This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

How can I tell if Firefox is working, I seem to be having a lot of problems.

  • 1 reply
  • 4 have this problem
  • 1 view
  • Last reply by cor-el

PamC.74
PamC.74
more options

How can I tell if Firefox is still working on my computer? I am having problems with, the awesome bar, Bookmarks (dropdown menu, tools, etc.)

How can I tell if Firefox is still working on my computer? I am having problems with, the awesome bar, Bookmarks (dropdown menu, tools, etc.)

All Replies (1)

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

Create a new profile as a test to check if your current profile is causing the problems. See Basic Troubleshooting: Make a new profile

If that new profile works then you can transfer some files from the old profile to that new profile (be careful not to copy corrupted files)

See http://kb.mozillazine.org/Transferring_data_to_a_new_profile_-_Firefox