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Certain functionalities do not work on specific websites i.e. selecting next, changing website preference nonfunctional,

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  • Last reply by dumdidadida

drshelton
drshelton
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An example of the problem would be when shopping on the old navy website; I am unable to go to "next" page, can't select "2" as an alternate, can't request to display ALL items on a page. Side navigation is dead. Can only go to a different category by the top navigation. I am having the exact same issue with a couple other sites such as; pyramid collection. Other than these functions the website loads fine. Everything works fine in IE.

An example of the problem would be when shopping on the old navy website; I am unable to go to "next" page, can't select "2" as an alternate, can't request to display ALL items on a page. Side navigation is dead. Can only go to a different category by the top navigation. I am having the exact same issue with a couple other sites such as; pyramid collection. Other than these functions the website loads fine. Everything works fine in IE.

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dumdidadida
dumdidadida
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Hi,

The Reset Firefox feature can fix many issues by restoring Firefox to its factory default state while saving your essential information. Note: This will cause you to lose any Extensions, Open websites, and some Preferences.

To Reset Firefox do the following:

  1. Go to Firefox > Help > Troubleshooting Information.
  2. Click the "Reset Firefox" button.
  3. Firefox will close and reset. After Firefox is done, it will show a window with the information that is imported. Click Finish.
  4. Firefox will open with all factory defaults applied.


Further information can be found in the Refresh Firefox - reset add-ons and settings article.

Did this fix your problems? Please report back to us!