This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

junk filters vs message filters

  • 1 பதிலளி
  • 0 இந்த பிரச்னைகள் உள்ளது
  • 2 views
  • Last reply by david

mozilla507
mozilla507
more options

I have a message filter for a particular email address. It has two steps 1) move to trash, 2 stop filter execution.

I am finding some of these messages in the junk folder. I have tried both before and after junk classification.

Thoughts?

I have a message filter for a particular email address. It has two steps 1) move to trash, 2 stop filter execution. I am finding some of these messages in the junk folder. I have tried both before and after junk classification. Thoughts?

All Replies (1)

david
david
  • Top 10 Contributor
more options

A possibility only: could it be that your email host is classifying it as junk before it reaches Thunderbird? You might try turning the filter off to see if it goes to junk anyway. I've experienced that myself. Other than this suggestion, I don't have any clues on the issue.