This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

All Messages and Folders Have Disappeared - Asking to Set Up Anew - ?Problem with v.128.5.0esr

  • பதில்கள் இல்லை
  • 0 இந்த பிரச்னைகள் உள்ளது
lyses-03-havens
lyses-03-havens
more options

Hello -

When I opened T-bird today, the entire account appeared to be missing, along with all of the associated messages.

I had not used T-bird for about a week, and so it had updated automatically to v.128.5.0esr from v.128.4.3esr. I did go to the Help > TroubleshootingInformation > Mail and News Accounts, and there's nothing there. Similarly, I went to ... > Profiles > about:profiles and did not see my default profile there.

Is this a problem of the most recent update? How do I restore my previous email account and settings?

Appreciate anyone's assistance with this.

Hello - When I opened T-bird today, the entire account appeared to be missing, along with all of the associated messages. I had not used T-bird for about a week, and so it had updated automatically to v.128.5.0esr from v.128.4.3esr. I did go to the Help > TroubleshootingInformation > Mail and News Accounts, and there's nothing there. Similarly, I went to ... > Profiles > about:profiles and did not see my default profile there. Is this a problem of the most recent update? How do I restore my previous email account and settings? Appreciate anyone's assistance with this.

You must log in to your account to reply to posts. Please start a new question, if you do not have an account yet.