Can you explain what this speed dial feature is and where you got it from ? Please give full name and version and any home website that this uses.

It could be something that is web based and you have lost the link or cookies you need to get the information. it may have helped had you posted from your Firefox browser.

This is what I have been using:

https://addons.mozilla.org/en-GB/firefox/addon/fvd-speed-dial/?src=userprofile

I would post a comment as a review directly on that page to say that it is not working for you. That will benefit other Firefox users if this becomes or is a common fault.

I would then follow the add-on authors advice and post on their community support site. That should get you an answer as to whether the add-on is faulty, and whether the add-on backs up your data reliably and has any recovery options..

• https://outgoing.prod.mozaws.net/v1/552b603148be0a679ddddffca337d57f23da763e736f6c0fa949e4b4548115cf/http%3A//getsatisfaction.com/fvd_suite/problems/common
  • Redirects https://getsatisfaction.com/fvd_suite/topics?topic-list%5bsettings%5d%5btype%5D=question&topics%5Btype%5D=problem

I am sure it would have been better just to keep bookmarks on Firefox. Google had a service some years back. Recently Yahoo had a toolbar with bookmarks and have now stopped supporting it.

Firefox's own bookmarks are kept on your computer, you may back them up, or export them to another browser, or Sync them with Firefox on another device.

Post back here when you have done that and let us have the links to your review and your support question so we may follow your progress.

Some of the information may be kept in your Firefox profile, so it would be a good idea to back that up now. It may help with sorting out this problem

• Back up and restore information in Firefox profiles

jcrossick said

I have been using Mozilla with a plug in called Speed Dial for two years building up my sites one by one. Today I go into my Mozilla and the speed dial has disappeared along with all my records. It never occurred to me that I needed to back up Mozilla. Why would Mozilla do this without any notice - disable my Speed Dial and render all my data useless. Even if the terms of business allow Mozilla to do this, it is a major breach of trust as I rely upon this for my daily work and now my 200 sites added to Speed Dial have disappeared.

Firefox is the name of this web browser, Mozilla is the company that makes Firefox and Speed Dial is a Extension and not a Plugin like Flash Player or Java are for example.

Did your Firefox perform a Refresh? Check your desktop for a folder named Old Firefox Data and, if you find it, check inside for a semi-randomly-named folder with recently updated contents. That would be your most recent pre-Refresh settings.

I'm sure the author of the extension is familiar with users who used Refresh needing to restore their previous speed dials so she or he might already have a help page or FAQ on the subject, or be able to provide a solution by email.