Table of Contents
- 1 فائر فاکس ری سیٹ کریں – آسانی سے سب مسائل کو ٹھیک کریں۔
- 2 Send plugin crash reports to help Mozilla improve Firefox
- 3 Private Browsing - Browse the web without saving information about the sites you visit
- 4 Troubleshoot Firefox issues using Safe Mode
- 5 Make permanent changes to Firefox in the Safe Mode window
- 6 Firefox hangs or is not responding - How to fix
- 6.1 Firefox hangs at random times
- 6.2 Firefox hangs while playing Flash videos
- 6.3 Firefox hangs after using it for a long time
- 6.4 Update Firefox
- 6.5 Firefox hangs while loading the first window
- 6.6 Speed up Session Restore
- 6.7 Firefox hangs when downloading files or saving images
- 6.8 Firefox hangs when you quit it
- 7 How to set the home page
- 8 Firefox crashes - Troubleshoot, prevent and get help fixing crashes
فائر فاکس ری سیٹ کریں – آسانی سے سب مسائل کو ٹھیک کریں۔
اگرآپ کے فائر فاکس میں کچھ مسائل آ رہے ہیں تو اسے ری سیٹ کرنے سے وہ ٹھیک ہو سکتے ہیں. ری سیٹ فیچر آپ کی ضروری معلو مات جیسے کہ بک مارکس اور کھلے ٹیبز کو محفوظ کرتے ہوئے فائر فاکس کو فیکٹری ڈیفالٹ حالت میں لے آتا ہے جس سے بہت سے مسائل ٹھیک ہو جاتے ہیں۔.
فائر فاکس کو اس کی بنیادی حالت میں لائیں۔
- Click the menu button
, click and select .
- Click then in the confirmation window that opens. Firefox will close to refresh itself.
- When finished, a window will list your imported information. Click the button. Firefox will open.
- Select whether you want Firefox to restore all or some windows and tabs and click the button.
ری سیٹ فیچرکیا کرتا ہے؟
آپ کی تمام ترتیبات اور ذاتی معلومات کو محفوظ کیا جاتا ہے پروفائل کے فولڈر میں. ری سیٹ فیچر ایسے کام کرتا ہے کہ آپ کی ترتیبات اور اہم اعداد و شمار کو محفوظ کرتے وقت یہ ایک نیاپروفائل فولڈر بناتا ہے۔ فائر فاکس ان چیزوں کو محفوظ کرے گا:
- بک مارکس
- براؤزنگ کی تاریخ
- پاس ورڈس
- کوکیز
- ویب فارم خود بخود بھرنے کی معلومات
- بک مارکس
- براؤزنگ کی تاریخ
- پاس ورڈس
- کوکیز
- ویب فارم خود بخود بھرنے کی معلومات
- ذاتی لغت
ط
- براؤزنگ کی تاریخ
- پاس ورڈس
- کھلی ہوئی ونڈوز، ٹیبز اور ٹیب گروپس
- کوکیز
- ویب فارم خود بخود بھرنے کی معلومات
- ذاتی لغت
یہ چیزیں اور ترتیبات ہٹا دی جائیں گی:
- کھلی ہوئی ٹیبز ،ونڈوزاور ٹیب گروپس, توسیعات اور مضامین کی, ویب سائٹ کی مخصوص ترجیحات, ذاتی لغت, تلاش کے انجنز, تاریخ ڈاؤن لوڈ کریں, ڈوم اسٹوریج, سیکورٹی کی ترتیبات, download actions, plugin settings, toolbar customizations, and user styles will be removed.
- Open tabs, windows, tab groups, extensions and themes, website-specific preferences, personal dictionary, search engines, download history, DOM storage, security settings, download actions, plugin settings, toolbar customizations, user styles and Facebook Messenger for Firefox will be removed.
- Open tabs, windows, tab groups, extensions and themes, website-specific preferences, personal dictionary, search engines, download history, DOM storage, security settings, download actions, plugin settings, toolbar customizations, user styles and social features will be removed.
