This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Caută ajutor

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Află mai multe

History is fine, passwords are fine, but bookmarks are all gone

  • Niciun răspuns
  • 0 au această problemă
more options

Hello, and apologies in advance if I am missing something that would easily solve this problem. The other day, I was trying to open Firefox like normal and noticed my 100+ tabs were all gone. It was tough since I needed many of those for work and academic purposes, and couldn't seem to recover the window properly without having to manually click through history to get every tab back. I worked on getting these back for about an hour, and couldnt get every tab back in its entirety, unfortunately. I looked through these forums and Reddit for solutions and kept seeing that a fresh reinstall could help, so I did so. I kept getting a message saying that I had an "old version", so maybe I accidentally got an old version. I couldn't avoid the error, so I did an uninstall via Window's uninstall panel in settings. When I opened the new install of Firefox back up, all of my bookmarks are completely gone, all 11,000+ of them, in fact. Again, a lot of these are needed for future work purposes, so it's a bit frustrating that its all just kinda...gone. I tried finding backups, but the latest ones are from the reinstall, 9/13/24. I can't find a profile either that has the previous bookmarks, which is worrisome. I tried logging into Firefox on my phone- same deal. However, my history is intact, as well as all of my saved autofill passwords. I can't find old profiles from that old install (that I assume were deleted with that uninstall. Probably should have been more careful before that, since I got the impression sync would work, lol) that aren't before 9/13. I tried syncing in settings, logging in and out of my sync profile that I've had since I first got Firefox on my computer. Is there anything I can do about this? How come the bookmarks are all gone, yet the rest is just fine?

Hello, and apologies in advance if I am missing something that would easily solve this problem. The other day, I was trying to open Firefox like normal and noticed my 100+ tabs were all gone. It was tough since I needed many of those for work and academic purposes, and couldn't seem to recover the window properly without having to manually click through history to get every tab back. I worked on getting these back for about an hour, and couldnt get every tab back in its entirety, unfortunately. I looked through these forums and Reddit for solutions and kept seeing that a fresh reinstall could help, so I did so. I kept getting a message saying that I had an "old version", so maybe I accidentally got an old version. I couldn't avoid the error, so I did an uninstall via Window's uninstall panel in settings. When I opened the new install of Firefox back up, all of my bookmarks are completely gone, all 11,000+ of them, in fact. Again, a lot of these are needed for future work purposes, so it's a bit frustrating that its all just kinda...gone. I tried finding backups, but the latest ones are from the reinstall, 9/13/24. I can't find a profile either that has the previous bookmarks, which is worrisome. I tried logging into Firefox on my phone- same deal. However, my history is intact, as well as all of my saved autofill passwords. I can't find old profiles from that old install (that I assume were deleted with that uninstall. Probably should have been more careful before that, since I got the impression sync would work, lol) that aren't before 9/13. I tried syncing in settings, logging in and out of my sync profile that I've had since I first got Firefox on my computer. Is there anything I can do about this? How come the bookmarks are all gone, yet the rest is just fine?
Capturi de ecran atașate

You must log in to your account to reply to posts. Please start a new question, if you do not have an account yet.