All Products Support Forum

System specs below. Thunderbird is set with 1 account: A paid Yahoo email, with a LOT of messages (well over 36K), using IMAP (Yahoo only lets the most recent 10K come down via IMAP, sadly). Most emails do download and are correctly rendered. But around 10%, starting usually a month or so back from the high water mark of last update, show email source code (text of headers, mimeparts, etc.) for a totally different email than the one highlighted (a few days later, different sender, etc.) Checking the message on Yahoo, it renders correctly. There is no pattern to the corrupted messages: they can be from mailing lists, company marketing mails, an alert from my local town, whatever.

Once the error occurs, it is consistent across Thunderbird shut-and-restarts (still showing same wrong email source as before). Emails to either side (earlier and later) render properly in the message pane.

Double Clicking the message to it's own child pane renders a pane with Subject and From as blank, and the same email source text for a different email. Forwarding the email puts the email source code in as text (I was hoping the act of refreshing and reformatting might grab the correct content, but no).

Doing a Repair Mailbox (which seems to mean "download headers again, then download all the mail again" does seem to correct for a time (including the previously corrupted emails now rendering correctly)... but within a day or two, a new crop of messages will be corrupted, and the dance starts again.

Windows 10, 64 bit. Norton 360 set to exclude all mailbox directories. Thunderbird 115.12.2 (64-bit), though this has been happening since 110. No plugins, no extensions.

Are there diagnostic logs or other info I can share that can help us figure this out? I really like Thunderbird, but it's just unusable here. Outlook, Apple mail, other tools don't seem to have this problem.

The nine dots that appears on most Google pages to allow for choosing an app does nothing. It does work with the Samsung browser. This is reason that I have not changed to Firefox many years ago. I was hoping that it would work by now. Is there a change in the settings for Firefox that would allow this to work? If there isn't, I guess that I am stuck using the Samsung browser, as I don't like the Chrome browser.

I've not been able to download anything on Firefox for about 3-4 weeks now. Every time I try to it immediately fails with no explanation given. The only type of download that works is "Save Image As..." Even trying to download a picture with a download button instead of right clicking nets an immediate fail. I feel like I've done everything to try and troubleshoot it myself, but nothing seems to be working.

I've restarted my computer, ran Firefox in troubleshoot mode, refreshed and reinstalled it, checked for viruses and malware, tried both nightly and ESR versions, tried running them as admin, logged out of my Firefox profile, cleared my cookies and cache, changed and reset the download folder, ran a repair for Visual C++, and reset my windows security settings. I'm honestly surprised nothing has worked.

The only thing that I know I haven't tried yet it refreshing my entire computer, but that's my very far last resort because I'm able to download files just fine on Microsoft Edge. Only the Firefox applications have given me any problems, so if I were to refresh my computer and have the problem still not be solved somehow I'd be deleting everything to get nowhere.

If anyone has any other ideas to try that be very much appreciated.

This started a week or two ago intermittantly on some websites. Today I cannot see any images of amazon items in the shopping cart. I can see the thumbnails in the right side bar, and if I click on an item, the image appears on its for sale page. Ebay usually shows the first image, but the rest won't load, unless I click on "unable to load images" and then they might. Or if I use the icon to put the images in their own box, I can < and > to navigate them

Turned the new "secure DNS" feature off & on, no difference. Turned off NoScript, no difference.

No issues in troubleshooting mode, when I disable all of my add-ons and themes the issue persists. I have reset my browser entirely as well as uninstalled and reinstalled with the same issues.

Hello,

I deployed central management of firefox yesterday and I am suffering firefox hangs on startup (prior to opening any window) after configuration change from pref to localPref. When I kill firefox and run again it usually start normally. Usually one kill is sufficient, but I observed also two subsequent kills are necessary.

I created these files:

/usr/lib64/firefox/defaults/pref/autoconfig.js:

pref("general.config.filename", "firefox.cfg"); pref("general.config.obscure_value", 0);

/usr/lib64/firefox/firefox.cfg:

// This comment is mandatory lockPref("autoadmin.global_config_url","http://www/firefox/firefox.cfg"); lockPref("autoadmin.append_emailaddr",false);

and in the firefox.cfg on a website I have for example: lockPref("network.proxy.type", 4);

when I change the lockPref to pref in this file, everything works normally, but when I change it back to lockPref I get a firefox hang on startup. What am I doing wrong?

Thanks

Marek

Ever since updating mid June it seems the scrolling screenshot no longer works in the tabs list on the Firefox Android. Was there a settings change I need to make to allow that now?

In Thunderbird, I would like to use Cards View, and sort each folder in my email account according to desired 'Sort by' settings (namely, sort by date in descending order and use the 'unthreaded' option).