- Open tabs, windows, tab groups, extensions and themes, website-specific preferences, search engines, download history, DOM storage, security settings, download actions, plugin settings, toolbar customizations, user styles and social features will be removed.
- Extensions and themes, website-specific preferences, search engines, download history, DOM storage, security settings, download actions, plugin settings, toolbar customizations, user styles and social features will be removed.
Send plugin crash reports to help Mozilla improve Firefox
This error means that a plugin (like Adobe Flash) has crashed. Simply reloading the page will restart the plugin, and your video (or other content) will be shown again. Before reloading the page you can send a crash report to Mozilla by clicking on Send crash report. These crash reports help us make improvements to Firefox.
This error means that a plugin (like Adobe Flash) has crashed. Simply reloading the page will restart the plugin, and your video (or other content) will be shown again. Before reloading the page you can add a comment to explain how it happened and send a crash report to Mozilla by clicking on
What is a plugin?
A plugin is a piece of software that displays internet content that Firefox is not designed to display. This usually includes video, audio, online games and presentations that are made in patented formats. Plugins are created and distributed by the companies that make those patented formats. Some common plugins are Adobe Flash, Apple QuickTime, and Microsoft Silverlight.
What is a crash?
A crash happens when a piece of software abruptly stops working. Plugins sometimes crash for various reasons, and cause Firefox to crash along with it. For more information about Firefox crashes, see Troubleshoot Firefox crashes (closing or quitting unexpectedly). Some plugins load separately from Firefox, allowing Firefox to stay open if the plugin crashes.
What information is sent in a crash report?
Crash reports only include technical information to help Firefox developers determine what went wrong, and how to fix it. These reports do not include personal information. The information sent in a report includes:
- what webpage you were on
- version of Firefox you were using
- your operating system
- installed plugins
- installed extensions
- and more technical info.
This information is subject to the Firefox Privacy Policy.
How do I keep plugins from crashing?
Many problems with plugins can be solved by updating to the latest version of the plugin. The name of the plugin that crashed can be found in the error message.
Where can I get more info about Adobe Flash crashes?
See Adobe Flash plugin has crashed - Prevent it from happening again.
Developing for Flash with Flex?
Breakpoints can trigger Firefox's hang protection. You can disable hang protection by setting dom.ipc.plugins.timeoutSecs to -1. See the Mozilla Developer Network documentation for details.
Private Browsing - Browse the web without saving information about the sites you visit
As you browse the web, Firefox remembers lots of information for you - like the sites you've visited. There may be times, however, when you don't want people with access to your computer to see this information, such as when shopping for a present. Private Browsing allows you to browse the Internet without saving any information about which sites and pages you’ve visited. We'll show you how it works.
How do I open a new Private Window?
There are two ways to open a new Private Window.
Open a new, blank Private Window
- Click the menu button
and then click .
- At the top of the Firefox window, click the
menu and select .At the top of the Firefox window, click the
button and select .On the menu bar, click the
menu and select .At the top of the Firefox window, click the
menu and select .
Open a link in a new Private Window
- Right-clickHold down the control key while you click
on any link and choose from the context menu.
How do I turn on Private Browsing?
To start Private Browsing:
- At the top of the Firefox window, click the button ( menu in Windows XP) and select .On the menu bar, click the menu and select .At the top of the Firefox window, click the menu and select .
- When you turn on Private Browsing, Firefox alerts you that it will save your current windows and tabs for after you finish using Private Browsing. Click
- Check the box next to "Do not show this message again" if you don't want to receive this alert when you turn on Private Browsing.
to continue. - The Private Browsing information screen appears to confirm that you're in Private Browsing mode.
When browsing in Private Browsing mode, the Firefox window title will say (Private Browsing)the during your session. button will be purple (for Windows XP the window title will say (Private Browsing) instead)
How do I turn off Private Browsing?
To end a Private Browsing session:
- At the top of the Firefox window, click the button ( menu in Windows XP) and select .On the menu bar, click the menu and select .At the top of the Firefox window, click the menu and select .
