Hello Rana Ali.. please try these steps to see if they help: * Clear your cache and cookies. (See browser-specific instructions.) * Try an incognito or private window to view your Google Drive. * Try another browser or operating system. Make sure both browser and operating system are currently running on their latest version. (Here is a list of the configurations Docs support.) * Disable browser plugins or extensions. (Chrome, Firefox, Edge, Internet Explorer, and Safari instructions.) * Run Chrome Cleanup Tool (for Windows users) or Malwarebytes (for Mac users), to remove software that may cause Chrome to experience issues. * Turn off/disable hardware acceleration. * Have a domain or network administrator help you with firewall and/or server settings. * Try disabling and then re-enabling offline access. * Turn off the antivirus programs on your device temporarily.