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i lost my bookmark and history

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baniilham123
baniilham123
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Please, i lost all ky bookmark and my history. Last time when i change my phone i just login andnit was work fine all my bookmark and history is there. And now i change my phone again. I login in and then it all disappear. Can someone help me ? I already sync it with the same account but the bookmark and history isn't there. It's very important to me due my job :'(

Please, i lost all ky bookmark and my history. Last time when i change my phone i just login andnit was work fine all my bookmark and history is there. And now i change my phone again. I login in and then it all disappear. Can someone help me ? I already sync it with the same account but the bookmark and history isn't there. It's very important to me due my job :'(

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Paul
Paul
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Hi

Thank you for your question about the Firefox Sync service.

It appears from your question, that you are using Firefox Sync as a back up service. This is not what Sync is designed to do. The Firefox Sync service takes a copy of the data you wish to include and transfers it to a second device (typically a mobile device such as a tablet or a telephone) running a copy of Firefox. The storage in between all attached devices is both temporary and fragile and is not stable enough to be (and is not designed as) a reliable backup service.

If you have a copy of your Firefox profile for desktop Firefox, you may be able to recover your bookmarks and other data. Please have a read of this article.

If you have a copy of your data on a mobile version of Firefox, please follow these instructions to connect it to Firefox Sync to copy your data.