- The windows and tabs you were using when you enabled Private Browsing will appear, and you can use Firefox normally. The Firefox window title will no longer say (Private Browsing)The when Private Browsing is off. button will turn orange again (for Windows XP the Firefox window title will no longer say (Private Browsing))
What does Private Browsing not save?
- Visited pages: No pages will be added to the list of sites in the History menu, the Library window's history list, or the Awesome Bar address list.
- Form and Search Bar entries: Nothing you enter into text boxes on web pages or the Search bar will be saved for Form autocomplete.
- Passwords: No new passwords will be saved.
- Download List entries: No files you download will be listed in the Downloads Window after you turn off Private Browsing.
- Cookies: Cookies store information about websites you visit such as site preferences, login status, and data used by plugins like Adobe Flash. Cookies can also be used by third parties to track you across websites. For more info about tracking, see How do I turn on the Do Not Track feature?
- Cached Web Content and Offline Web Content and User Data: No temporary Internet files (cached files) or files that websites save for offline use will be saved.
- New bookmarks you create while using Private Browsing will be saved.
- Any files you download to your computer while using Private Browsing will be saved.
Other ways to control what information Firefox saves
- You can always remove recent browsing, search and download history after visiting a site.
- Read more articles on this topic: Passwords, forms, search, and history - control what Firefox suggests
Safe Mode is a special Firefox mode that can be used to troubleshoot and fix problems. Safe Mode temporarily resets some settings and disables add-ons that might be causing problems. By comparing Firefox behavior in normal mode to its behavior in Safe Mode you may be able to pinpoint the cause of the problem.
Troubleshoot Firefox issues using Safe Mode
How to start Firefox in Safe Mode
Click the menu button , click , select and click in the Restart Firefox in Troubleshoot Mode? dialog.
firefox -safe-mode
You may need to specify the Firefox installation path (e.g. /usr/lib/firefox).
Safe Mode window
You now have three options:
- Clicking the button cancels your attempt to get into Firefox's Safe Mode.
- Clicking the button will temporarily disable your extensions and themes, turn off hardware acceleration and reset toolbar and button customizations. When you leave Safe Mode and start Firefox up normally, your extensions, themes, and settings will return to the state they were in before you entered Safe Mode.
- The Make permanent changes to Firefox in the Safe Mode window section below for more information. button is only enabled if you select one of the boxes above it. See the
You now have two options:
- Clicking the button will temporarily disable your extensions and themes, turn off hardware acceleration and reset toolbar and button customizations. When you leave Safe Mode and start Firefox up normally, your extensions, themes, and settings will return to the state they were in before you entered Safe Mode.
- Clicking the Refresh Firefox - reset add-ons and settings for more information about this option. button will restore Firefox to its factory default state while saving your essential information. See
Troubleshooting problems in Safe Mode
Once Firefox is in Safe Mode, you'll want to test its behavior and see if the problem goes away.
The problem happens in Safe Mode
If the problem still happens in Safe Mode, it is not being caused by an extension or theme. Other possible causes could be plugins or changes made to Firefox preference settings, which are not disabled in Safe Mode. See the following articles for solution:
- Troubleshoot and diagnose Firefox problems
- Troubleshoot issues with plugins like Flash or Java to fix common Firefox problems
- Reset Firefox preferences to troubleshoot and fix problems
The problem does not happen in Safe Mode
If the problem does not happen in Safe Mode, it is most likely because of an extension, theme or hardware acceleration.
- See the article Troubleshoot extensions, themes and hardware acceleration issues to solve common Firefox problems for solutions.
Exiting Safe Mode
- Click the Firefox menu
and select .Click the Firefox menu at the top of the screen and select .Click the Firefox menu
and select . .
- Start Firefox as you normally would.
- If Firefox keeps starting in Safe Mode, see Firefox is stuck in Troubleshoot Mode.
