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Says 'downloading 1 of 21' then says 'no message to download' Help

  • 4 replies
  • 3 have this problem
  • 1 view
  • Last reply by Jimmyfh

Jimmyfh
Jimmyfh
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Just happened suddenly last week out of the blue.

Just happened suddenly last week out of the blue.

Chosen solution

Another idea: Maybe there is an email on the server causing a log jam. Maybe it was in the Inbox, but got moved to 'spam' and this is causing an issue.

Log on to webmail account using a browser. Empty the 'Spam' folder.

In Thunderbird click on 'Get Messages' If still no joy, then make a note of the last email you successfully downloaded. Log on to webmail account using a browser. Look for the oldest not yet downloaded email in Inbox and move it another folder.

then retry: In Thunderbird click on 'Get Messages'

Report back on results.

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All Replies (4)

Matt
Matt
  • Moderator
  • Top 10 Contributor
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That sort of error is usually caused by anti virus email scanning.... try disabling it and see how you go.

Jimmyfh
Jimmyfh Question owner
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Thanks for the suggestion. I disabled the scanning but it didn't help. Maybe I should try backing up and then reinstalling?

Toad-Hall
Toad-Hall
  • Top 10 Contributor
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Chosen Solution

Another idea: Maybe there is an email on the server causing a log jam. Maybe it was in the Inbox, but got moved to 'spam' and this is causing an issue.

Log on to webmail account using a browser. Empty the 'Spam' folder.

In Thunderbird click on 'Get Messages' If still no joy, then make a note of the last email you successfully downloaded. Log on to webmail account using a browser. Look for the oldest not yet downloaded email in Inbox and move it another folder.

then retry: In Thunderbird click on 'Get Messages'

Report back on results.

Jimmyfh
Jimmyfh Question owner
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You're a gem! It was a spam email sitting in my server's inbox which I deleted & hey presto - download time. Many thanks. The virtual beers are on me.