Firefox will not open, I am getting a crash message when I try to open through Run on windows start up menu, then it will not transmit the error to firefox
When I go through the Run option on Start, it just says Firefox has had a problem and has crashed, we will try to restore your tabs and windows when it restarts. I click on "restart firefox" and then it opens up another window with the exact same message. Also, I cannot remove firefox through the add/remove programs option on windows. I click on remove and nothing happens.
Все ответы (1)
You can try reinstalling Firefox. You can get the latest version for free, as always, at getfirefox.com. Just install it over your current install. No data will be lost.
If that doesn't help, it's possible that you are having a problem with some Firefox add-on that is hindering your Firefox's normal behavior. Have you tried disabling all add-ons (just to check), to see if Firefox goes back to normal?
Whenever you have a problem with Firefox, whatever it is, you should make sure it's not caused by one (or more than one) of your installed add-ons, be it an extension, a theme or a plugin. To do that easily and cleanly, run Firefox in safe mode (don't forget to select Disable all add-ons when you start safe mode). If the problem disappears, you know it's from an add-on. Disable them all in normal mode, and enable them one at a time until you find the source of the problem. See this article for information about troubleshooting extensions and themes and this one for plugins.
If you need support for one of your add-ons, you'll have to contact its author.
If the problem does not disappear when all add-ons are disabled, please tell me, so we can work from there. Please have no fear of following my instructions to the line, as all can be easily undone.