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can not view video links on certain websites now, can on IE. Everything updated!

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  • Última resposta de Sharpai

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I can no longer access videos on Foodnetwork.com with Firefox as my default browser, although other website videos work fine. I have updated all plug-ins and Firefox to latest versions. Still doesn't work. When I switch to Internet Explorer, all videos play fine.

I can no longer access videos on Foodnetwork.com with Firefox as my default browser, although other website videos work fine. I have updated all plug-ins and Firefox to latest versions. Still doesn't work. When I switch to Internet Explorer, all videos play fine.

Solução escolhida

your Firefox version is not up-to-date. Latest version for Windows XP is 5.0.1

-> Tap ALT key or press F10 to show the Menu Bar

-> go to Help Menu -> select Restart with Add-ons Disabled

Firefox will close then it will open up with just basic Firefox. Now do this:

-> Update Firefox to the latest version by going to Help Menu -> About Firefox -> click Check for Updates -> if an updated version is found then download the latest version and install it. After that follow these steps:

-> Update ALL your Firefox Plug-ins https://www.mozilla.com/en-US/plugincheck/

-> go to View Menu -> Toolbars -> unselect All Unwanted/Incompatible Toolbars

-> go to Tools Menu -> Clear Recent History -> Time range to clear: select "EVERYTHING" -> click Details (small arrow) button -> place Checkmarks on Cookies, Cache -> click Clear Now

-> go to Tools Menu -> Options -> Content -> place Checkmarks on:

1) Block Pop-up windows 2) Load images automatically 3) Enable JavaScript

-> go to Tools Menu -> Options -> Security -> place Checkmarks on:

1) Warn me when sites try to install add-ons 2) Block reported attack sites 3) Block reported web forgeries 4) Remember Passwords for sites

-> go to Tools Menu -> Options -> Advanced -> Network -> Offline Storage (Cache): click Clear Now button

-> Click OK on Options window

-> click the Favicon on SearchBar -> click Manage Search Engines -> select all Unwanted Search Engines and click Remove -> click OK

-> go to Tools Menu -> Add-ons -> Extensions section -> REMOVE All Unwanted/Suspicious/Incompatible Extensions (Add-ons) -> Restart Firefox

-> go to Tools Menu -> Add-ons -> Appearance section -> REMOVE All Unwanted/Suspicious/Incompatible Themes (Persona) -> Restart Firefox

You can enable your Known & Trustworthy Add-ons and Themes later. Check and tell if its working.

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Solução escolhida

your Firefox version is not up-to-date. Latest version for Windows XP is 5.0.1

-> Tap ALT key or press F10 to show the Menu Bar

-> go to Help Menu -> select Restart with Add-ons Disabled

Firefox will close then it will open up with just basic Firefox. Now do this:

-> Update Firefox to the latest version by going to Help Menu -> About Firefox -> click Check for Updates -> if an updated version is found then download the latest version and install it. After that follow these steps:

-> Update ALL your Firefox Plug-ins https://www.mozilla.com/en-US/plugincheck/

-> go to View Menu -> Toolbars -> unselect All Unwanted/Incompatible Toolbars

-> go to Tools Menu -> Clear Recent History -> Time range to clear: select "EVERYTHING" -> click Details (small arrow) button -> place Checkmarks on Cookies, Cache -> click Clear Now

-> go to Tools Menu -> Options -> Content -> place Checkmarks on:

1) Block Pop-up windows 2) Load images automatically 3) Enable JavaScript

-> go to Tools Menu -> Options -> Security -> place Checkmarks on:

1) Warn me when sites try to install add-ons 2) Block reported attack sites 3) Block reported web forgeries 4) Remember Passwords for sites

-> go to Tools Menu -> Options -> Advanced -> Network -> Offline Storage (Cache): click Clear Now button

-> Click OK on Options window

-> click the Favicon on SearchBar -> click Manage Search Engines -> select all Unwanted Search Engines and click Remove -> click OK

-> go to Tools Menu -> Add-ons -> Extensions section -> REMOVE All Unwanted/Suspicious/Incompatible Extensions (Add-ons) -> Restart Firefox

-> go to Tools Menu -> Add-ons -> Appearance section -> REMOVE All Unwanted/Suspicious/Incompatible Themes (Persona) -> Restart Firefox

You can enable your Known & Trustworthy Add-ons and Themes later. Check and tell if its working.

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mha007 Thanks for your help. You were right, I needed to upgrade to Firefox 5.0.1. My videos now work, the problem is solved. However there was no option in my help menu to 'Restart with Add-ons disabled' and when I clicked on 'Check for updates', I got the message that no updates were available, so I went to the Firefox Getting Started' Icon on the toolbar and was able to download and upgrade to the newer version. Thanks again! Sharpai