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Mozilla account, Password, save, reset

Need help with changing or resetting your Mozilla Account password? Whether you forgot your password or want to update it for security reasons, this guide will walk you through the steps to set up a new one.

Need help with changing or resetting your Mozilla Account password? Whether you forgot your password or want to update it for security reasons, this guide will walk you through the steps to set up a new one. __TOC__ =How to Change or Reset Your Mozilla account Password= Need help changing or resetting your Mozilla account password? Whether you’ve forgotten your password or want to update it for security reasons, this guide will walk you through the steps to set up a new one. =How do I change my Mozilla account password if I’m signed in to my account?= If you can sign into your Mozilla account, you can change your password by following these simple steps: #Go to [https://accounts.firefox.com/signin Mozilla Account Sign in]. #;[[Image:Sign in MA|width=350]] #Sign in with your current password. #In the '''Security''' section, next to '''Password''', click on {button Change}. #;[[Image:CHANGE PASSWORD]] #Enter your old password, then your new password. #Click {button Save} to complete the change. #;[[Image:SAVE button|width=350]] =Where can I reset my password if I can’t sign in to my account?= If you can't sign into your account, you can reset your password by following these steps: #Go to [https://accounts.firefox.com/signin Mozilla Account Sign in]. #;[[Image:Sign in MA|width=350]] #Click on '''Forgot password?''' and follow the prompts. #;[[Image:Forgot password|width=350]] {note}'''Note for Sync users: ''' Resetting your password will erase the encrypted data (like bookmarks and logins) on Mozilla's servers if you don’t have an Account Recovery Key. But don't worry, the data stored on your device won't be affected.{/note} =I need to reset my Mozilla account password, but I have synced passwords/bookmarks/etc...= You can use your account recovery key to complete your password reset and preserve your encrypted data in case you forget your password. ==What is the difference between Browser data and Encrypted data?== ===Browser Data=== This data is stored on your computer or device. It includes things like your browsing history, passwords, bookmarks, and settings. As long as you still have access to the device and haven't erased the data, it will remain available. ===Encrypted Data=== When you use Firefox’s sync feature, your data is stored on Mozilla's secure servers and encrypted for protection. This encrypted data can be accessed from any Firefox browser that device you sign into (on Desktop or Mobile) with your Mozilla account. ==What happens to my Browser data and Encrypted data when I reset my password?== If you previously enabled an account recovery key and you use it to reset your password, you will retain access to your encrypted data on Mozilla servers. However, if you forget your password and reset it without using an account recovery key, your encrypted data will be erased for security reasons. Your existing Browser data remains unaffected and can be used to replace your Encrypted data after you’ve reset your account password. Resetting your password does not affect your subscriptions or payment information, as that information is stored separately. ==Reset your password with your account recovery key== If you forgot your password, follow these steps to reset it: {note}'''Note:''' This will also reset your account recovery key.{/note} #Go to the [https://accounts.firefox.com/reset_password Mozilla Account password reset page]. (or click on ''"Forgot password?”'' from the signin page). #Enter your email address. #;[[Image:Reset password|width=350]] #You will receive an 8-digit confirmation code via email. See [[I'm having problems confirming my Mozilla account]] for help confirming your account. #Enter the confirmation code and click {button Continue}. #;[[Image:8 digit code|width=350]] #Enter your account recovery key. #;[[Image:Recovery key|width=350]] #Create a new password. #;[[Image:new password|width=350]] #After resetting your password, a new account recovery key will be generated for you.. '''Recovery keys expire after every use so it’s important to replace the previous one you had saved.''' ;[[Image:new key|width=350]] ==Reset your password without your account recovery key== To perform this password reset without a recovery key, it’s best to reset the Mozilla account from the same device where you last logged in and backed up your data. This allows Firefox to retrieve your browser data, which is necessary for the recovery process. #Go