Den här webbplatsen har begränsad funktionalitet medan vi utför underhåll för att förbättra din upplevelse. Om en artikel inte löser ditt problem och du vill ställa en fråga har vi vår gemenskap som väntar på att hjälpa dig på @FirefoxSupport på Twitter, /r/firefox på Reddit.

Sök i support

Akta dig för supportbedrägerier: Vi kommer aldrig att be dig att ringa eller skicka ett sms till ett telefonnummer eller dela personlig information. Rapportera misstänkt aktivitet med alternativet "Rapportera missbruk".

Läs mer

When I try to download this mod(I know the mod is safe), it freezes when the download is finished and says scanning for viruses, then when i go to the folder, i can't open or delete or do anything to the file, it just freezes. It has only done this when i

more options

When I try to download this mod(I know the mod is safe), it freezes when the download is finished and says scanning for viruses, then when i go to the folder, i can't open or delete or do anything to the file, it just freezes. It has only done this when i try to download this mod, but i know it can't be the mod because i have had this mod before. Other downloads work fine though, but when i have downloaded something like a mod(any, not just this one) to a game, it does this.

== After one of the last few updates, not too sure which one.

When I try to download this mod(I know the mod is safe), it freezes when the download is finished and says scanning for viruses, then when i go to the folder, i can't open or delete or do anything to the file, it just freezes. It has only done this when i try to download this mod, but i know it can't be the mod because i have had this mod before. Other downloads work fine though, but when i have downloaded something like a mod(any, not just this one) to a game, it does this. == After one of the last few updates, not too sure which one.

Alla svar (4)

more options

It's your anti-virus not working correctly while scanning. You can turn off the option to scan in Firefox's about:config by filtering for browser.download.manager.scanWhenDone and double-clicking that line to change the value to false

more options

Ok so that will make it work then?

more options
more options

Ok that didn't work. I tried to turn the scanning off, and it did turn off, but it still froze up.