This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Thunderbird displaying HTML instead of email contents.

  • 1 reply
  • 1 has this problem
  • 8 views
  • Last reply by filbert

more options

Thunderbird is displaying some emails incorrectly. In some cases I see a screenful of HTML code and not the message. A message list will show empty headers. In other cases, I get the wrong content to a message.

This happens on three different PC's - two Macs and one Windows PC. The Macs are running TB 68 and the PC is on 78. I have deleted the profile and created a new one on each system and the problem still persists.

Airmail on the Mac and webmail do not have any problems with the same messages.

Thunderbird is displaying some emails incorrectly. In some cases I see a screenful of HTML code and not the message. A message list will show empty headers. In other cases, I get the wrong content to a message. This happens on three different PC's - two Macs and one Windows PC. The Macs are running TB 68 and the PC is on 78. I have deleted the profile and created a new one on each system and the problem still persists. Airmail on the Mac and webmail do not have any problems with the same messages.
Attached screenshots

All Replies (1)

more options

Bump.... Has no one any thoughts on this? How do I get some support? It's getting worse with two new emails today (on different accounts) having the problem.