXT_map_buffer_range GL_EXT_multi_draw_indirect GL_EXT_multisampled_render_to_texture GL_EXT_occlusion_query_boolean GL_EXT_read_format_bgra GL_EXT_robustness GL_EXT_sRGB GL_EXT_shader_texture_lod GL_EXT_texture_compression_bptc GL_EXT_texture_compression_dxt1 GL_EXT_texture_compression_rgtc GL_EXT_texture_compression_s3tc_srgb GL_EXT_texture_filter_anisotropic GL_EXT_texture_format_BGRA8888 GL_EXT_texture_norm16 GL_EXT_texture_rg GL_EXT_texture_storage GL_EXT_texture_type_2_10_10_10_REV GL_EXT_unpack_subimage GL_KHR_debug GL_KHR_parallel_shader_compile GL_KHR_robust_buffer_access_behavior GL_NV_EGL_stream_consumer_external GL_NV_fence GL_NV_framebuffer_blit GL_NV_pack_subimage GL_NV_pixel_buffer_object GL_OES_EGL_image GL_OES_EGL_image_external GL_OES_EGL_image_external_essl3 GL_OES_compressed_EAC_R11_signed_texture GL_OES_compressed_EAC_R11_unsigned_texture GL_OES_compressed_EAC_RG11_signed_texture GL_OES_compressed_EAC_RG11_unsigned_texture GL_OES_compressed_ETC2_RGB8_texture GL_OES_compressed_ETC2_RGBA8_texture GL_OES_compressed_ETC2_punchthroughA_RGBA8_texture GL_OES_compressed_ETC2_punchthroughA_sRGB8_alpha_texture GL_OES_compressed_ETC2_sRGB8_alpha8_texture GL_OES_compressed_ETC2_sRGB8_texture GL_OES_depth24 GL_OES_depth32 GL_OES_draw_buffers_indexed GL_OES_draw_elements_base_vertex GL_OES_element_index_uint GL_OES_fbo_render_mipmap GL_OES_get_program_binary GL_OES_mapbuffer GL_OES_packed_depth_stencil GL_OES_rgb8_rgba8 GL_OES_standard_derivatives GL_OES_surfaceless_context GL_OES_texture_border_clamp GL_OES_texture_float GL_OES_texture_float_linear GL_OES_texture_half_float GL_OES_texture_half_float_linear GL_OES_texture_npot GL_OES_texture_stencil8 GL_OES_vertex_array_object GL_OVR_multiview GL_OVR_multiview2 GL_WEBGL_video_texture
WebGL 2 Extensions: EXT_color_buffer_float EXT_float_blend EXT_texture_compression_bptc EXT_texture_compression_rgtc EXT_texture_filter_anisotropic MOZ_debug OES_draw_buffers_indexed OES_texture_float_linear OVR_multiview2 WEBGL_compressed_texture_s3tc WEBGL_compressed_texture_s3tc_srgb WEBGL_debug_renderer_info WEBGL_debug_shaders WEBGL_lose_context WEBGL_provoking_vertex
Direct2D: Blocked for your graphics driver version.
Target Frame Rate: 60
DirectWrite: true (10.0.19041.4355)
GPU #1
Active: Yes
Description: Intel(R) HD Graphics
Vendor ID: 0x8086
Device ID: 0x0152
Driver Version: 10.18.10.4252
Driver Date: 7-10-2015
Drivers: igdumdim64 igd10iumd64 igd10iumd64 igdumdim32 igd10iumd32 igd10iumd32
Subsys ID: 05771028
RAM: 0
GPU #2
Active: No
RAM: 0
Diagnostics
AzureCanvasBackend: skia
AzureCanvasBackend (UI Process): skia
AzureContentBackend: skia
AzureContentBackend (UI Process): skia
AzureFallbackCanvasBackend (UI Process): skia
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Display0: 1440x900@60Hz scales:1.000000|1.000000
DisplayCount: 1
HardwareStretching: both=0 window-only=0 full-screen-only=0 none=1 error=0
OverlaySupport: NV12=None YUV2=None BGRA8=Software RGB10A2=None
SwapChainTearingSupport: Supported
GPUProcessPid: 8740
Window Device Pixel Ratios: 1
ClearType Parameters: Gamma: 1.8 Pixel Structure: RGB ClearType Level: 100 Enhanced Contrast: 50
Font Visibility Debug Info: Windows Platform
WebGPU Default Adapter: [object Object]
WebGPU Fallback Adapter: [object Object]
Decision Log
HW_COMPOSITING: available by default
D3D11_COMPOSITING: available by default
DIRECT2D: available by defaultBlocklisted; failure code BLOCKLIST_FEATURE_FAILURE_DL_BLACKLIST_g984
D3D11_HW_ANGLE: available by default
GPU_PROCESS: available by default
WEBRENDER: available by default
WEBRENDER_COMPOSITOR: available by default
WEBRENDER_PARTIAL: available by default
WEBRENDER_SHADER_CACHE: available by default
WEBRENDER_OPTIMIZED_SHADERS: available by default
WEBRENDER_ANGLE: available by default
WEBRENDER_DCOMP_PRESENT: available by default
WEBRENDER_SCISSORED_CACHE_CLEARS: available by defaultblocklisted by env: Blocklisted by gfxInfo
WEBGPU: available by defaultblocked by runtime: WebGPU cannot be enabled in release or beta
WINDOW_OCCLUSION: available by default
VIDEO_HARDWARE_OVERLAY: available by default
VIDEO_SOFTWARE_OVERLAY: available by default
HW_DECODED_VIDEO_ZERO_COPY: available by default
VP8_HW_DECODE: available by default
VP9_HW_DECODE: available by default
REUSE_DECODER_DEVICE: available by default
BACKDROP_FILTER: available by defaultBlocklisted due to known issues: bug 1785366
CANVAS_RENDERER_THREAD: available by default
ACCELERATED_CANVAS2D: disabled by default: Disabled by defaultfailed by runtime: Disabled with non-zero canvas worker threads
REMOTE_CANVAS: available by default
Crash Guard Disabled Features
Workarounds
Failure Log
Media
Audio Backend: wasapi
Max Channels: 2
Preferred Sample Rate: 48000
Roundtrip latency (standard deviation): ...
