Adobe Acrobat Add-On 11.0.6.70 will not allow me to download a .pdf file. Disabling the Add-On allows me to download the .pdf.
I attempted to download a .pdf file and open it with Adobe Add-On 11.0.6.70 in FF 25.0.1 and got a message that the file was damaged and could not be repaired. I called the site's Tech Support and they requested that I try the download with another (Ugh!) browser and the download worked. I went back and disabled the Adobe Add-On in FF and the download worked in FF also. Not sure who developed the Add-On but whoever did so, left a bug in the process.
วิธีแก้ปัญหาที่เลือก
HI central_texan,
Please update to the latest version of Firefox by going to the About Firefox in the Firefox menu. If downloads hang at the last minute (just before reaching 100%), the cause might be antivirus software which tries to scan the file and during that process hangs the Firefox instance. It may also happen when the download becomes corrupt. What I want to know is in the System Requirements what " Firefox Extended Support Release" means.
In order to fix the problem, try disabling the scanning as follows:
- In the Location bar, type about:config and press Enter. The about:config "This might void your warranty!" warning page may appear.
- Click I'll be careful, I promise!, to continue to the about:config page. A list of settings should appear
- Filter the list by typing in the search bar at the top. Type in scanWhenDone. You should now find the browser.download.manager.scanWhenDone preference.
- Double-click on that preference to set the value to false.
- Next, try to download something and see if it still hangs.
Please reply and tell us whether this helped you!
อ่านคำตอบนี้ในบริบท 👍 0การตอบกลับทั้งหมด (2)
วิธีแก้ปัญหาที่เลือก
HI central_texan,
Please update to the latest version of Firefox by going to the About Firefox in the Firefox menu. If downloads hang at the last minute (just before reaching 100%), the cause might be antivirus software which tries to scan the file and during that process hangs the Firefox instance. It may also happen when the download becomes corrupt. What I want to know is in the System Requirements what " Firefox Extended Support Release" means.
In order to fix the problem, try disabling the scanning as follows:
- In the Location bar, type about:config and press Enter. The about:config "This might void your warranty!" warning page may appear.
- Click I'll be careful, I promise!, to continue to the about:config page. A list of settings should appear
- Filter the list by typing in the search bar at the top. Type in scanWhenDone. You should now find the browser.download.manager.scanWhenDone preference.
- Double-click on that preference to set the value to false.
- Next, try to download something and see if it still hangs.
Please reply and tell us whether this helped you!
I re-enabled the add-on and did what you asked and I was able to view the .pdf that I was previously unable to see. Thanks for the tip.