This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

ค้นหาฝ่ายสนับสนุน

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

เรียนรู้เพิ่มเติม

Strange duplicate folders appearing spontaneously in Local Folders

  • ยังไม่มีคำตอบ
  • 0 คนมีปัญหานี้
more options

Spontaneous appearance of new folders among Local Folders:

Another Thunderbird user, a member of our computer club, has experienced a strange event in his TB folder structure. He regularly saves incoming emails to his Local Folders (from one or other of two IMAP accounts). Recently he has found that new folders have appeared spontaneously among his Local Folders, usually bearing the name of an existing folder with name suffixed with "- 1" then "- 2", as in "<oldname> - 1". One folder seemed to be a copy of an old folder including most of its contents; others have had only one, or no contents.

Host OS is Windows 10. Our member has Version 128 of TB with automatic updating. We have replaced his Profile (by renaming the old Profile) but the problem has returned. At the return one of the new folders has a name of this form: "<Personal name of friend>.msf.compact - backup".

Has anyone else seen this behaviour? What might be the cause? Do we need to uninstall and reinstall Thunderbird to cure this sickness?

(Our computer club is Melbourne PC User Group, Australia.)

Spontaneous appearance of new folders among Local Folders: Another Thunderbird user, a member of our computer club, has experienced a strange event in his TB folder structure. He regularly saves incoming emails to his Local Folders (from one or other of two IMAP accounts). Recently he has found that new folders have appeared spontaneously among his Local Folders, usually bearing the name of an existing folder with name suffixed with "- 1" then "- 2", as in "<oldname> - 1". One folder seemed to be a copy of an old folder including most of its contents; others have had only one, or no contents. Host OS is Windows 10. Our member has Version 128 of TB with automatic updating. We have replaced his Profile (by renaming the old Profile) but the problem has returned. At the return one of the new folders has a name of this form: "<Personal name of friend>.msf.compact - backup". Has anyone else seen this behaviour? What might be the cause? Do we need to uninstall and reinstall Thunderbird to cure this sickness? (Our computer club is Melbourne PC User Group, Australia.)

You must log in to your account to reply to posts. Please start a new question, if you do not have an account yet.