Make permanent changes to Firefox in the Safe Mode window
When you start Firefox in Safe Mode, you can elect to make the following permanent changes by selecting a checkbox and clicking the
button.- Disable all add-ons: If you select this box and then click this article if you need more help enabling your add-ons. then Firefox will start back up in its normal mode, except all your extensions, themes and plugins will be disabled (not uninstalled). To undo the change, you will need to enable each extension and plugin listed in the Add-ons Manager. See
- Reset toolbars and controls: If you select this box and then click Customize Firefox controls, buttons and toolbars for more help. then Firefox will start back up in its normal mode, except any toolbar customizations you have made will be lost, such as position of buttons and toolbars. If you later want to undo this change, you will need to add back those customizations. See
- Delete all bookmarks except for backups: If you select this box and then click Restore bookmarks from backup or move them to another computer for more help. then Firefox will delete your current bookmarks and replace them with the default set. If you later want to undo the change, you will need to restore your bookmarks from backup. See
- Reset all user preferences to Firefox defaults: If you select this box and then click then all Firefox options and preferences will be set back to the default settings, and any changes you made to them will be undone. This change will be hard to undo, since you may not remember all of the settings you have changed.
- Restore default search engines: If you select this box and then click Search Bar and remove the search engines you don't want. then any of the default search engines you deleted will be restored. This does not remove any added search engines. To undo this change, simply go to the
Based on information from Safe mode (mozillaZine KB)
Firefox hangs or is not responding - How to fix
When Firefox hangs, it stops responding to your clicks and keystrokes and doesn't seem to be doing anything. Also, a "(Not Responding)" label is displayed in the title bar and the mouse becomes a spinning wait cursor when it's over the Firefox window.Also, the mouse becomes a spinning wait cursor when it's over the Firefox window. This article gives you solutions to Firefox hangs depending on when they happen.
- If Firefox uses a lot of computer resources, see the solutions proposed in Firefox uses too much memory or CPU resources - How to fix and Firefox uses too much memory or CPU resources - How to fix.
- If you get a "Warning: Unresponsive script" prompt, see Warning Unresponsive script - What it means and how to fix it.
- If Firefox closes unexpectedly, see Troubleshoot Firefox crashes (closing or quitting unexpectedly).
To resolve hanging problems not specifically mentioned in this article, or if the suggested solutions do not solve the problem, see Troubleshoot and diagnose Firefox problems.
Firefox hangs at random times
If Firefox seems to hang randomly and not after a specific action (for example, downloading a file or quitting Firefox), try the solutions in this section.
Create a new places database
If hangs are periodic, it may be caused by a corrupted places database.
To create a new places database, do the following:
- The template "ProfileFolder" does not exist or has no approved revision.
- Click the Firefox menu
and select .Click the Firefox menu at the top of the screen and select .Click the Firefox menu
and select . Wait until Firefox has completely quit.
- In the Firefox profile folder, find and rename the files places.sqlite to places.sqlite.old and places.sqlite-journal to places.sqlite-journal.old (if it exists).
- To rename a file, right-click on it and select rename from the menuclick on it once to select it and then click a second time on the file name to make it editable. Then add .old to the end of its name.
- Finally, reopen Firefox.
- When Firefox reopens it will create a new places database. Your browsing history will be lost but Firefox will automatically import your bookmarks from the most recent backup file.
Turn off hardware acceleration
With some graphics card and graphics driver setups, Firefox may hang when using hardware acceleration. You can try turning off hardware acceleration to see if it fixes the problem.
- In the Menu bar at the top of the screen, click and then select or , depending on your macOS version.Click the menu button
and select .
- Select the panel and the tab.
- Uncheck Use hardware acceleration when available.
- Click the Firefox menu
and select .Click the Firefox menu at the top of the screen and select .Click the Firefox menu
and select .
- Start Firefox the way you normally do.
If the problem is no longer happening, then hardware acceleration was likely the cause. You can try updating your graphics drivers to see if that fixes it or simply run without hardware acceleration.
Troubleshoot your plugins
Sites that use plugins such as Java, Adobe Reader, or Flash can cause Firefox to hang. For information on troubleshooting plugins and on determining whether a plugin is causing your problem, see the Troubleshoot issues with plugins like Flash or Java to fix common Firefox problems article.
