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Firefox crashes

  • 1 reply
  • 1 has this problem
  • 3 views
  • Last reply by cor-el

cbenson12
cbenson12
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My firefox browser has started to crash on opening in standard and safe mode. I have unistalled the program, downloaded and reinstalled the latest copy and the firefox browser still crashes.

Thanks

My firefox browser has started to crash on opening in standard and safe mode. I have unistalled the program, downloaded and reinstalled the latest copy and the firefox browser still crashes. Thanks

All Replies (1)

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
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Boot the computer in Windows Safe Mode with network support (press F8 on the boot screen) to see if that helps.

If you have submitted crash reports then please post the IDs of one or more recent crash reports that start with "bp-":

  • bp-xxxxxxxx-xxxx-xxxx-xxxx-xxxxxxxxxxxx

You can find the report ID of recent crash reports on the "Help > Troubleshooting Information" page (about:support).

  • click the "All Crash Reports" button on this page to open the about:crashes page and see all crash reports.

Alternatively you can open about:crashes via the location/address bar.

See also:

If you can't open Firefox, see: