This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Can’t download Firefox app on my iPad “Get” button is dimmed on iTunes. Help!

  • 1 jibu
  • 1 ana tatizo hili
  • 22 views
  • Last reply by OBW47

catlodgeguyette
catlodgeguyette
more options

Hi, I want to switch to Firefox browser and away from Safari and Google. When I try to download from the App Store, the “get” blue button is dimmed and won’t work. My iPad is an old Air, ME898LL/A, version 12.8.4 is running. Plenty of memory available, and it says it’s compatible. Is there a work around? Thank you!

Hi, I want to switch to Firefox browser and away from Safari and Google. When I try to download from the App Store, the “get” blue button is dimmed and won’t work. My iPad is an old Air, ME898LL/A, version 12.8.4 is running. Plenty of memory available, and it says it’s compatible. Is there a work around? Thank you!

All Replies (1)

OBW47
OBW47
more options

You don't mention if the button is dimmed for all apps or just FF. If the former, check these possibilities.

1. Make sure you're signed into your Apple ID 2. check the payment method on your Apple ID 3. check for restrictions in Settings > Screen Time > Content & Privacy Restrictions.

If none of these solve the issue, I suggest you post this question on the Apple Support page, as it may be more of an Apple issue that a Firefox issue.