Join the AMA (Ask Me Anything) with the Firefox leadership team to celebrate Firefox 20th anniversary and discuss Firefox’s future on Mozilla Connect. Mark your calendar on Thursday, November 14, 18:00 - 20:00 UTC!

Ky sajt do të funksionojë me kufizime, teksa bëjmë mirëmbajtjen e tij për të përmirësuar punën tuaj. Nëse një artikull nuk e zgjidh problemin tuaj dhe dëshironi të bëni një pyetje, kemi bashkësinë tonë të asistencës, e gatshme për t’ju ndihmuar, te @FirefoxSupport në Twitter dhe/r/firefox në Reddit.

Kërkoni te Asistenca

Shmangni karremëzime gjoja asistence. S’do t’ju kërkojmë kurrë të bëni një thirrje apo të dërgoni tekst te një numër telefoni, apo të na jepni të dhëna personale. Ju lutemi, raportoni veprimtari të dyshimtë duke përdorur mundësinë “Raportoni Abuzim”.

Mësoni Më Tepër

Upgrade to Firefox ver. 132 failed - after reinstallation profile data is not retrieved

  • Pa përgjigje
  • 0 e kanë hasur këtë problem
more options

Hello,

I would like to ask if there is something that can be done to recover bookmarks/logins?

The story: 1. When opening new tab it says it needs restart for a new upgrade. 2. Then nothing happens. When trying opening firefox new window does not load, the process shows for a short time (few seconds) then disappears. When opening it from cmd there is no console log. 3. Then after reading internet, it said that reinstallation could help. I did that, i.e. installed new firefox installator and ran it. After opening, it was a brand new firefox, no bookmarks, login information loaded from existing profile. 4. Tried to recover profile information via sync, but to my unfortunate i reseted the password from mozilla account and login in new mozilla firefox thinking it would fech all the data from server and I could retrieve my history. Unfortunately after the fact I read that it would reset all stored information on that account. 5. Right now in Profiles folder I can see three entries, two of which have only parent.lock file and the other is this brand new profile. I assume/guess it was created during reinstallation.

When going to update history it shows "Install Failed" on Firefox 132 version.

Is this case totally lost and all data is unrecoverable or is there a chance to recover it? When reinstalling, does new installation create a new profile that is futher used or try to use one that was used by already installed Firefox? Has the local profile been overwritten when resetting account password?

I understand that I made few mistakes along the way, e.g. not backing up profiles when upgrade failed, but nevertheless I would like to ask if there is anything that can be done?


Thanks

Hello, I would like to ask if there is something that can be done to recover bookmarks/logins? The story: 1. When opening new tab it says it needs restart for a new upgrade. 2. Then nothing happens. When trying opening firefox new window does not load, the process shows for a short time (few seconds) then disappears. When opening it from cmd there is no console log. 3. Then after reading internet, it said that reinstallation could help. I did that, i.e. installed new firefox installator and ran it. After opening, it was a brand new firefox, no bookmarks, login information loaded from existing profile. 4. Tried to recover profile information via sync, but to my unfortunate i reseted the password from mozilla account and login in new mozilla firefox thinking it would fech all the data from server and I could retrieve my history. Unfortunately after the fact I read that it would reset all stored information on that account. 5. Right now in Profiles folder I can see three entries, two of which have only parent.lock file and the other is this brand new profile. I assume/guess it was created during reinstallation. When going to update history it shows "Install Failed" on Firefox 132 version. Is this case totally lost and all data is unrecoverable or is there a chance to recover it? When reinstalling, does new installation create a new profile that is futher used or try to use one that was used by already installed Firefox? Has the local profile been overwritten when resetting account password? I understand that I made few mistakes along the way, e.g. not backing up profiles when upgrade failed, but nevertheless I would like to ask if there is anything that can be done? Thanks

Duhet të bëni hyrjen te llogaria juaj që t’i përgjigjeni postimeve. Ju lutemi, filloni me një pyetje të re, nëse nuk keni ende një llogari.