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My pc running on Win 8.1. The system requested to scan the hardrive (c). After this was completed all files in the sent folder had gone. Help !

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mikeandsylvia
mikeandsylvia
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Have been running on a Dell PC (Win 8.1) for the past year or so. So far have had no issues with Thunderbird (latest release) until today (4/4/2015). For some unknown reason my PC "action center" suggested that I should scan the "C" drive for potential problems. It should be noted that I was unaware of any system problems prior to this message and I have no idea what the potential problems were. So, as a rooky with computers I followed the rules and scanned the drive as suggested.

The scan took about 20 minutes to complete followed by a normal start-up. All was well, except when I opened up Thunderbird Email, I observed that all files/messages (an estimated 1000) in the sent folder had been removed. All other folders within TB Email appear to be normal and I can send new Emails and receive same OK.

A test Email worked fine with the sent file/message going to the sent folder.

Is there anyway in which to recover the lost sent files/messages and why would the scanning of the "C" drive create this problem?

Please provide the procedures to recover same at your earliest.

Regards,

mikeandsylvia

Have been running on a Dell PC (Win 8.1) for the past year or so. So far have had no issues with Thunderbird (latest release) until today (4/4/2015). For some unknown reason my PC "action center" suggested that I should scan the "C" drive for potential problems. It should be noted that I was unaware of any system problems prior to this message and I have no idea what the potential problems were. So, as a rooky with computers I followed the rules and scanned the drive as suggested. The scan took about 20 minutes to complete followed by a normal start-up. All was well, except when I opened up Thunderbird Email, I observed that all files/messages (an estimated 1000) in the sent folder had been removed. All other folders within TB Email appear to be normal and I can send new Emails and receive same OK. A test Email worked fine with the sent file/message going to the sent folder. Is there anyway in which to recover the lost sent files/messages and why would the scanning of the "C" drive create this problem? Please provide the procedures to recover same at your earliest. Regards, mikeandsylvia

Zgjidhje e zgjedhur

You would have to ask Microsoft what their software did, it is not something that can be guessed at, a local technician perhaps could look and advise you. But anything we suggest here is conjecture and guesses.

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christ1
christ1
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Did the scan repair anything? Possibly the file system had a problem which got corrected by the scan, and unfortunately the problem did affect your Sent folder. Do you have a backup of your Thunderbird profile you can restore? You may also take a look at this article. http://kb.mozillazine.org/Disappearing_mail

mikeandsylvia
mikeandsylvia I zoti i pyetjes
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christ1,

I appreciate your input.

The Hardrive scan did not repair anything that I know of. I believe you are right in saying whatever it was wiped out the sent folder in Thunderbird.

I am now using "mozbackup" at the end of every day. I also use "Acronis True Image" as a full system back-up.

I would still like to know how and why I lost the sent folder from my Email system.

Regards,

mikeandsylvia

Matt
Matt
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Zgjidhja e Zgjedhur

You would have to ask Microsoft what their software did, it is not something that can be guessed at, a local technician perhaps could look and advise you. But anything we suggest here is conjecture and guesses.