Este site está com funcionalidades limitadas enquanto realizamos manutenção para melhorar sua experiência de uso. Se nenhum artigo resolver seu problema e você quiser fazer uma pergunta, nossa comunidade de suporte pode te ajudar em @FirefoxSupport no Twitter e /r/firefox no Reddit.

Pesquisar no site de suporte

Evite golpes de suporte. Nunca pedimos que você ligue ou envie uma mensagem de texto para um número de telefone, ou compartilhe informações pessoais. Denuncie atividades suspeitas usando a opção “Denunciar abuso”.

Saiba mais

Esta discussão foi arquivada. Faça uma nova pergunta se precisa de ajuda.

When starting Firefox it wants to install an update. It appears to install but when I open Firefox again to does the same thing

more options

When starting Firefox it wants to install an update. It appears to install but when I open Firefox again to does the same thing. I have tried running as Administrator and installing a new fresh version. After installing a new version all seems fine but in a few weeks I start getting the same message again. There is no error message, just that it is installing an update.

When starting Firefox it wants to install an update. It appears to install but when I open Firefox again to does the same thing. I have tried running as Administrator and installing a new fresh version. After installing a new version all seems fine but in a few weeks I start getting the same message again. There is no error message, just that it is installing an update.

Solução escolhida

You may want to clear the updates folder in case something is "stuck" there. Firefox will check for the 57.0.3 update at some point and download it again.

Open the updates folder by pasting the following path into the Windows 7 Start menu search box and pressing Enter:

%LOCALAPPDATA%\Mozilla\updates

That should expand to the hidden folder:

C:\Users\your_username\AppData\Local\Mozilla\updates

Here you can see folders for any staged updates that will install on your next Firefox restart. If you see any folders here, go ahead and remove them.

Hopefully that will make future updates go more smoothly. Let us know.

Ler esta resposta 👍 0

Todas as respostas (1)

more options

Solução escolhida

You may want to clear the updates folder in case something is "stuck" there. Firefox will check for the 57.0.3 update at some point and download it again.

Open the updates folder by pasting the following path into the Windows 7 Start menu search box and pressing Enter:

%LOCALAPPDATA%\Mozilla\updates

That should expand to the hidden folder:

C:\Users\your_username\AppData\Local\Mozilla\updates

Here you can see folders for any staged updates that will install on your next Firefox restart. If you see any folders here, go ahead and remove them.

Hopefully that will make future updates go more smoothly. Let us know.