to the [https://accounts.firefox.com/reset_password Mozilla Account password reset page] (or click on ''“Forgot password?”'' from the signin page). #Enter your email address. #;[[Image:Reset password|width=350]] #Click on "Forgot your password?" #An 8-digit confirmation code will be emailed to you. See [[I'm having problems confirming my Mozilla account]] for help confirming your account. #Enter the confirmation code and click {button Continue}. #;[[Image:8 digit code|width=350]] #If you have [https://support.mozilla.org/kb/secure-firefox-account-two-step-authentication Two Factor Authentication] (2FA) enabled, you will be asked to enter the code from your application at this time. #;[[Image:2fa code|width=350]] #Create a new password. {warning}Warning: If you are a Sync user and likely to have data stored on Mozilla’s servers, a warning will appear informing you that your encrypted browser data may be deleted. This applies only to data stored on the servers and will not affect the data stored locally on your device.{/warning} '''For Users with a Recovery Key Configured:''' If you have a recovery key but clicked "Can't find your recovery key?", you will see a slightly different message regarding data recovery. In this case, you will be prompted with a screen guiding you to retrieve your recovery key or continue without it. '''For users with a recovery key who clicked "Can't find your recovery key?": ''' ;[[Image:can't find recovery key|width=350]] '''For users without a recovery key:''' ;[[Image:users without recovery key|width=350]] ==How do I restore my passwords, bookmarks, and settings once I’ve reset my Mozilla account password?== If you’re using the same device, your data is already safe! Just sign into Firefox with your new password and click '''Sync now''' in the Firefox menu. If you are moving to a new device or if you are using a version of Firefox that no longer supports sync, you can transfer your data via the Firefox [https://support.mozilla.org/en-US/kb/switching-devices backup assistant]. ===Using the Same Device:=== If you’re using the same device, your data is already safe! #Sign into Firefox with your new password. #Click '''Sync now''' in the Firefox menu. ===Using a New Device:=== #Sign in with your new password on your original device first. #Click '''Sync now''' in the Firefox menu. #Sign in with your new password on the new device and sync. ===If you are moving to a new device or using a version of Firefox that no longer supports sync:=== If you are moving to a new device or using a version of Firefox that no longer supports sync, you can transfer your browser data via the Firefox [https://support.mozilla.org/en-US/kb/switching-devices backup assistant] as long as you still have your original device. ===If you don't have your original device or the data was erased:=== Regrettably, if your original device is unavailable or the data was erased during a crash or wipe, there is no way to restore your passwords, bookmarks, etc… =I need to reset my Mozilla account password but I don’t have passwords, bookmarks, or settings to restore= If you just need to reset your password reset but don’t have any browser data to restore (passwords,bookmarks, or settings) you can reset your password by following these steps: ==Reset your password== #Go to the [https://accounts.firefox.com/reset_password Mozilla Account password reset page] (or click on ''“Forgot password?”'' from the signin page). #Enter your email address. #;[[Image:Reset password|width=350]] #Click on Forgot password? #An 8-digit confirmation code will be emailed to you.See [[I'm having problems confirming my Mozilla account]] for help confirming your account. #;[[Image:8 digit code|width=350]] #Enter the confirmation code from the email and click Continue. #If you have [https://support.mozilla.org/kb/secure-firefox-account-two-step-authentication Two Factor Authentication ](2FA) enabled, you will be asked to enter the code from your application at this time. #;[[Image:2fa code|width=350]] #Follow the on-screen instructions to create a new password. #;[[Image:new password|width=350]] #After signing in with your new password, you’ll need to sign in again on all of your devices. {note}'''Note for Sync users:''' We recommend creating an Account Recovery Key. This allows you to securely restore your information (such as passwords, bookmarks, and settings) in the event you forget your password again. This does not include subscription related information, as that is stored separately. {/note} =Related content= *[[I've lost my Firefox Sync account information - What to do]] *[[I'm having problems confirming my Mozilla account]] *[[Back up and transfer your Firefox data to a new device]]