This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Udated to 79.0.0 and lost all my emails

  • 4 majibu
  • 1 ana tatizo hili
  • 11 views
  • Last reply by sfhowes

Stumann666
Stumann666
more options

I just did an update to 78.9.0. I don't know what it was before, but the previous version wasn't more that a month old. I have lost all my emails. I know there in the "profile" folder, but Thunderbird is not recognizing them. If I downgrade to a previous version, will that restore things as they were? Or should I do a total System Restore to a previous date? I've attached a screenshot of what I have now. I've never seen that screen before with any other version. HELP!

I just did an update to 78.9.0. I don't know what it was before, but the previous version wasn't more that a month old. I have lost all my emails. I know there in the "profile" folder, but Thunderbird is not recognizing them. If I downgrade to a previous version, will that restore things as they were? Or should I do a total System Restore to a previous date? I've attached a screenshot of what I have now. I've never seen that screen before with any other version. HELP!
Attached screenshots

All Replies (4)

Stumann666
Stumann666 Mwenye swali
more options

Sorry, I put the wrong version in the title. It's 78.9.0. I updated from 68.12.1 When I look in Help/Troubleshooting Information and "open folder" next to profile folder, the correct profile is there. If I do a search '%appdata%\Thunderbird\Profiles\' it's there where it should be. I'm thinking this new version is not seeing it...?

Modified by Stumann666

sfhowes
sfhowes
  • Top 10 Contributor
more options

Try Help/Troubleshooting, about:profiles, and see if you can launch the other profile besides the one that is current and empty.

Stumann666
Stumann666 Mwenye swali
more options

There's only one and it is not empty. I can read emails in the 'Mail' sub-folder with Notepad. It's all there, but Thunderbird can't seem to connect with it.

sfhowes
sfhowes
  • Top 10 Contributor
more options

With TB closed, copy the mbox files (large files, no extension, named after folders) that you can read in Notepad, into Mail/Local Folders in the profile, then restart TB and look under Local Folders in the Folder Pane.