Этот сайт имеет ограниченную функциональность, пока мы проводим техническое обслуживание для улучшения его работы. Если какая-либо статья не решила вашу проблему и вы хотите задать вопрос, наше сообщество поддержки ждёт вас: @FirefoxSupport в Твиттере и /r/firefox на Reddit.

Avatar for Username

Поиск в Поддержке

Избегайте мошенников, выдающих себя за службу поддержки. Мы никогда не попросим вас позвонить, отправить текстовое сообщение или поделиться личной информацией. Сообщайте о подозрительной активности, используя функцию «Пожаловаться».

Подробнее

Эта тема была архивирована. Если вам нужна помощь, задайте новый вопрос.

hangs....must bring another window up to recover

  • 2 ответа
  • 1 имеет эту проблему
  • 5 просмотров
  • Последний ответ от RicPic

RicPic
RicPic
more options

1. Firefox 57-58.01 occasionally hangs on Windows 10 2017 Surface Pro (I5/256gb) 2. As soon as I wake up another window and return to Firefox previous unresponsive clicks were acted upon and Firefox resumes normal operation

This happens routinely. This could very well be a windows touch issue however I am not experiencing this with other apps. My professional experience suggests this is indeed a Firefox issue but then again I could be wrong.

Lastly I have done a multitude of workarounds (e.g. refresh, hardware acceleration and so on) none of which eliminates the issue. I thought I bring this up to see if others have experienced the same issue. Thanks

1. Firefox 57-58.01 occasionally hangs on Windows 10 2017 Surface Pro (I5/256gb) 2. As soon as I wake up another window and return to Firefox previous unresponsive clicks were acted upon and Firefox resumes normal operation This happens routinely. This could very well be a windows touch issue however I am not experiencing this with other apps. My professional experience suggests this is indeed a Firefox issue but then again I could be wrong. Lastly I have done a multitude of workarounds (e.g. refresh, hardware acceleration and so on) none of which eliminates the issue. I thought I bring this up to see if others have experienced the same issue. Thanks

Все ответы (2)

FredMcD
FredMcD
more options

Start Firefox in Safe Mode {web link} by holding down the <Shift> (Mac=Options) key, and then starting Firefox.

A small dialog should appear. Click Start In Safe Mode (not Refresh). Is the problem still there?

https://support.mozilla.org/en-US/kb/firefox-slow-how-make-it-faster

https://support.mozilla.org/en-US/kb/firefox-uses-too-many-cpu-resources-how-fix

https://support.mozilla.org/en-US/kb/firefox-uses-too-much-memory-ram

https://support.mozilla.org/en-US/kb/firefox-hangs-or-not-responding

RicPic
RicPic Задавший вопрос
more options

Thanks for your prompt reply. I have tried most of these including a Firefox refresh.

Honestly I was just wondering if any other folks have experienced the exact same thing.

The workaround is simple enough (force Firefox to regain focus) but it seems that Firefox has lost focus when it shouldn't. Again this very well could be a Windows 10 issue.

Thanks again.