Este site irá ter funcionalidade limitada enquanto fazemos manutenção para melhorar a sua experiência. Se um artigo não resolve o seu problema e quiser colocar uma questão, temos a nossa comunidade de apoio à espera de o ajudar em @FirefoxSupport no Twitter, /r/firefox no Reddit.

Pesquisar no apoio

Evite burlas no apoio. Nunca iremos solicitar que telefone ou envie uma mensagem de texto para um número de telefone ou que partilhe informações pessoais. Por favor, reporte atividades suspeitas utilizando a opção "Reportar abuso".

Saber mais

after migrating I can no longer define filter rules, as TB states "No available folders" - incoming mails are sorted according to the existing rules into folder

  • 1 resposta
  • 1 tem este problema
  • 4 visualizações
  • Última resposta por Georgos

more options

I had to setup a new computer. I moved the profile data as described here. A new folder (just the icon) appeared out of nowhere (it can't be moved, renamed, deleted, etc.)

When I highlight a message and select Message -> Create Filter from message, I can not create a rule to move mail to a folder, as the field where I can select the target folder is grayed and it says "No available folders", which isn't true, I have lots of folders, and existing rules that route incoming mail into the correct folders (which have been defined before the move).

I can not exclude that this isn't related to the move, but to a newer ThunderBird version, as I do not create rules that often.

I use ThunderBird for different mail accounts with different providers.

I had to setup a new computer. I moved the profile data as described here. A new folder (just the icon) appeared out of nowhere (it can't be moved, renamed, deleted, etc.) When I highlight a message and select Message -> Create Filter from message, I can not create a rule to move mail to a folder, as the field where I can select the target folder is grayed and it says "No available folders", which isn't true, I have lots of folders, and existing rules that route incoming mail into the correct folders (which have been defined before the move). I can not exclude that this isn't related to the move, but to a newer ThunderBird version, as I do not create rules that often. I use ThunderBird for different mail accounts with different providers.

Solução escolhida

Hello,


I found the solution.

For an unknown reason, one of my accounts was defective. I noticed that I did not receive emails from this account and found it that it had turned into that ghost folder.

After deleting this account (and creating a new account instead), I can again create rules as before.

I hope someone from the developers takes a look into this, it's quite embarassing.

Ler esta resposta no contexto 👍 1

Todas as respostas (1)

more options

Solução escolhida

Hello,


I found the solution.

For an unknown reason, one of my accounts was defective. I noticed that I did not receive emails from this account and found it that it had turned into that ghost folder.

After deleting this account (and creating a new account instead), I can again create rules as before.

I hope someone from the developers takes a look into this, it's quite embarassing.