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web page not loading properly

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I have recently run into an issue with web page not loading correctly. over the last couple of weeks, after I sign on to my bank's web site, I get a screen with non-functioning buttons(see attached screenshot). I contacted the bank, and their instructions were to clear cookies and cache, close Firefox and re-open the browser, and this should clear up the problem; or, update the browser. my Firefox is the latest version 131.0.3. the issue still existed after performing these steps. I tried using MS Edge and all screens loaded correctly. Firefox is my browser of choice, and I have not had this issue previously. please respond with feedback, so I know how to move forward. thank you.

I have recently run into an issue with web page not loading correctly. over the last couple of weeks, after I sign on to my bank's web site, I get a screen with non-functioning buttons(see attached screenshot). I contacted the bank, and their instructions were to clear cookies and cache, close Firefox and re-open the browser, and this should clear up the problem; or, update the browser. my Firefox is the latest version 131.0.3. the issue still existed after performing these steps. I tried using MS Edge and all screens loaded correctly. Firefox is my browser of choice, and I have not had this issue previously. please respond with feedback, so I know how to move forward. thank you.
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