Delete duplicated Session Restore files
Firefox may be slow to respond or hang if multiple copies of its Session Restore file have been created:
-
Open your profile folder:
- Click the menu button
, click and select .From the The Troubleshooting Information tab will open. menu, select .
- Under the Application Basics section next to Profile FolderDirectory, click . A window will open that contains your profile folder.Your profile folder will open.
Note: If you are unable to open or use Firefox, follow the instructions in Finding your profile without opening Firefox. - Click the menu button
- Click the Firefox menu
and select .Click the Firefox menu at the top of the screen and select .Click the Firefox menu
and select .
- Locate and delete the sessionstore.js file and any copies, such as sessionstore-1.js, sessionstore-2.js.
Change the PAC implementation
If you're using a proxy auto-config file (PAC), Firefox may hang when you attempt to load sites that don't exist or that you haven't opened recently. To determine if you use an automatic proxy configuration file:
- In the Menu bar at the top of the screen, click and then select or , depending on your macOS version.Click the menu button
and select .
- Click the icon.
- Click the tab.
- Click . The Connection Settings dialog appears.
- If Automatic proxy configuration URL is selected, you are using an automatic proxy configuration file. Do not disable this setting, which will prevent you from accessing the Internet. Instead, provide this workaround to your network administrator.
- Click .
Firefox hangs while playing Flash videos
See Playing Flash videos makes Firefox hang.
Firefox hangs after using it for a long time
Update Firefox
The latest Firefox versions includes improvements in memory usage, especially during long sessions. Update Firefox to the latest version.
Restart Firefox
Firefox may hang if left open for long periods of time. To fix the issue, restart Firefox.
If you regularly leave Firefox open so that you return to where you left off, you may want to use Firefox's Session Restore feature. For more information, see Configuring session restore.
Firefox hangs while loading the first window
Speed up Session Restore
If you have many tabs to restore, Firefox may hang while loading those sites. Make sure that Don't load tabs until selected is checked in the Tabs panel of the OptionsPreferences window so that only the last selected tab is loaded at startup. You can also try to use Tab Groups so that only websites in the visible tab group load first.
Firefox hangs when downloading files or saving images
If Firefox hangs when you attempt to download a file or save an image, try these solutions:
Clear download history
Firefox may hang when downloading files if your download history has grown too large. To clear the download history:
- At the top of the Firefox window, click on the button ( menu in Windows XP), and then click On the menu bar, click on the menu, and then click At the top of the Firefox window, click on the . The Downloads window will open. menu, and then click Click the Downloads button
and then click . The Library window will open.
- Click . The download history is cleared.Click to delete the download history.
- Download some sample files to see if the hanging has stopped.
Choose a different download folder
Firefox may hang if the last download folder location (e.g. a shared volume or USB drive) is no longer available. To fix this:
- In the Menu bar at the top of the screen, click and then select or , depending on your macOS version.Click the menu button
and select .
- Select the panel.
- In the Downloads pane, select Save files to and click the button.
- In the Browse For Folder window, choose a new folder location.
- Close the page. Any changes you've made will automatically be saved.
See if you are now able to download files or save images. If this works, you can go back to your Firefox settings, if you wish, and select
.Disable virus scan in Firefox preferences
With some antivirus programs, the virus scan that Firefox starts after files are downloaded may cause Firefox to hang. You can disable virus scanning with the following steps (this will not disable your antivirus program):
- Type about:config in the address bar and press EnterReturn.
A warning page may appear. Click to go to the about:config page. - Locate the browser.download.manager.scanWhenDone preference and double click it to change the value to false.
Firefox hangs when you quit it
Sometimes when you close Firefox, it may stop responding and remain in memory, even though no Firefox windows are open. This can prevent Firefox from working properly the next time you open it or you may see a "Close Firefox" dialog box with the message, Firefox is already running, but is not responding. To open a new window, you must first close the existing Firefox process, or restart your system.. You must then end all Firefox processes or restart the computer before you can reopen Firefox (see "Firefox is already running but is not responding" error - How to fix for other causes and solutions).