Output Devices
Name
Group
Vendor
State
Preferred
Format
Channels
Rate
Latency
Speakers / Headphones (Realtek High Definition Audio)
HDAUDIO\FUNC_01&VEN_10EC&DEV_0269&SUBSYS_10280577&REV_1001\4&8428007&0&0001
Enabled
All
default: F32LE, support: S16LE F32LE
2
default: 48000, support: 48000 - 48000
144 - 480
Input Devices
Name
Group
Vendor
State
Preferred
Format
Channels
Rate
Latency
Media Capabilities
Enumerate database
Environment Variables
MOZ_CRASHREPORTER_DATA_DIRECTORY: C:\Users\User\AppData\Roaming\Thunderbird\Crash Reports
MOZ_CRASHREPORTER_EVENTS_DIRECTORY: C:\Users\User\AppData\Roaming\Thunderbird\Profiles\fe36brk7.default\crashes\events
MOZ_CRASHREPORTER_PING_DIRECTORY: C:\Users\User\AppData\Roaming\Thunderbird\Pending Pings
MOZ_CRASHREPORTER_STRINGS_OVERRIDE: C:\Program Files\Mozilla Thunderbird\crashreporter-override.ini
Important Modified Preferences
accessibility.typeaheadfind.flashBar: 0
browser.cache.disk.amount_written: 1453393
browser.cache.disk.capacity: 1048576
browser.cache.disk.filesystem_reported: 1
browser.cache.disk.hashstats_reported: 1
browser.cache.disk.telemetry_report_ID: 2
browser.search.region: US
extensions.lastAppVersion: 128.5.2
font.internaluseonly.changed: true
font.name.sans-serif.x-western: Arial
font.name.serif.x-western: Arial
font.size.fixed.el: 14
font.size.fixed.x-cyrillic: 14
font.size.fixed.x-unicode: 14
font.size.fixed.x-western: 14
gfx.blacklist.direct2d: 3
gfx.blacklist.direct2d.failureid: FEATURE_FAILURE_DL_BLACKLIST_g984
gfx.crash-guard.d3d11layers.appVersion: 78.14.0
gfx.crash-guard.d3d11layers.deviceID: 0x0152
gfx.crash-guard.d3d11layers.driverVersion: 10.18.10.4252
gfx.crash-guard.d3d11layers.feature-d2d: false
gfx.crash-guard.d3d11layers.feature-d3d11: true
gfx.crash-guard.status.d3d11layers: 2
gfx.crash-guard.status.wmfvpxvideo: 2
gfx.crash-guard.wmfvpxvideo.appVersion: 91.13.0
gfx.crash-guard.wmfvpxvideo.deviceID: 0x0152
gfx.crash-guard.wmfvpxvideo.driverVersion: 10.18.10.4252
idle.lastDailyNotification: 1736357497
layers.mlgpu.sanity-test-failed: false
media.gmp.storage.version.observed: 1
media.hardware-video-decoding.failed: false
network.cookie.prefsMigrated: true
network.dns.disableIPv6: true
network.predictor.cleaned-up: true
network.trr.blocklist_cleanup_done: true
places.database.lastMaintenance: 1736357497
places.history.expiration.transient_current_max_pages: 78097
plugin.flash.lastmod_hi: 373
plugin.flash.lastmod_lo: -1232729837
privacy.bounceTrackingProtection.hasMigratedUserActivationData: true
privacy.purge_trackers.date_in_cookie_database: 0
security.remote_settings.crlite_filters.checked: 1633451777
security.remote_settings.intermediates.checked: 1633451777
security.sandbox.content.tempDirSuffix: {0d5ae63b-bf80-4e09-a18c-f5a92b22c6d6}
security.sandbox.plugin.tempDirSuffix: {2b1ce192-9d6a-412b-be2f-bf7ae9f1bcac}
signon.importedFromSqlite: true
storage.vacuum.last.content-prefs.sqlite: 1735407073
storage.vacuum.last.index: 1
storage.vacuum.last.places.sqlite: 1736098294
ui.osk.debug.keyboardDisplayReason: IKPOS: Touch screen not found.
