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Extension removal

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When I start up Mozilla, my browser reads, "https://hp-search.com/?path=firefox/newtab&u=9dc0c90355bb6762&subid=11119&channel=default".

I've gone to "Add-on and themes"/"Extensions" and under "Enabled" I don't see anything related the "hp-search" extension. I've also gone to "Control Panel" / "Programs" / "Uninstall Programs" and the only HP related software on my computer is for a printer. Finally, I've gone to "Settings"/ "Programs" / "Installed Apps" (and also "Default Apps") and seen no reference to HP (again with the exception to my HP printer).

Any help on the above would be GREATLY appreciated. Thanks in advance for all your help. Jim.

When I start up Mozilla, my browser reads, "https://hp-search.com/?path=firefox/newtab&u=9dc0c90355bb6762&subid=11119&channel=default". I've gone to "Add-on and themes"/"Extensions" and under "Enabled" I don't see anything related the "hp-search" extension. I've also gone to "Control Panel" / "Programs" / "Uninstall Programs" and the only HP related software on my computer is for a printer. Finally, I've gone to "Settings"/ "Programs" / "Installed Apps" (and also "Default Apps") and seen no reference to HP (again with the exception to my HP printer). Any help on the above would be GREATLY appreciated. Thanks in advance for all your help. Jim.
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