This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Can't open due to update.

  • 1 பதிலளி
  • 0 இந்த பிரச்னைகள் உள்ளது
  • Last reply by david

morrie2
morrie2
more options

I'm getting a message to create a new profile before I can open my Thunderbird. I'm not quite sure how to do that. I went to the folder where default profiles are supposed to be stored but don't see one. I have several thousand emails saved in several different folders, and also have about a thousand email addresses. I'm concerned that I might lose those if I click to create a new profile. Can someone advise on this? Thank you

I'm getting a message to create a new profile before I can open my Thunderbird. I'm not quite sure how to do that. I went to the folder where default profiles are supposed to be stored but don't see one. I have several thousand emails saved in several different folders, and also have about a thousand email addresses. I'm concerned that I might lose those if I click to create a new profile. Can someone advise on this? Thank you

All Replies (1)

david
david
  • Top 10 Contributor
more options

Please post the exact message that you receive.

Helpful?

கேள்வி எழுப்பு

You must log in to your account to reply to posts. Please start a new question, if you do not have an account yet.