Ky sajt do të funksionojë me kufizime, teksa bëjmë mirëmbajtjen e tij për të përmirësuar punën tuaj. Nëse një artikull nuk e zgjidh problemin tuaj dhe dëshironi të bëni një pyetje, kemi bashkësinë tonë të asistencës, e gatshme për t’ju ndihmuar, te @FirefoxSupport në Twitter dhe/r/firefox në Reddit.

Avatar for Username

Kërkoni te Asistenca

Shmangni karremëzime gjoja asistence. S’do t’ju kërkojmë kurrë të bëni një thirrje apo të dërgoni tekst te një numër telefoni, apo të na jepni të dhëna personale. Ju lutemi, raportoni veprimtari të dyshimtë duke përdorur mundësinë “Raportoni Abuzim”.

Mësoni Më Tepër

Kjo rrjedhë është arkivuar. Ju lutemi, bëni një pyetje të re, nëse keni nevojë për ndihmë.

I keep getting this error message "Your operating system does not support the 64-bit version of Silverlight" even though I have a 64 bit system?

  • 6 përgjigje
  • 8 e kanë hasur këtë problem
  • 1 parje
  • Përgjigjja më e re nga Tax Filer

PJPNovice
PJPNovice
more options

Netflix requires Microsoft Silverlight plug in to view their videos. Every time I try to load it I get the following error message...Your operating system does not support the 64-bit version of Silverlight. I have a 64bit system with Windows Vista Home Premium. Firefox 33.0 is installed. Any suggestions?

Netflix requires Microsoft Silverlight plug in to view their videos. Every time I try to load it I get the following error message...Your operating system does not support the 64-bit version of Silverlight. I have a 64bit system with Windows Vista Home Premium. Firefox 33.0 is installed. Any suggestions?

Krejt Përgjigjet (6)

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

You would still need a 32 bit Silverlight version because Firefox is a 32 bit application on Windows.

Ndryshuar nga cor-el

James
James
  • Top 25 Contributor
  • Moderator
more options

Your User Agent: Mozilla/5.0 (Windows NT 6.0; WOW64; rv:33.0) Gecko/20100101 Firefox/33.0

As said Firefox for Windows from mozilla.org is a 32-bit application. The WOW64 in UA means it is a 32-bit application on 64-bit Windows.


Before you ask if there will be a Win64 version of Firefox. If all goes well the first phase of having Win64 for Release may be as early as Firefox 37.0 https://wiki.mozilla.org/Firefox/win64

PJPNovice
PJPNovice I zoti i pyetjes
more options

So how do I get a 32 bit version? The Silverlight site has one download available. They claim it will determine which version your computer supports but I continue to get the same message regarding 62 bit. All the blogs I read say that you might have to uninstall all previous versions but I search and don't find any. Any ideas?

PJPNovice
PJPNovice I zoti i pyetjes
more options

So is there a 32 bit version of Silverlight? All download sites imply they will determine which version your system needs....thus I continue to get the same error message. Blogs seem to suggest I need to delete all previous versions of silverlight but I can't see that I have any to uninstall. Thanks.

Tax Filer
Tax Filer
more options

PJPNovice said

Netflix requires Microsoft Silverlight plug in to view their videos. Every time I try to load it I get the following error message...Your operating system does not support the 64-bit version of Silverlight. I have a 64bit system with Windows Vista Home Premium. Firefox 33.0 is installed. Any suggestions?
Tax Filer
Tax Filer
more options

I spent three days googling this problem and looking here. Lucky for me I have access to a 32 bit computer running Win 7. I downloaded Silverlight there and copied the file to my 64 bit machine. Installed like a dream! PS Exploder and Chrome seem to have the same problem...