This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Caută ajutor

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Află mai multe

Acest fir de discuție a fost arhivat. Adresează o întrebare nouă dacă ai nevoie de ajutor.

Firefox 29 either will not startup or stops responding immediately

  • 1 răspuns
  • 2 au această problemă
  • 4 vizualizări
  • Ultimul răspuns de Shinou

Shinou
Shinou
more options

I just downloaded the latest version of Firefox and immediately found it to be unstable; stopped responding 4 times within minutes of updating. Most of the time all I had to do was click Bookmarks and it would stop responding. Tried searching for help on here and tried a few things including clearing my cache, removing cookies and setting it clear history when it closes... etc

Now Firefox is completely unusable. Sometimes it won't start at all and when it does startup it immediately stops responding altogether. I have to force it to close by ending the processes. I have tried opening FF in safe mode, resetting it, uninstalling it and going back to ver 28, restarting my laptop... nothing works. Am assuming this is because it remembers my settings each time. I don't want to lose my bookmarks and extensions etc. so don't delete them along with uninstalling FF.

What can I do to fix this?

I just downloaded the latest version of Firefox and immediately found it to be unstable; stopped responding 4 times within minutes of updating. Most of the time all I had to do was click Bookmarks and it would stop responding. Tried searching for help on here and tried a few things including clearing my cache, removing cookies and setting it clear history when it closes... etc Now Firefox is completely unusable. Sometimes it won't start at all and when it does startup it immediately stops responding altogether. I have to force it to close by ending the processes. I have tried opening FF in safe mode, resetting it, uninstalling it and going back to ver 28, restarting my laptop... nothing works. Am assuming this is because it remembers my settings each time. I don't want to lose my bookmarks and extensions etc. so don't delete them along with uninstalling FF. What can I do to fix this?

Soluție aleasă

Think I might've found a solution.

AppData/Roaming/Mozilla/Firefox/Profiles - went into the profile I currently use (left the default one alone) and removed the following: cookies.sqlite, cookies.sqlite-shm and cookies.sqlire-wal.

Then Firefox started normally and would respond, allowing me to return settings to what they were i.e deselecting 'Clear history when Firefox closes' which I've read is buggy in ver 29.

Firefox is now working normally and so far hasn't crashed.

Citește acest răspuns în context 👍 0

Toate răspunsurile (1)

Shinou
Shinou Deținătorul întrebării
more options

Soluție aleasă

Think I might've found a solution.

AppData/Roaming/Mozilla/Firefox/Profiles - went into the profile I currently use (left the default one alone) and removed the following: cookies.sqlite, cookies.sqlite-shm and cookies.sqlire-wal.

Then Firefox started normally and would respond, allowing me to return settings to what they were i.e deselecting 'Clear history when Firefox closes' which I've read is buggy in ver 29.

Firefox is now working normally and so far hasn't crashed.

Modificat în de Shinou