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I have been having problems with my email. It stops responding regularly and I have not been able to download messages since 01/04/2025.

Right now it is trying to download over 2000 messages from July. I deleted about 5000 messages on 01/04 to make more space.

No matter how many of the older messages that are trying to load and I am deleting, it doesn't seem to help or lower the number of messages that are trying to download.

I can't get to my new emails, except when using ComCast email.

After months of constant Thunderbird crashes and hundreds of crash reports, and as many attempts at trying to resolve the issue but without any resolution, I am now getting the following message when Thunderbird crashes:

Thunderbird had a problem and crashed. Unfortunately the crash reporter is unable to submit a report for this crash.

Details: Expected value at line 1 column 1

I have version 128.5.2esr installed, but the issues started well before this version you can see the information in the crash reports if you want to look at them. I have tried Troubleshooting Mode, and can confirm the issue persists. I have also noticed that the one IMAP account I have attempts to redownload all messages from the mail server - it never completes because Thunderbird always crashes first. Aside from the obvious request for troubleshooting suggestions on the primary crash issue, I have three additional questions:

1. Is there a way for me to isolate that IMAP account, in another profile or such, to see if that account or server is contributing to the issue?

2. How is the crash report interpreted - i.e. where do I look to see the actual cause of the crash? In the "Details" tab the CRASH REASON and CRASH ADDRESS are not very informative to the average user.

3. What is the best way to provide a list of crash reports - I've had nearly 30 over the past few days, and - literally - hundreds since the issue began in October (which did not appear to coincide with anything in particular - e.g. new hardware or software, or TB update. Is is acceptable to post a list in the body of this thread, or as a txt document, or .... ?

BTW, running this on a Windows 10 22H2 machine, i9-14900KS, 32Gb DDR5, previously nVidia Quadro P5000 now Intel Arc A770 Graphics. Yes, have tried rebuilding POP3 folders, and yes I have a backup of my profile, which is about 35Gb in size.

TIA

unable to log on to google through firefox. sorry to bother but I have tried all that I have learned to do. when I log into any google application from fire fox, it directs me to this web address "https://support.google.com/accounts/answer/32050?hl=en". I have cleared the cash and cookies. stopped and restarted fire fox. stopped and restarted the computer. disable add blocker, checked fire wall.check on the other options stated in you post from other in safety and security, all are set as directed, but nothing is changing this for us. I can login to google from another browser with out any issues. I like Firefox,but without this, I can use it.

Thunderbird 115.18.0 (64-bit) Win 7 (technical competency level - meh...)

I'm running Thunderbird because Windows mail Live 2011 finally got shut down. I've set it up with multiple gmail, hotmail and my websites email accounts, but the Hotmail passwords/logins keep getting altered between accounts and I get login errors (see pic). I'll go back straighten it out and the various accounts will pick up another accounts smtp info and populate it to all the hotmail accounts. Only seems to happen to the Hotmail accounts. It will then automatically ping hotmail with the incorrect info so many times that I'll get locked out and have to regenerate a new pw. The mix up is sort of like- Hotmail 1 - Hotmail 2 smtp Hotmail 2 - Hotmail 2 smtp Hotmail 3 - Hotmail 2 smtp Hotmail 4 - Hotmail 2 smtp Gmail 1 - Gmail 1 smtp (ok) Me@myweb.com - Me@myweb.com smtp (ok)

I don't understand your answer. I was looking for a way to watch the series Kurulus Osman with English Subtitles, because I am currently unable to watch the series. this is the reason i contacted you. if you can send me an answer I would be grateful. I'm 77 years old and it's a little harder to navigate the internet, and it's getting more complicated every day. Avdo Metjahic

Hi,

I have been using Thunderbird for many years and have a few Google accounts linked including the calendar. I noticed that one of my calendars says that it is muted. How do I unmute? Couldn't find any solutions online or on the forum. Thanks!

Hello,

Could you please help me for this? Component returned(failure code : 0X800004005 ns_Error_Failure) jnslMsgAccountManager.create incoming Server)

Thanks in advance.

Corinne

I frequently copy images into my emails. When I do, they invariably end up very large. Other than grabbing the corners and dragging them smaller, is there an easy way to resize them? Is there an easy way to put images side-by-side rather than on top of each other?

Hi,

I installed Debian 12 on my laptop. I'm using Firefox 133.0.3 from Flatpak. When the browser is in full screen and I display a video in full screen mode, strangely, the video is not in full screen... It's on the top left corner and the rest of the page is in violet. I tested on different site, loading a local video and the issue is the same. I can't reproduce the issue on my desktop computer on Windows. When the browser is not in full screen (F11) and I put the video in full screen mode, there is no issue... I attached a screenshot of the situation.

Have you ever encountered this kind of issue? How to resolve it?

Thanks

With normal mice, when you scroll you typically scoll in steps which you feel as the mouse wheel feedback.

The issue here is with high resolution scroll wheels, whether that is a knob or a "frictionless" mouse wheel like on higher end logitech mice.

What happens: You slowly rotate the scroll wheel while nothing is happens in firefox, then you get to a certain point and firefox scolls one step, then you continue to slowly rotate the wheel, and eventually firefox scrolls another step.

What should happen: It continuously scolls as you rotate the wheel. This works in chromium browsers and other chromium based apps like discord, steam, etc, it also works in kde settings app, dolphin, okular, etc. But not firefox. It even works in terminal.

Both firefox and thunderbird are like this.

Is there a way to get this working or is it simply not supported in firefox? If so then feature request: get high res scoll wheels to work

My key/main email account in Thunderbird cannot be accessed using the passwords that I have and know they worked two weeks ago - since Rogers messed things up. The Thunderbird system keeps asking for the password, of which I have no clue.

Starting 3 days ago, firefox no longer saves my website preferences. I have tried everything I can find to stop this from happening. Suggestion please? The site I am experiencing this on is Griddlers.net. Every time I bring up a puzzle on their site, I have to reset preferences. These preferences used to be saved from day to day.

Thank you for any response.