Close Firefox completely
- Click the Firefox menu
and select .Click the Firefox menu at the top of the screen and select .Click the Firefox menu
and select .
- Close any remaining dialog boxes or secondary windows such as the Downloads window.
If Firefox processes that remain in memory at exit are a recurring problem, try the following solutions.
Troubleshoot your extensions
A problematic extension can cause the problem, which can be resolved by disabling or uninstalling the extension. For information on diagnosing and fixing problems caused by faulty extensions, see the Troubleshoot extensions, themes and hardware acceleration issues to solve common Firefox problems article.
Update or disable the Java plugin
Sometimes Java applets can cause the Firefox process to persist after exit. Try updating Java to the latest version by going to Mozilla's plugin check page or, if you don't need the Java plugin, you can disable it from the Plugins panel of the Firefox Add-ons Manager. For more information, see Use the Java plugin to view interactive content on websites.
Troubleshoot your Internet security software
Interactions between certain Internet security software (firewall, anti-virus software) is reported to cause hangs on some systems. You can try to configure your firewall to see if it helps the hang go away.
Based on information from Firefox hangs (mozillaZine KB)
How to set the home page
We'll show you how to automatically open any web page you want when you launch Firefox or click the Home button .
Set or change your home page
- Open the website you want to set as your home page.
- Click the icon to the left of the web address, drag it to the Home button, and release.
- Click to set this as your home page.
- Open a tab with the website you want to use as your home page.
- Drag and drop that tab onto the Home button
.
- Click to set this as your home page.
Tip: More home page settings are available in the Settings window.
- Click on the button, select and then choose the panel.Click on the menu, select and then choose the panel.Click on the menu, select and then choose the panel.Click on the
menu, select and then choose the panel.
- From the drop-down menu you can choose to have Firefox show a blank page on startup or all of your windows and tabs from last time.
- You can also set multiple pages as your home page by opening each in a separate tab and clicking .
- Click the menu button
, select and then choose the panel.
- From the drop-down menu you can choose to have Firefox show a blank page on startup or all of your windows and tabs from last time.
- You can also set multiple pages as your home page by opening each in a separate tab and clicking .
Restore the default home page
If you want to delete your home page customizations, this is the way to do it.
- In the Menu bar at the top of the screen, click and then select or , depending on your macOS version.Click the menu button
and select .
- Select the panel.
- In the Startup box, click
- Close the page. Any changes you've made will automatically be saved.
Having problems?
We have answers:
- If you keep getting the "Firefox has just updated" tab every time Firefox starts, see the article Firefox says it's just updated every time it starts - how to fix.
- If your home page settings are not saved, see How to fix preferences that won't save.
- If you can't see the Home button, have a look at Customize Firefox controls, buttons and toolbars
Firefox crashes - Troubleshoot, prevent and get help fixing crashes
A crash is what happens when Firefox closes or quits unexpectedly. After a crash, you should see the Mozilla Crash Reporter appear. This article will help you fix crashes and show you how to get more help if you're having difficulties.
If Firefox crashes on startup, first check to see if the crash happens in safe mode (see below). Otherwise, follow these steps in order.
Update your software
The crash you're experiencing may have already been fixed in a new version!
Update Firefox
Every Firefox release includes a number of fixes for crashes that people have reported. Making sure you have the latest version may fix your crash. See Update Firefox to the latest release for details.
Update your plugins
Check that you have the latest versions of all your plugins.
- Go to our Plugin Check page and follow the links to update any plugins that are out of date.
Update Windows
Make sure you have all of the latest security and stability fixes.
- Go to the menu, select and then .
Update OS X
Make sure you have all of the latest security and stability fixes.
- Go to the menu and select
Update Linux
Make sure you have all of the latest security and stability fixes.
- Go to the menu, down to and select .
Update your drivers
Check if your graphics drivers are up-to-date. For more info, see Upgrade your graphics drivers to use hardware acceleration and WebGL.
