Unable to dowload a file from website, an unknown error occurs.
I am not able to download a specific file (.png) from fiverr.com but other people is able to download the file.
The error messages that I receive are;
- Right-clicking (save link as):
"The download cannot be save because an unknown error occurred. Please try again"
- Left-clicking:
"The connection was reset, The connection to the server was reset while the page was loading."
I am not able to download a specific file (.png) from fiverr.com but other people is able to download the file.
The error messages that I receive are;
* Right-clicking (save link as):
"The download cannot be save because an unknown error occurred. Please try again"
* Left-clicking:
"The connection was reset, The connection to the server was reset while the page was loading."
All Replies (1)
This can be caused by a problem with cookies or the cache. In order to try to fix these problems, the first step is to clear both cookies and the cache. Note: This will temporarily log you out of all sites you're logged in to. To clear cache and cookies do the following:
- Go to Firefox > History > Clear recent history or (if no Firefox button is shown) go to Tools > Clear recent history.
- Under "Time range to clear", select "Everything".
- Now, click the arrow next to Details to toggle the Details list active.
- From the details list, check Cache and Cookies and uncheck everything else.
- Now click the Clear now button.
For more info see Websites don't load - troubleshoot and fix error messages
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