This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Firefox crashes

  • 6 replies
  • 72 have this problem
  • 6 views
  • Last reply by ashershe

ashershe
ashershe
more options

OS W2k Pro, FF 11.0. Multiple web site crashes, with no reports issued per FF. Tried Changing Profile; Starting in FF Safe Mode; Disabling PlugIns; without stopping crashes. 

%APPDATA%\Mozilla\Firefox\Crash Reports\LastCrash is 1388173986.

Please decipher.

OS W2k Pro, FF 11.0. Multiple web site crashes, with no reports issued per FF. Tried Changing Profile; Starting in FF Safe Mode; Disabling PlugIns; without stopping crashes. %APPDATA%\Mozilla\Firefox\Crash Reports\LastCrash is 1388173986. Please decipher.

All Replies (6)

user633449
user633449
more options

Please download Firefox 12, it's the latest version that will run on your computer. Then see if you still crash

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

See also Firefox 13+ in Windows 2000:

ashershe
ashershe Question owner
more options

Installed V 12.0 and will test for awhile.

ashershe
ashershe Question owner
more options

Any thoughts on what this crash ID is about: "%APPDATA%\Mozilla\Firefox\Crash Reports\LastCrash is 1388173986"?

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

1388173986 (Fri, 27 Dec 2013 19:53:06 GMT) is the time/date stamp when the crash occurred and doesn't give any helpful info about the crash.

If you have submitted crash reports then please post the IDs of one or more recent crash reports that have a "bp-" prefix:

  • bp-xxxxxxxx-xxxx-xxxx-xxxx-xxxxxxxxxxxx

You can find the IDs of the submitted crash reports on the about:crashes page.

  • You can open the about:crashes page via the location bar, like you open a website, or open the crash reports page via "Help > Troubleshooting Information".

See:

ashershe
ashershe Question owner
more options

Thanks for your input. about:crashes says:"no reports submitted". This was typical of all crashes. However, so far no crashes since updating from V11.0 to V12.0. Keeping fingers crossed.