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<!-- This article was rewritten as part of test to see if we could increase it’s helpfulness. The style and structure are different than the previous article but the technical content is essentially the same so it can be localized as time permits. The old version of the article is here: http://tinyurl.com/2w6zl4n The combined diff is here: http://tinyurl.com/37s8rlc It may be easier to start over as there are a lot of changes. Here is the blog post http://blog.mozilla.com/sumo/2010/07/23/writing-awesome-documentation and the discussion https://support.mozilla.com/en-US/forums/contributors/704535 about rewriting articles. --> {for fx3} {note}'''This article applies to Firefox 3.5 and above. If you are having problems with your bookmarks in Firefox 3.0.x, see [[Bookmarks and toolbar buttons not working after upgrading]] for a solution.'''{/note} {/for} '''Do you see this error message when you start Firefox?''' -+The bookmarks and history system will not be functional because one of Firefox's files is in use by another application. Some security software can cause this problem+- That happens when the file (named {filepath places.sqlite}) that stores your bookmarks and browsing history can’t be accessed by Firefox. This article covers two possible solutions. '''If you don't see the error above, then you should try one of these articles instead:''' **[[Bookmarks and toolbar buttons not working after upgrading]] **[[Lost Bookmarks]] **[[Bookmarks not saved]] **[[Back and forward or other toolbar items are missing]] __TOC__ = Solution 1: Restart your computer = The most common causes of this error are another program using the file or a problem with the file that was caused when the computer was shut off unexpectedly (like a power failure). The good news is that most of the time, simply restarting your computer and then restarting Firefox is the fix for both problems. = Solution 2: Create a new places database = If restarting your computer doesn’t take care of things, you can fix this by making Firefox create a new places database for you. Don’t worry, it’s not as hard as it sounds. == Part 1 – Open your profile folder == === Firefox 3.6: === ###{for win,linux}At the top of the Firefox window{/for}{for mac}On the menu bar{/for}, click on the {menu Help} menu and select {menu Troubleshooting Information...}. The Troubleshooting Information tab will open. ### Under the '''Application Basics''' section, click on {button {for win,linux}Open Containing Folder{/for}{for mac}Show in Finder{/for}}. A window with your profile files will open. Don't do anything with it yet – skip to Part 2. === Firefox 3.5: === {for win} '''Windows Vista and 7''' ####Click the Windows {button Start} button and type {filepath <nowiki>%</nowiki>APPDATA%\Mozilla\Firefox\Profiles\} in the Search box at the bottom of the Start menu, without pressing Enter. A list of profiles will appear at the top of the Start menu. #### Click on the profile with “default” in the name to open it in a window.<br/> <br/>[[Image:ab167bec686b081a25849c98d6bf9ea7-1258940859-69-1.png]] '''Windows 2000 and XP''' #### Click the Windows {button Start} button, and select {menu Run...}.<br/> <br/>[[Image:win-run.png]]<br/> #### Type in {filepath <nowiki>%</nowiki>APPDATA%\Mozilla\Firefox\Profiles\} then click {button OK}.<br/> <br/>[[Image:win-rundialog.png]] #### A window will open containing profile folders. #### Double-click the folder with “default” in the name to open it. {/for} {for mac} ### Open '''Finder''' and go to your home folder. ''Note: your home folder is usually the name of your Mac user account'' ### From your home folder open {filepath /Library/}, then {filepath /Application Support/}, then {filepath /Firefox/}, then {filepath /Profiles/}. Your​ prof​ile ​fold​er is with​in this​ fold​er. {/for} {for linux} ### '''(Ubuntu)''' Click the {menu Places} menu on the top right of the screen and select {menu Home Folder}. A File Browser window will appear. ### Click the {menu View} menu and select {menu Show Hidden Files} if it isn't already checked. ### Double click the folder marked {filepath .mozilla}. ### Double click the folder marked {filepath firefox}. Your profile folder is within this folder. {/for} == Part 2 – Create the database == ##[[T:closeFirefox]] Firefox will quit. ## In the Firefox profile folder, find and rename the files '''places.sqlite''' and '''places.sqlite-journal''' (if it exists). ***To rename a file, {for win,linux}right-click on it and select rename from the menu{/for}{for mac}click on it once to select it and then click a second time on the file name to make it editable{/for}. Then add .old to the end of it’s name. ##Finally, reopen Firefox. ***When Firefox reopens it will create a new places database. Your browsing history will be lost but Firefox will automatically import your bookmarks from the most recent backup file. ***If your bookmarks weren’t restored after creating a new places database, try the [[Lost Bookmarks]] article. = Help! This didn’t fix the problem. = This problem has symptoms that are similar to a number of other problems. Maybe one of these articles better describes your problem. **[[Bookmarks and toolbar buttons not working after upgrading]] **[[Lost Bookmarks]] **[[Bookmarks not saved]] **[[Back and forward or other toolbar items are missing]]