Important Locked Preferences
fission.autostart.session: true
Places Database
Accessibility
Activated: false
Prevent Accessibility: 0
Accessible Handler Used:
Accessibility Instantiator:
Library Versions
Expected minimum version
Version in use
NSPR
4.35
4.35
NSS
3.101.1
3.101.1
NSSSMIME
3.101.1
3.101.1
NSSSSL
3.101.1
3.101.1
NSSUTIL
3.101.1
3.101.1
Sandbox
Content Process Sandbox Level: 0
Effective Content Process Sandbox Level: 1
Win32k Lockdown State for Content Process: Win32k Lockdown enabled -- default value is true
GPU Process Sandbox Level: 1
Startup Cache
Disk Cache Path: C:\Users\User\AppData\Local\Thunderbird\Profiles\fe36brk7.default\startupCache\startupCache.8.little
Ignore Disk Cache: false
Found Disk Cache on Init: true
Wrote to Disk Cache: false
Internationalization & Localization
Application Settings
Requested Locales: ["en-US"]
Available Locales: ["en-US"]
App Locales: ["en-US"]
Regional Preferences: ["en-US"]
Default Locale: "en-US"
Operating System
System Locales: ["en-US"]
Regional Preferences: ["en-US"]
Remote Debugging (Chromium Protocol)
Accepting Connections:
URL:
Printing
Modified print settings
print_printer: Canon MG2500 series Printer
print.printer_Canon_MG2500_series_Printer.print_bgcolor: true
print.printer_Canon_MG2500_series_Printer.print_bgimages: true
print.printer_Canon_MG2500_series_Printer.print_duplex: 0
print.printer_Canon_MG2500_series_Printer.print_edge_bottom: 0
print.printer_Canon_MG2500_series_Printer.print_edge_left: 0
print.printer_Canon_MG2500_series_Printer.print_edge_right: 0
print.printer_Canon_MG2500_series_Printer.print_edge_top: 0
print.printer_Canon_MG2500_series_Printer.print_evenpages: true
print.printer_Canon_MG2500_series_Printer.print_footercenter:
print.printer_Canon_MG2500_series_Printer.print_footerleft: &PT
print.printer_Canon_MG2500_series_Printer.print_footerright: &D
print.printer_Canon_MG2500_series_Printer.print_headercenter:
print.printer_Canon_MG2500_series_Printer.print_headerleft: &T
print.printer_Canon_MG2500_series_Printer.print_headerright: &U
print.printer_Canon_MG2500_series_Printer.print_in_color: true
print.printer_Canon_MG2500_series_Printer.print_margin_bottom: 0.5
print.printer_Canon_MG2500_series_Printer.print_margin_left: 0.5
print.printer_Canon_MG2500_series_Printer.print_margin_right: 0.5
print.printer_Canon_MG2500_series_Printer.print_margin_top: 0.5
print.printer_Canon_MG2500_series_Printer.print_oddpages: true
print.printer_Canon_MG2500_series_Printer.print_orientation: 0
print.printer_Canon_MG2500_series_Printer.print_page_delay: 50
print.printer_Canon_MG2500_series_Printer.print_paper_data: 1
print.printer_Canon_MG2500_series_Printer.print_paper_height: -1.00
print.printer_Canon_MG2500_series_Printer.print_paper_name:
print.printer_Canon_MG2500_series_Printer.print_paper_size_unit: 0
print.printer_Canon_MG2500_series_Printer.print_paper_width: -1.00
print.printer_Canon_MG2500_series_Printer.print_resolution: 600
print.printer_Canon_MG2500_series_Printer.print_reversed: false
print.printer_Canon_MG2500_series_Printer.print_scaling: 1.00
print.printer_Canon_MG2500_series_Printer.print_shrink_to_fit: true
print.printer_Canon_MG2500_series_Printer.print_to_file: false
print.printer_Canon_MG2500_series_Printer.print_unwriteable_margin_bottom: 66
print.printer_Canon_MG2500_series_Printer.print_unwriteable_margin_left: 25
print.printer_Canon_MG2500_series_Printer.print_unwriteable_margin_right: 25
print.printer_Canon_MG2500_series_Printer.print_unwriteable_margin_top: 12
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