This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Caută ajutor

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Află mai multe

Acest fir de discuție a fost arhivat. Adresează o întrebare nouă dacă ai nevoie de ajutor.

Firefox crashes

  • 4 răspunsuri
  • 5 au această problemă
  • 13 vizualizări
  • Ultimul răspuns de FredMcD

more options

My Toshiba Laptop crashed and when it repaired I was not able to access Mozilla Firefox e mail. I get an error box with the message "Couldnt load XPCOM". I am unable to remove Mozilla Firefox to reload. I can access my email thru AT&T Yahoo.

My Toshiba Laptop crashed and when it repaired I was not able to access Mozilla Firefox e mail. I get an error box with the message "Couldnt load XPCOM". I am unable to remove Mozilla Firefox to reload. I can access my email thru AT&T Yahoo.

Soluție aleasă


edit: fixed firefox number and added Version word, you need to check your clipboard as you also had changed installer to version

Citește acest răspuns în context 👍 2

Toate răspunsurile (4)

more options

Soluție aleasă


edit: fixed firefox number and added Version word, you need to check your clipboard as you also had changed installer to version

Modificat în de James

more options

What security (anti-virus) software do you have?

more options

Avast security software

more options

As a test, disable Avast for a bit. Also, open Avast options an tell it to leave the browsers alone.