This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Caută ajutor

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Află mai multe

Acest fir de discuție a fost arhivat. Adresează o întrebare nouă dacă ai nevoie de ajutor.

YouTube doesn't load videos over WiFi, OR my mobile data plan

  • 4 răspunsuri
  • 9 au această problemă
  • 1 vizualizare
  • Ultimul răspuns de silent_bob_2002

silent_bob_2002
silent_bob_2002
more options

Galaxy Note 3. Firefox is up to date. Real Player isn't installed.

YouTube won't play videos. Alls I get when I click on the play button, is a black screen.

I attempted to update flash, but Adobe says that Flash is not available for my Android device.?

When searching for 'flash' or 'flash player' via Mozilla Add-ons, there are no results.

How to fix? Thanks

Galaxy Note 3. Firefox is up to date. Real Player isn't installed. YouTube won't play videos. Alls I get when I click on the play button, is a black screen. I attempted to update flash, but Adobe says that Flash is not available for my Android device.? When searching for 'flash' or 'flash player' via Mozilla Add-ons, there are no results. How to fix? Thanks

Modificat în de silent_bob_2002

Soluție aleasă

YouTube videos should open the YouTube app, if you are talking about youtube.com

Citește acest răspuns în context 👍 2

Toate răspunsurile (4)

mattlem
mattlem
more options

Hello silent_bob_2002,

Thanks for posting your problem to the Mozilla Forums.

Your problem is in regards to YouTube videos not loading using Firefox Android. You have not told me if you receive any error messages, or if there is still sound that plays without video.

Can you please follow this link https://www.youtube.com/html5 and enable YouTube HTML5 Beta and try and watch a video again to see if this solves your issue.

If this doesn't help, please post back and I can attempt to assist you further.

Mattlem

silent_bob_2002
silent_bob_2002 Deținătorul întrebării
more options

No sound plays. No error messages either. Just a black screen once I hit the play button.

Update: The videos play fine if I load the desktop version of YouTube .

Modificat în de silent_bob_2002

Kevin
Kevin
  • Moderator
more options

Soluție aleasă

YouTube videos should open the YouTube app, if you are talking about youtube.com

silent_bob_2002
silent_bob_2002 Deținătorul întrebării
more options

Ah, that makes sense. . I disabled the YouTube app when I got the phone. That also explains why the desktop version works fine. YouTube seems to have saved the setting to load the desktop view by default, so all is well here. Thank you for your comments.