We're calling on all EU-based Mozillians with iOS or iPadOS devices to help us monitor Apple’s new browser choice screens. Join the effort to hold Big Tech to account!

This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

ఇంకా తెలుసుకోండి

Firefox crashes

  • 9 ప్రత్యుత్తరాలు
  • 4 ఈ సమస్యలు కలిగి ఉన్నాయి
  • 5 వీక్షణలు
  • చివరి సమాధానమిచ్చినది James

more options

Firefox crashes every time I close it. What happens is, I close firefox then a few minutes later I get the crash report. I have tried running firefox in safe mode, still crashes. I've tried refreshing firefox, no luck.

Reinstalling doesn't help. I did have to install using the file downloaded from the firefox website because the firefox I had been using from YUM kept defaulting to us canada or us hong kong dictionaries. The only way I could solve the dictionary problem was to reinstall. The problem started after a more recent install of firefox (i.e. the problem did not begin with the first non-yum related firefox install). I'm sorry I am terrible with the correct terms, I hope I'm not driving you all too crazy. I still have the problem if I run directly from the file (./usr/local/firefox/firefox). I also just re-downloaded the new version of firefox and ran directly from the downloads folder (.~/downloads/firefox/firefox) but still crashed after I closed. I've also tried to do a RAM test by running memtest86+, but everything passed.

I'm not sure if this is the correct way to link to the crash reports, but here are some of the more recent ones.

bp-88dee295-aad9-4801-8d49-a92482151217
bp-262b87b5-9cdb-400c-ac39-c719d2151217
bp-69259f43-2f99-438c-99d1-e952f2151217
Firefox crashes every time I close it. What happens is, I close firefox then a few minutes later I get the crash report. I have tried running firefox in safe mode, still crashes. I've tried refreshing firefox, no luck. Reinstalling doesn't help. I did have to install using the file downloaded from the firefox website because the firefox I had been using from YUM kept defaulting to us canada or us hong kong dictionaries. The only way I could solve the dictionary problem was to reinstall. The problem started after a more recent install of firefox (i.e. the problem did not begin with the first non-yum related firefox install). I'm sorry I am terrible with the correct terms, I hope I'm not driving you all too crazy. I still have the problem if I run directly from the file (./usr/local/firefox/firefox). I also just re-downloaded the new version of firefox and ran directly from the downloads folder (.~/downloads/firefox/firefox) but still crashed after I closed. I've also tried to do a RAM test by running memtest86+, but everything passed. I'm not sure if this is the correct way to link to the crash reports, but here are some of the more recent ones. bp-88dee295-aad9-4801-8d49-a92482151217 bp-262b87b5-9cdb-400c-ac39-c719d2151217 bp-69259f43-2f99-438c-99d1-e952f2151217

న cor-el చే మార్చబడినది

ఎంపిక చేసిన పరిష్కారం

FredMcD said

Product Firefox Version 43.0 Build ID 20151208100201 Release Channel release OS Linux OS Version 0.0.0 Linux 2.6.32-573.8.1.el6.x86_64 #1 SMP Tue Nov 10 05:29:11 CST 2015 x86_64 +++++++++++++++++++++++++++++++++++++++++ Signature shutdownhang libgstreamer-0.10.so.0.25.0 libc-2.12.so libpthread-2.12.so libgthread-2.0.so.0.2800.8 libgobject-2.0.so.0.2800.8 libpulsecommon-0.9.21.so libpulse.so.0.12.2 linux-gate.so

Remove Gstreamer from your system.

By going to about:config and changing both gstreamer options to false seems to have solved my problem. Thanks!!

ఈ సందర్భంలో ఈ సమాధానం చదవండి 👍 0

ప్రత్యుత్తరాలన్నీ (9)

more options

Product Firefox Version 43.0 Build ID 20151208100201 Release Channel release OS Linux OS Version 0.0.0 Linux 2.6.32-573.8.1.el6.x86_64 #1 SMP Tue Nov 10 05:29:11 CST 2015 x86_64 +++++++++++++++++++++++++++++++++++++++++ Signature shutdownhang

libgstreamer-0.10.so.0.25.0

libc-2.12.so

libpthread-2.12.so

libgthread-2.0.so.0.2800.8

libgobject-2.0.so.0.2800.8

libpulsecommon-0.9.21.so

libpulse.so.0.12.2

linux-gate.so


Remove Gstreamer from your system.

more options

Ok, I just changed the settings in firefox about:config first (then I will try untinstalling from my computer if this doesn't work). I set: media.gstreamer.enabled from true to false media.gstreamer.enabled-blacklist from true to false

more options

You can check for issues caused by plugins and set plugins to "Ask to Activate" on the "Firefox menu button/Tools > Add-ons > Plugins" page.

  • plugins are not affected by Firefox Safe Mode

Use one of these to close Firefox if you are currently doing that by clicking the close X on the Firefox title bar.

  • "3-bar" menu button > Exit (Power button)
  • Linux: File > Quit
  • Mac: Firefox > Quit Firefox
  • Windows: File > Exit
more options

File - Quit does not solve my problem, sorry I forgot to add it to the original list.

more options

ఎంపిక చేసిన పరిష్కారం

FredMcD said

Product Firefox Version 43.0 Build ID 20151208100201 Release Channel release OS Linux OS Version 0.0.0 Linux 2.6.32-573.8.1.el6.x86_64 #1 SMP Tue Nov 10 05:29:11 CST 2015 x86_64 +++++++++++++++++++++++++++++++++++++++++ Signature shutdownhang libgstreamer-0.10.so.0.25.0 libc-2.12.so libpthread-2.12.so libgthread-2.0.so.0.2800.8 libgobject-2.0.so.0.2800.8 libpulsecommon-0.9.21.so libpulse.so.0.12.2 linux-gate.so

Remove Gstreamer from your system.

By going to about:config and changing both gstreamer options to false seems to have solved my problem. Thanks!!

more options

Glad to help. Safe Surfing.

Hello,

I am glad to hear that your problem has been resolved. If you haven't already, please select the answer that solves the problem. This will help other users with similar problems find the solution more easily.

Thank you for contacting Mozilla Support.

more options

FredMcD said

Remove Gstreamer from your system.

Are you aware of what the Gstreamer packages is used for?

If all of the Gstreamer packages is removed then the user is not able to view HTML5 videos for example.

You cannot be thinking like the Windows user you are ;)

న James చే మార్చబడినది

more options

James said

FredMcD said
Remove Gstreamer from your system.

Are you aware of what the Gstreamer packages is used for?

If all of the Gstreamer packages is removed then the user is not able to view HTML5 videos for example.

You cannot be thinking like the Windows user you are ;)

Hi James, is there another solution?

more options

Have you checked to see if there are updates for libgstreamer-0.10 as I think 0.10.25 is a old version from 2012 if not 2010.


The version I have on my openSUSE leap 42.1 is 0.10.36-14.2 for example.