Este site irá ter funcionalidade limitada enquanto fazemos manutenção para melhorar a sua experiência. Se um artigo não resolve o seu problema e quiser colocar uma questão, temos a nossa comunidade de apoio à espera de o ajudar em @FirefoxSupport no Twitter, /r/firefox no Reddit.

Pesquisar no apoio

Evite burlas no apoio. Nunca iremos solicitar que telefone ou envie uma mensagem de texto para um número de telefone ou que partilhe informações pessoais. Por favor, reporte atividades suspeitas utilizando a opção "Reportar abuso".

Saber mais

What to do when I cannot install Firefox 6.0.2, problems with permissions?

  • 6 respostas
  • 43 têm este problema
  • 1 visualização
  • Última resposta por Stratoca

more options

I'm trying now to install Firefox 6.0.2 to my laptop. Asus x70IJ with Win7 64bit. I cannot get installation trough. I receive pop-up with text "You may not have the necessary permissions to use all the features of the program you are about to run. You may run this program as a different user or continue to run the program as the current user". I have only one User and definetely have all permissions in this account. There is two choises to run it current user, or as the following.. Administrator is there, but does not aprove my password. And installation end with current user.

I'm trying now to install Firefox 6.0.2 to my laptop. Asus x70IJ with Win7 64bit. I cannot get installation trough. I receive pop-up with text "You may not have the necessary permissions to use all the features of the program you are about to run. You may run this program as a different user or continue to run the program as the current user". I have only one User and definetely have all permissions in this account. There is two choises to run it current user, or as the following.. Administrator is there, but does not aprove my password. And installation end with current user.

Solução escolhida

SOLUTION FOUND!!! I hope it will work for you too. (sorry for the english but I'll do my best to explain everything)

After running antivirus nod32 and malwarebites (and delete some virus, probably the responsible of the fact), one guy in the Italian forum of Mozilla told me to run the program under compatibility (right button of the mouse, set up) and checking also the part in which is written "run as the administrator" (i hope in the English version is written like this). In my case, the compatibility was set under windows XP (don’t know why it was like that, ‘cause I have Windows 7!)

So I hope you can solve the problem too, as I do… If it still doesn’t work, before solving this, I was using Firefox Portable without any problem, hope it will work for you too. Good Luck!

Ler esta resposta no contexto 👍 5

Todas as respostas (6)

more options

I have this problem too... I tried to install Firefox Portable at the moment and it's working but Firefox6.0.2 still doesn't want to install... same pop-up even if I run the antivirus, tried without firewall, doing everything i can....

more options

Solução escolhida

SOLUTION FOUND!!! I hope it will work for you too. (sorry for the english but I'll do my best to explain everything)

After running antivirus nod32 and malwarebites (and delete some virus, probably the responsible of the fact), one guy in the Italian forum of Mozilla told me to run the program under compatibility (right button of the mouse, set up) and checking also the part in which is written "run as the administrator" (i hope in the English version is written like this). In my case, the compatibility was set under windows XP (don’t know why it was like that, ‘cause I have Windows 7!)

So I hope you can solve the problem too, as I do… If it still doesn’t work, before solving this, I was using Firefox Portable without any problem, hope it will work for you too. Good Luck!

more options

Thanks for sharing the solution with me! For me "run as the administrator" for the installation package was the way to fix it.

Modificado por Stratoca a

more options

It should only be necessary to run Firefox as Administrator once to have the permissions to update files.
You shouldn't be running Firefox all the time as Administrator as that can have security implications and make you vulnerable to attacks.

more options

the thing that I don't understand is why it doesn't fix from the beginning when we choose to run as the admin in the pop-up and we have to go to the set-up!

more options

Hi! I edited my earlier comment about the solution. Sorry about small amouth of information there. I marked "the run as the administrator" for the installation file. There was no need to touch any settings at actual program. So no risks there for me then. Firefox now works normally.