This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Firefox profile cache2 folder has unmovable and invisible files.

  • 1 jibu
  • 1 ana tatizo hili
  • 1 view
  • Last reply by cor-el

more options

I am helping someone with setting up their computer. They are on Windows 7. As part of that setup, I needed to shrink the C: partition so I could create a second partition. The C: drive is on a SATA connected SSD. After running a defragger to do that and consolidate the files to the lower half of the disk I found that there were some unmovable files very near the end of the disk that prevented the shrink. When I examined the files (via the defragger interface), they were in the Firefox profile in the Cache2 folder. But when I navigated to the profile, there was no cache2 folder.

I have run chkdsk and it fixed a few errors but the files were still unmovable and not visible in Explorer. I have enabled Hidden and System files. So how in the heck do I delete these files so I can shrink the partition?

I am helping someone with setting up their computer. They are on Windows 7. As part of that setup, I needed to shrink the C: partition so I could create a second partition. The C: drive is on a SATA connected SSD. After running a defragger to do that and consolidate the files to the lower half of the disk I found that there were some unmovable files very near the end of the disk that prevented the shrink. When I examined the files (via the defragger interface), they were in the Firefox profile in the Cache2 folder. But when I navigated to the profile, there was no cache2 folder. I have run chkdsk and it fixed a few errors but the files were still unmovable and not visible in Explorer. I have enabled Hidden and System files. So how in the heck do I delete these files so I can shrink the partition?

All Replies (1)

more options

What does the about:cache page say about the disk cache ?

You can also try the button on the about:profiles page to go to the secondary (local) location in "AppData\Local".

Is there only one profile present if you go up one level ?

  • C:\Users\<user>\AppData\Local\Mozilla\Firefox\Profiles\