If your crash happens while printing, check that your printer driver is up-to-date by going to your printer manufacturer's support website.
Update your Internet Security software
Make sure you have the latest version of your Internet security software (including firewalls, antivirus programs, anti-spyware programs, and more).
Check for viruses or spyware
A number of different viruses and spyware are known to crash Firefox. To ensure that your system is clean of spyware and viruses, install, update their virus databases, and use both of these programs:
For more information, see Troubleshoot Firefox issues caused by malware.
Check to see if the crash happens in safe mode
If updating software didn't work or if Firefox crashes on startup, use the steps below to test whether the crash happens in Firefox Safe Mode or not and then follow the instructions in the recommended articles.
-
Click the menu button
, click , select and click in the Restart Firefox in Troubleshoot Mode? dialog.
Note: You can also start Firefox in Troubleshoot Mode by holding down the Shift key while starting Firefox.holding down the option key while starting Firefox.quitting Firefox and then going to your Terminal and running:firefox -safe-mode
You may need to specify the Firefox installation path (e.g. /usr/lib/firefox). - When the Firefox Safe Mode window appears, press the button .
After Firefox starts in Safe Mode, test for your problem.
The crash still happens in Safe Mode
If your crash still happens in Safe Mode, it is not being caused by an extension, theme or hardware acceleration. See if Firefox hot topics include a solution and, if it doesn't, try to get help with your crash ID.
The crash doesn't happen in Safe Mode
If your crash doesn't happen in Safe Mode, it is most likely because of an extension, theme or hardware acceleration.
- Follow the steps in Troubleshoot extensions, themes and hardware acceleration issues to solve common Firefox problems to determine the cause.
Check your hardware
Check your RAM for errors
If Firefox crashes repeatedly, check your RAM for errors using for instance the following tool, Memtest86+Rember.
Get help fixing this crash
Figuring out the cause of a crash can be difficult. If you've tried the steps above and can't get Firefox to stop crashing, the steps below will show you how to collect information about your crash so our volunteers can help you.
- Get the Report ID of your latest crash report:
- If you can open Firefox, at least in Safe Mode:
- In the Firefox Location bar, type about:crashes and hit EnterReturn. A page listing submitted crash reports will appear.
- Right-clickHold down the control key while you click on the latest crash under Report ID and choose . A tab will open to a page on crash-stats.mozilla.com, saying that "Your report is being processed". When it is finished processing, close the report tab.
- If you can't open Firefox because it crashes at startup even in Safe Mode:
- Click the Windows select press
+ R. Type in "%APPDATA%\Mozilla\Firefox\Crash Reports\submitted" (including the quotation marks) and click . button, and (OS X 10.6 or previous) Click the Finder icon in the dock. Your home folder will be selected. In the right side of the window, click the Library folder to open it. Then open the "Application Support" folder, the "Firefox" folder, the "Crash Reports" folder and finally the "submitted" folder.
(OS X 10.7 or above) Click the Finder icon in the dock. On the menu bar, click the menu, hold down the option or alt key and select . A window will open containing your Library folder. Then open the "Application Support" folder, the "Firefox" folder, the "Crash Reports" folder and finally the "submitted" folder.Go to ~/.mozilla/firefox/Crash Reports/submitted. - In the resulting folder will be a text file for each crash report you have submitted. Using the menu, arrange them by date to find out which is the newest file; and double-click on it to open it.
- Click the Windows select press
- If you can open Firefox, at least in Safe Mode:
- Click this link to ask for help with your crash. Note: This link is only valid for help with crashes.
- Create an account.
- Fill out the Details section of the next page with as much information you have about the crash. Include any of the steps you completed above, like updating Firefox or testing for the crash in safe mode.
- Copy the long Report ID number you've got above for the latest crash (looks like bp-…) and paste it into the "Details" section.
- Click the green button to submit additional troubleshooting information.
- Finally, click the We know that providing all this information is time consuming but it will make it much easier for our volunteers to help you. button.
Based on information from Firefox crashes (mozillaZine KB)