I cannot locate a setting or an option to apply the desired sort settings to all folders in my account. Rather, it appears I must manually apply these settings to each folder, which is tedious given I have a large number of sub-folders in my inbox folder.

Is there a way to apply the settings for one folder to all others, or to change the default settings for each (existing) folder?

My old 'Legion' laptop had my (I'd guess) open tabs history from late June! I now have a new laptop, and I logged into Firefox, and didn't see all history from June. I need those 'previous' sessions... Where are They??

I've been using Thunderbird for my hotmail.com and cox.net accounts for many years. Recently cox transitioned to yahoo.com with their email and users had to transition over. I was able to do this for 5 accounts - no problem. My hotmail.com was a bit more of a challenge but I was able to get it to work. Last week I started getting sign-in errors. Nothing worked and I deleted my hotmail.com address in Thunderbird figuring it would be better to just start over - wrong choice. Now I cannot even install my hotmail.com account on my Thunderbird.

I first tried the straightforward approach. Get an app password from my Microsoft account. Nest I it account actions, add email account. I added my name, email address and app password. When I hit ok a message quickly flashed saying configuration doesn't work. When I done I get a message that server already exists. I tried going to manual configuration and changed to normal password but got the message again that server exists. I went to the Outgoing server (SMTP) list but the outlook server doesn't show up.I tried using the hotmail password instead og the app password with same results. Finally I logged out of Thunderbird, turned off the two party requirement in Outlook and again tried to add the account to Thunderbird. Now I get the message 'could not get issuer fot oauth2 authentication'. I next went into manual configuration, turned authentication to 'normal password' the the hotmail account installed.

I closed Thunderbird and started again. sent a message to the hotmail account and had to reenter the password - works. Tried to send a message and was asked againgn for the app password - then it works. So all is good except when I check the server settings for smtp and IMAP, ot shows 'normal password' After strugglig for two hours I do not want to risk changing them to oauth2. Checked under 'saved logins' and the app password is shown. Is it likely that I have arrived at a stable solution? What am I risking by having the 'normal password' authentication?

Whenever I have Firefox open with certain games, the browser randomly freezes and ultimately crashes. But especially when I have videos running. The game itself does not crash and runs completely fine with no issues.

I have no idea what causes it, and I used to not have this issue at all before. However, I believe it was after I upgraded my computer, which should have no issues with the specs I have.

These are my 10 most recent crash reports: bp-c0eafb4b-6fce-47fa-9e8d-3f9e30240707 bp-dc43a38b-a3df-4231-9e02-ff55c0240707 bp-30bc891a-062d-4f9d-805d-539a20240707 bp-8dda914d-f2f8-4534-83d6-2ac690240707 bp-1858f133-89be-41e0-85e0-501a70240707 bp-e785dd9b-328b-4aec-bff0-002fe0240707 bp-3e7288ac-6d1e-4567-9e95-1a4830240707 bp-2777d574-893b-4e10-a69e-245f90240707 bp-62934e0d-9568-4deb-9354-e7e910240707 bp-2ab1d2bb-d244-4118-a7e1-9d32e0240707

After downloading an update, the only thing that I can click that works is the Firefox button. Once in Firefox, when I click anything, the window appears for a millisecond and disappears. So I can go nowhere.

I am communicating using my iPhone, not the computer with the problem.

The Inbox is not showing up but my Drafts is showing two emails in it, but I can not forward on do anything with them. I am on a updated Dell Studio laptop with Windows 10. I have had a lot of problems getting my email to work Optimum using suddenlink.net server. It is working well on my Mac Mini. I have been at this for two days trying to get it to work. Thanks for the work on this good software!

I recently upgraded Thunderbird from v102 to v115. Since installing that upgrade, starting Thunderbird in my email inbox results in the inbox message list window showing a message received days ago at the bottom of the listing. The scrollbar is not all the way at the bottom. I can scroll down to the bottom of the list to see the last message received, but this should not be necessary, and this is a change from the way v112 worked.

If I close Thunderbird with a newsgroup or an inbox subfolder selected, then when I next open Thunderbird and select the inbox the listing goes all the way down to the last received message as it should.

How can I make this behavior the default when starting Thunderbird in the inbox? Thanks!

AOL emails won't download to TB. POP. Spent hour and a half with AOL help, reset password, checked everything, got recent emails downloaded, but still can't connect for new mail. 'Server Error" " Log-in Failed" etc. Sending mail no problem. They say TB issue. Sudden stop 6/21/24. Mozilla help site directs me to find things on PC that I can't locate or understand. Not very tech-savvy, pretty frustrated.