This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

estensione keepa

  • 6 replies
  • 0 have this problem
  • 1 view
  • Last reply by next

carlo.sorosina
carlo.sorosina
more options

non riesco più ad utilizzare l'estensione keepa:

Oh no! Initialization Failed

Checking your connection to Keepa:  OK! Checking WebSocket connectivity:  Failed with status 1006 Connection headers: No proxy issue identified.


Please check if there is an update available for your browser. It is possible that your connection to Keepa is interrupted by browser extensions, proxys or firewalls you or your company use. You can try to use a private/incognito browser session, use another browser or your mobile device to verify if that is the case. Certain anti-virus software (like Kaspersky, avast!, NOD32) features (usually called something like "web security") can prevent Keepa from working as well - try disabling them to see if that is the case.

If the error persists, please open your browser console (F12 > Console) to look for any 'WebSocket' errors logged and send us a snapshot of them to info@keepa.com.


Your browser's user agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:109.0) Gecko/20100101 Firefox/116.0

non riesco più ad utilizzare l'estensione keepa: Oh no! Initialization Failed Checking your connection to Keepa:  OK! Checking WebSocket connectivity:  Failed with status 1006 Connection headers: No proxy issue identified. Please check if there is an update available for your browser. It is possible that your connection to Keepa is interrupted by browser extensions, proxys or firewalls you or your company use. You can try to use a private/incognito browser session, use another browser or your mobile device to verify if that is the case. Certain anti-virus software (like Kaspersky, avast!, NOD32) features (usually called something like "web security") can prevent Keepa from working as well - try disabling them to see if that is the case. If the error persists, please open your browser console (F12 > Console) to look for any 'WebSocket' errors logged and send us a snapshot of them to info@keepa.com. Your browser's user agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:109.0) Gecko/20100101 Firefox/116.0

All Replies (6)

next
next
  • Moderator
  • Top 10 Contributor
more options

Hai seguito i suggerimenti del messaggio che hai riportato?

carlo.sorosina
carlo.sorosina Question owner
more options

ho aperto la console con f12 ma poi non ho capito cosa devo fare

carlo.sorosina
carlo.sorosina Question owner
more options

esce scritto: Firefox non può stabilire una connessione con il server wss://push.keepa.com/apps/cloud/?app=keepaWebsite&version=2.0.

next
next
  • Moderator
  • Top 10 Contributor
more options

Mi riferivo più che altro alla parte dell'antivirus. Se non contiene info personali, puoi postare uno screenshot della console?

carlo.sorosina
carlo.sorosina Question owner
more options

installandolo su edge funziona tutto regolarmente.

next
next
  • Moderator
  • Top 10 Contributor
more options

Prova a creare un nuovo profilo ed a installare l'estensione in questo profilo -> https://support.mozilla.org/it/kb/Gestione%20dei%20profili#w_creare-un-profilo

in modo da capire se è un problema generale o di configurazione del tuo profilo attuale. Non hai però risposto alla domanda sull'antivirus. Ne hai uno installato? quale? ha le funzioni a cui si accenna nel messaggio di errore?