This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

My Firefox crashes upon start up, and the crash reporter opens instead

  • 1 பதிலளி
  • 3 இந்த பிரச்னைகள் உள்ளது
  • 13 views
  • Last reply by philipp

akhalaj
akhalaj
more options

When I open my Firefox from desktop (windows vista), the firefox crash reporter opens instead giving me the options of restarting, or quiting firefox. The samething also happens when I start in safemode, or when I Reset firefox. The only way I can open firefox from desktop is if I open it as the administrator. My latest crash IDs are as follows: - Crash ID: bp-85ec11ca-df68-4c34-9eb7-800f32130119 - Crash ID: bp-33a8cf2d-1be2-44bd-8265-8741a2130119 - Crash ID: bp-9fac309a-d062-4f4d-bd2f-a0de12130119 - Crash ID: bp-f3507e6d-6e28-486d-888f-265c02130119 - Crash ID: bp-98a24370-1267-4caa-a2aa-90cda2130119

I would really appreciate if you could help me out with this, I simply hate all the other browsers and would hate to change to one of them.

When I open my Firefox from desktop (windows vista), the firefox crash reporter opens instead giving me the options of restarting, or quiting firefox. The samething also happens when I start in safemode, or when I Reset firefox. The only way I can open firefox from desktop is if I open it as the administrator. My latest crash IDs are as follows: - Crash ID: bp-85ec11ca-df68-4c34-9eb7-800f32130119 - Crash ID: bp-33a8cf2d-1be2-44bd-8265-8741a2130119 - Crash ID: bp-9fac309a-d062-4f4d-bd2f-a0de12130119 - Crash ID: bp-f3507e6d-6e28-486d-888f-265c02130119 - Crash ID: bp-98a24370-1267-4caa-a2aa-90cda2130119 I would really appreciate if you could help me out with this, I simply hate all the other browsers and would hate to change to one of them.

All Replies (1)

philipp
philipp
  • Moderator
more options

hello akhalaj, from the crash report you've submitted it seems like the crash is malware related. the malicious file on your pc causing the crash is named ebwlduva.dll (randomly generated filename).

according to reports from other users it should be detected &removed by microsoft safety scanner and kaspersky security scan. please run a scan with these products:

http://www.microsoft.com/security/scanner/default.aspx

http://www.kaspersky.com/security-scan