Funkcjonalność tej witryny będzie ograniczona w czasie konserwacji. Jeśli artykuł nie rozwiązuje twojego problemu i chcesz zadać pytanie, to nasza społeczność wsparcia jest dostępna na @FirefoxSupport na Twitterze i /r/firefox na Reddicie.

Przeszukaj pomoc

Unikaj oszustw związanych z pomocą.Nigdy nie będziemy prosić Cię o dzwonienie na numer telefonu, wysyłanie SMS-ów ani o udostępnianie danych osobowych. Zgłoś podejrzaną aktywność, korzystając z opcji „Zgłoś nadużycie”.

Więcej informacji

Since Firefox update on Jan 30, 2018 I can no longer play video on any website. I can still play video in IE and Chrome, but not Firefox.

  • 2 odpowiedzi
  • 3 osoby mają ten problem
  • 2 wyświetlenia
  • Ostatnia odpowiedź od 14woody7yar

more options

I do have the latest Flash version and Windows 10 is up to date.

I do have the latest Flash version and Windows 10 is up to date.

Wybrane rozwiązanie

Make sure you are not blocking content.

Start Firefox in Safe Mode {web link} by holding down the <Shift> (Mac=Options) key, and then starting Firefox.

A small dialog should appear. Click Start In Safe Mode (not Refresh). Is the problem still there?

Przeczytaj tę odpowiedź w całym kontekście 👍 1

Wszystkie odpowiedzi (2)

more options

Wybrane rozwiązanie

Make sure you are not blocking content.

Start Firefox in Safe Mode {web link} by holding down the <Shift> (Mac=Options) key, and then starting Firefox.

A small dialog should appear. Click Start In Safe Mode (not Refresh). Is the problem still there?

more options

This has worked for some of us.


'I found this solution in another feed. It seems to have solved my problem with the streaming video issue.


Chosen solution

Another thing to try : Try disabling graphics hardware acceleration in Firefox. Since this feature was added to Firefox it has gradually improved but there are still a few glitches.

You will need to restart Firefox for this to take effect so save all work first (e.g., mail you are composing, online documents you're editing, etc.,) and then perform these steps:

In Firefox 54 and below:

 Click the menu button New Fx Menu and select Options (Windows) or Preferences (Mac, Linux).
 Select the Advanced panel and the General tab.
 Uncheck Use hardware acceleration when available.
 Close Firefox completely and then restart Firefox to see if the problem persists. 

In Firefox 55 and above:

 Click the menu button New Fx Menu and select Options (Windows) or Preferences (Mac, Linux).
 Select the General panel.
 Under Performance, uncheck Use recommended performance settings. Additional settings will be displayed.
 Fx55Performance-disableHWA
 Uncheck Use hardware acceleration when available.
 Close Firefox completely and then restart Firefox to see if the problem persists. 

Did this fix your problems? Please report back to us!

If the problem is resolved, you should check for updates for your graphics driver by following the steps mentioned in these Knowledge base articles:

 Troubleshoot extensions, themes and hardware acceleration issues to solve common Firefox problems 
 Upgrade your graphics drivers to use hardware acceleration and Web